They are a fantastic company to deal with. They did everything as promised. Jonathan did an exceptional job from start to finish, and make sure everything went smoothly. I could not be happier.
We were very pleased with the job that was done & their employees were organized and professional .
Brad was our job site coordinator and he was very good!
TEC did a fantastic job on the roof, gutters and shutters. We receive daily compliments as so many neighbors are out walking. Jim K. has stopped by several times while he was working in the neighborhood to make sure everything was done to our satisfaction, which it was. The whole process from inspection, coordinating with insurance, and choosing our materials was seamless. TEC was a great company to work with and I have recommended them to other neighbors and friends. A+
The company has poor quality and professionalism. The customer service is seriously lacking. They don't care about their customer's property or the property of their neighbors. They just want to get the job done and get paid.
There were problems with follow up having materials removed after the project was finished. My salesman wasunwilling to help with those issues when the build was finished , it took months for them to take the extra cedar shakes. There were parts that needed to be redone (turrets on the roof that were difficult). That said- what we ended up with is quality roof.
From the beginning to the end of our experience with your company, everyone was pleasant, knowledgeable, and timely. Tyler Wagner, our representative, was great! We do ( and will continue) to recommend your company.
I am very happy with the work they did. Whenever an issue came up, they quickly addressed it with me and came up with a resolution.
They did everything they promised. It was great.
They did a good job in a timely manner. The salesperson, Chads, handled everything very well and professionally.
Excellent service from start to finish. Brad G was a true professional.
Pete Bissoondyal was our Project Manager on the job. When dealing with my insurance company he made sure to get as much info and pictures to me for our roof to get covered. He was very professional and always got back to me right away. The crew was awesome and we are very happy with our new roof!
John the project manager did a great job and if it wasn't for him being so detail-oriented our insurance wouldn't have covered it; so he really saved us.
Already gave 2 referrals and will continue to recommend
Very good !! Kirk was in contact with me all the time and was there to check on the job !!Highly Recommend !!
Evan did a great job explaining everything and making our new roof process easy. The roofers did a great job and my yard was left the way it was before the work was done. I couldn't be happier with our new roof.
We are exceedingly happy with the service and communication. We were given great assistance with the insurance company. A lot of people didn't want to use them because they were out of sate/out of town, but our work was done very professionally and I would recommend to anyone in the United States.
TEC was one of 5 estimates I got for our roof replacement and after researching their product and their reputation and reviews, we felt we were making the best choice for our investment. We are VERY pleased with the new roof and the warranty that can be transferred which will be a definite bonus if we sell our home during the coverage time-frame.
The company was very helpful and professional.
We had a very positive experience with the Exterior Company from beginning to end. Aaron is very competent technically and is very well organized.
They did an excellent job.
I was most satisfied with the speed. It was quite impressive since I have a large roof. They did it in record time.
Working with Kirk from The Exterior Company made replacing our roof a breeze. He was great about answering questions and communicated progress updates throughout the project. His attention to detail throughout the project, including clean-up and checking back after installation, was fantastic. We are very satisfied with our new roof.
Caleb was professional, thorough & communicated with me throughout the entire process.
From start to The Exterior Company planned our job, carried out the work, cleaned up, inspected and made sure that everything was proper in our entire community.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Exterior Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys