Both sales and installation staff were prompt and courteous. Our installer did a great job, took away old materials and cleaned up the area before he left. The shades work as advertised and provide some elegance to our living and dining areas.
Great product, great service.
Recognized Excellence - The person who installed our window coverings was professional, polite, and very speedy!
I would definitely recommend the Shade and Shutter Shop to anyone looking for decorator services. The work was performed exactly when promised. '
Quality Of Workmanship - I could not be happier with their workmanship and help. What a great job they did from start to finish.
Expertise - The installer was so up to date on the installation information and work. Answered all our questions and concern’s. Looking forward to doing more business with the Shade and Shutter shop. So happy I went to them for my window needs.
Recognized Excellence - Yes all of the Management and employees were wonderful and so helpful. It was a good experience and it was all done in such a professional manner.
Value - Yes, I received a fair value for my money.
Areas of Satisfaction - They met all of my expectations. I give them a five-star rating.
The installer was excellent and took excellent care installing the shutters.
Additional Comments - The owner was very responsive, and the installer was excellent.
Great personal service, estimate and install.
Recognized Excellence - Both my initial contact and installer.
Additional Comments - Highly recommend
Additional Comments - Very good customer service. Shades came in on time and were installed promptly.
I was impressed with the way the job was handled both professionally, with competance and in a timely fashion.
It seems to work well. We just got it installed. The installment was done professionally,
I really enjoyed the help I got with selecting the shades. They turned out to be perfect
Exceptional customer service. Good quality product.
Areas of Satisfaction - We are very pleased with our custom plantation shutters, custom window covering, and outdoor awning!
Additional Comments - Thank you all for a great experience all the way around! We love our new window treatments and awning!
Additional Comments - Clearly, I am a very happy customer.
Carol Ritz was knowledgeable. She did a great job showing me the samples and getting back with me on when the delivery will be and when the installation would be available. The installation went great and we love the two inch wood blinds with valence.
Very Professional & Efficient. Would highly recommend to anyone
Carol made a good recommendation on blinds to meet our needs. The measurements and the order were accurate. The installation went very smoothly with no interruption to my working at home.
Recognized Excellence - Carol and the installer were both very friendly and professional.
Recognized Excellence - Hakim the installer did an excellent job, was prompt, polite and friendly.
Recognized Excellence - I would like to recognize Carol Ritz for her exceptional service.
Areas of Satisfaction - They were so helpful, on time, and all the five answers I've given — I like them and would recommend them!
The job went smoothly and timely from start to finish. The consultation/measurement phase went very well. Helen had excellent ideas I hadn’t thought of and was knowledgeable about all sorts of products. Material arrived quickly and scheduling almost immediate installation was no problem. They do not “sub-out” the installation - their very courteous installer has been with them for 11years. That says something about this company. So a BIG thumbs up!
Very satisfied with the quality of the shutters and the expert installation
very nice selection, patient and knowledgeable sales staff, careful and well-trained technicians
Excellent experience from contact to completion
I would really recommend The Shade and Shutter Shop to anyone without hesitation.
I would definitely recommend The Shade and Shutter Shop to my friends. I was able to schedule an appointment and meet with a designer quickly and was able to find exactly what I was looking for at a reasonable price.
The delivery time was spot on and everything was perfect.
Thank you Carol Ritz!
Friendly, courteous, and professional. Easy to do business with n
They were very good, courteous, and thorough! I got exactly what I ordered.
Additional Comments - I was really really happy and everything turned out much better than I hoped it would.
We are totally satisfied with their service and very pleased with the speed and price.
Shade and Shutter did a thorough in home inspection, prepared a reasonable proposal, and returned to professionally install the window treatments.
The installer did an excellent efficient job.
Professional and knowledgeable in assisting with type of shutters as well as with the install. Very pleased with the result.
Work done to our satisfaction.
Good quality and good install process.
From the time of purchase to the installation the staff was a pleasure to work with and very professional.
The Shade and Shutter in Williamsburg is first class operation with great customer service and competitive prices. Highly recommended.
Allan had measured spot on for inside mount woven wood blinds and solar shades. Office updated me with production schedule Hakim pleasant, neat efficient for installation. Patiently taught us how to work remote motor conteol
They have worked out any issues that we ever encountered. I would tell my family to use them.
I am delighted with the quality and versatility of my shades. Everyone at the Shade and Shutter shop was a pleasure to work with, and I would purchase from the company again.
Yes, we would absolutely recommend this company to friends and family.
Outstanding workmanship and very courteous employees.
Staff was personable, helpful, and professional.
Additional Comments - The shop had lots of choices and possibilities and the staff gave us good advice and help in making the best decision.
Areas of Satisfaction - Produced as I had envisioned with quality products and useful advice
Additional Comments - Very pleased!
I have already recommended Shade/ Shutter to a friend.
It was a great service and a great product.
The staff was very professional from the first visit through installation of our blinds. We will definitely use them again!
They genuinely care about their customers and present high quality products. Thanks to the Shade and Shutter Shop our house turned into a beautiful home with stunning window treatments, remote control shade system for our porch to allow us to enjoy our back yard and not burn up from the sun, and revitalized our cedar chest by reupholstering the top to match our window treatment. Love the staff and shop!
We have used their window treatment products for many years and are completely satisfied, including custom cornices, blinds, and custom remotely powered blinds. All have been fantastic.
Yes, I already recommended Shade and Shutter Shop to my neighbor. Allan came and measured her windows and will be installing shades in the very near future.
Additional Comments - Great and professional employees.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Shade and Shutter Shop as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys