I would give them a 5!
I will absolutely recommend West Michigan Roofing to friends. I wanted them to leave a sign in the yard, but my HOA got up in arms about it.
West Michigan Roofing was absolutely delightful to work with.
They completed the job in 2 days!
Installation Crew - Manny and his crew did an outstanding job.
Areas Of Satisfaction - I was most satisfied with their professionalism and installation. They went over all of the information.
Recognized Excellence - I would like to recognize Joe, Manny, and his crew.
West Michigan did a phenomenal job on our roof. It looks beautiful. The job was done with both efficiency and great quality. Thank you!!! Many of our neighbors approached us and said "Your roof looks AMAZING and that was FAST"
Areas Of Satisfaction - They followed through on exactly as discussed.
They've done a great job the two years we've used them (for a condo association) and they have great service when if/when issues occur
WM Roofing did a great job on our new roof last summer. The quote/meeting process was impressive, as was the work and the timeline.
Areas Of Satisfaction - We have had a moisture problem in our house for over 30 years. This winter has been the best winter we have experienced. Normally we run dehumidifiers to keep the moisture down. This past winter we didn't need to run them. Our house has been at a comfortable humidity level. Our house is breathing so much better than it ever has thanks to the vents that were installed.
Current Referrals - Not at this time.
Recognized Excellence - Scott Burks
Recognize Excellence - I would like to recognize Joe Carton from West Michigan Roofing and Construction for his exceptional service.
West Michigan Roofing and Construction employes very good people, and they are very good to work with.
Recognized Excellence - I would like to recognize Tony, for his exceptional service.
Recognize Excellence - Jeff Alexander
Area of Satisfaction - Professional. Friendly. Answered all questions. Ensured no damage to property. Great job.
They were attentive when I needed them. They came right away and they did an excellent job!
Recognize Excellence - Michael Megna is as good as they come. He was fast to respond to my request, clear in communicating both what he thought I needed and in giving options for various price points. Never once did I think I was getting the upsell.
Areas for Improvement - None.
Area of Satisfaction - I had a leaking roof that was LONG overdue for replacement. They were quick to schedule an initial consultation and then, when a crew was delayed on another job, got to mine a good week or 10 days before I was scheduled. Once they started, they were in and out so quickly, I barely noticed the work was going on. They also called during the process to keep me appraised of progress and a couple times after the work was done to make sure I was satisfied.
Current Referrals - Not at the moment--but anyone that I do hear of will get an unsolicited recommendation to call you guys.
Additional Comments - There may be fly-by-night roofers out there who will get a job done cheaper but if you want a job done right with fair value and the best customer service in the business, you cannot beat West Michigan Roofing.
Recognize Excellence - Tony, was very kind and helpful.
Area of Satisfaction - They did in a timely manner and they clean up after themselves.
Current Referrals - Not at this time. I have recommended them to several people, I have spoken very highly of them.
Additional Comments - I thought they were very fair and honest. I didn't feel talked down too even though I didn't understand the roofing process. Tony was the one I communicated with.
Recognize Excellence - I sent them a letter commending Tony Costello, because he was actively and effective as a sales person and as a project manager until the time the project was completed. We had a problem where one of the subcontractors inadvertently broke part of the concrete in our driveway and walk. Tony stuck with us on that until the damage was repaired and we were reimbursed for the cost. Good job, Tony!
Area of Satisfaction - The damage issue I noted under #16 was handled expediently and with kindness.
I thought they were very professional, they cleaned up after each day, and they did a fine job.
Recognize Excellence - Manuel did a good job.
Area of Satisfaction - I was satisfied in all areas of my project.
Areas Of Satisfaction - The best part about my experience is that I don't have a leaking roof anymore.
Recognized Excellence - Jason is the whole reason we went with West Michigan Roof. He was amazing to work with.
Work Done Right - There are some things I didn't like, like how they used cracked boards.
Recognized Excellence - The gentleman who came in when we first contacted them, he was very friendly and listened to my corny jokes. He was very down home.
Areas Of Satisfaction - Knowledgeable and practical advice. Workers were pleasant and hard working
Recognize Excellence - Anthony Costelloe
Area of Satisfaction - The entire process was painless and professional
You cannot choose anyone better. Everything went really well. The crew were all Hispanic and still spoke very good and clear English. This was very helpful. I was able to get clear answers.
Professional & Organized - Plus.
Clean & Safe - They cleaned up really well, they even cleaned up things that were not their responsibility.
Problem Resolution - They also checked into some things, about a note that was taped on the materials about not stacking. They took it upon themselves to contact the person who brought it here, to double check and be sure of what that note meant.
They were a great company! They were very helpful and had all the information we needed. I was very satisfied.
The sales person I dealt with was great, he always followed up with me, and he was very pleasant.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of West Michigan Roofing and Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys