Clean & Safe - Ripping out the floor made a lit of dust the spread around the house even with the plastic put up in the doorr ways
Areas Of Satisfaction - High quality work and materials used
Very poor top management. They are to blame for not controlling the number of jobs taken on while knowing they didn’t have staff to adequately service the projects. Our job easily took 2 to 3 times longer to complete than it should have.
I am very satisfied with The Cleary Company's quality of work.
Areas Of Satisfaction - The Cleary Company exceeded my expectations with the quality of the job.
Before this project I had total faith in Cleary Co.
Recognized Excellence - Jen Sommers was helpful with fantastic design assistance and communicated well with me as the work commenced. I always knew what to expect during each phase of the project. Her expertise was essential in meeting the various contractors here to ensure an excellent final product.
We would, and have, recommended The Cleary Company to others. This was our fifth project with them and we have been so happy with all of them. This project, a first floor addition, was done during the first year of COVID, and the workers were all very courteous and careful with mask wearing whenever they had to come in to the house. The majority of our work was done behind the house and the entrance to the house was blocked off with plastic and plywood. The team, John, Laura and Rob, was wonderful to work with. This was also our fifth project with Laura as our designer! She’s terrific, and by now knows our design style, so that made it very easy to make our selections early in the process. My husband and I couldn’t be happier with our finished product! We have been in this house for 29 years, and with the design expertise and craftsmanship of the Cleary Company, we have made this our “forever” home! Thank you, Cleary Company!
We had a great experience with The Clearly Company designing and finishing our basement. Our project took a little under a year, start to finish, only because there were several delays in the supply of building materials from Covid shutdowns. These delays were outside of their control and we were apprised of our timeline throughout the project. Our designs are beautiful and fit in well with the rest of the house. Our basement added a lot of value to our home. The construction quality is excellent, and we were impressed with all of the subcontractors as well. Everybody was courteous and did a good job. We always felt like a priority to them, even when they had multiple projects that they were working on. We would strongly recommend The Clearly Company to others!
I would absolutely recommend the Cleary Company. From start to finish, I was always kept in the loop. My questions were answered timely. The Cleary Company worked very hard to keep me abreast of any changes to schedules or possible delays. The communication element is crucial during a remodel especially one that is done during a pandemic. I was more than pleased with the final product. I have a kitchen that I enjoy working in and is beautiful
Areas Of Satisfaction - The design process
Areas Of Satisfaction - Eric Isler is an extremely conscientious project manager.
Current Referrals - We've already referred two people since this project!
I've already recommended them. They're just a top notch company to work with, who can handle all the details from design to build, and I never worried about anything when they were in charge. They're a great company to work with.
Areas For Improvement - I would say they just fell short in promptly handling some change requests so we had updated information about the costs of changes.
Areas Of Satisfaction - Pretty much in every area, they were top notch from start to finish. I can see why they have such a strong reputation. We would and have referred other people to that. I think it's a reflection of the owner still involved in the company and his expectations for his employees. He has good people working for him. We were working from home due to the pandemic. We got to see the quality of the workers and the subcontractors. I can see why they've chosen them. They do a really good job. It was a wonderful experience, and we have a great final product.
Excellent work and excellent communication!
Areas Of Satisfaction - They exceeded my expectations of the quality, communication, and cleanliness.
Areas Of Satisfaction - They were always professional and the quality of the product was really great.
Areas Of Satisfaction - Quality of work and customer satisfaction
very high end quality and service
Areas Of Satisfaction - Quality exceeded my expetations
Areas Of Satisfaction - The design was excellent and it looks better than I thought it would.
Additional Comments - They did a great job.
The remodeling, skill sets, and the pleasantness of the crews were just as great as the outcome in all 4 of the projects that The Cleary Company completed for me. They took my suggestions and worked very well with me!
Areas Of Satisfaction - Robert Raskins was the reason I went with the Cleary company. Very professional.
Areas Of Satisfaction - The design process exceeded our expectations. We were really happy with how well they worked with us through the design, the ebbing and flowing of it all. It was excellent!
Areas Of Satisfaction - Justin, our contractor manager, was and is still amazing in every way! He takes time to talk to us about whatever little thing we think of and works with us to make sure everything is great.
C&C was a delight to work with from the start to the finish of our project. Outstanding customer service, outstanding finished product.
Subcontractors Professionalism - After a full day of work on our home, my wife and I heard a whooshing sound coming from our basement. We discovered that water was flowing at a high rate of speed, and even though this had nothing to do with the work Cleary had been doing, a gentleman from Cleary's team returned to our house and fixed the problem--two pipes had to be pushed back together and reinforced with tape--at no cost and with no complaint. Incredible customer service.
Areas Of Satisfaction - The quality of the design and execution of our bathroom so pristinely matched what we had shared with Cleary & Co. at the beginning of this process, it's impossible to overstate how well it was done.
I would highly recommend this company. The quality of work was outstanding. The communications with the company was right on. The worked efficiently and fast. They cleaned up daily and made it easy for me to live in the home while they worked. If you want quality work, contact this company.
Areas Of Satisfaction - My manager, Rob, Jonathon and Joey are incredible with their skills and willingness to make thing work that I needed. Rob always kept me informed and answered any of my calls or emails. The staff at the office were friendly and helpful.
Areas Of Satisfaction - Quality. Schedule adherence and Mike. Mike was great.
we were very impressed with the professionalism of the company, and are thrilled with our small but amazingly effective project!
This company is nothing but professional and honest. It was a pleasure working with the entire team. We never had any reservations about the quality or satisfactory completion of our project from beginning to end. Our strongest recommendation goes out to anyone interested in a top notch job.
Areas Of Satisfaction - Attention to detail. Complete communication. Quality of materials and workmanship.
Top notch company to work with. Amazing professionalism and attention to detail.
Areas Of Satisfaction - Their eye for the little detail was incredible. We were able to step back let them do their job and have faith that our vision was being carried out.
The project was adding a two car garage with a workshop, bathroom and kitchenette along with a breezeway connecting it to the main house. The entire process from initial meeting to final completion took about a year. The design team took in all our ideas and created a great plan for meeting our needs. The build took about 4 months in total. I was in almost daily communication with the team lead, Justin, through text and phone calls. They took care of all the subs and change orders. It was evident their goal was to give us the best experience they could while also meeting the needs of our project and their subs. Yes there were bumps in the road and delays but in the end we got what we wanted with little interruption to our daily lives. I feel like we spent more on the project than we would have with another contractor but that cost went into better systems and people to make the experience a good one. Cleary Company was recommended by a friend so I would also recommend them to a friend.
Value - In my limited experience they are somewhat more expensive than other general contractors we have worked with. However the quality and communication were very good and any problems we encountered were handled very well.
The Cleary Company was a wonderful company to work with, as they were professional, helpful, experienced and excellent communicators. My husband and I were impressed with the quality of their work and we felt very comfortable with every team member and worker who walked into our home. Our bathroom projects went very well and we couldn't be more pleased with the finished product!
Schedule - They actually finished a few weeks early!
Additional Comments - Thanks for great work!
Areas Of Satisfaction - The care they showed the rest of my home was such a relief. Even though my bathroom was torn down to the bones the rest of my house was still relatively normal.
Areas For Improvement - Throughout the process, we were very impressed with the communication, the knowledge of the team, the quality of workmanship. We will highly recommend The Cleary Group. There is no one better.
Areas Of Satisfaction - The people from the top to the bottom were good.
Areas Of Satisfaction - I was most satisfied with their professionalism, attention to detail and they were focused on the task at hand.
Areas Of Satisfaction - We had a lot of problems that arose with painting our cabinets. In the end, even though it ended up taking a lot longer, the issues were resolved and the Cleary Company did the right thing for us.
Areas Of Satisfaction - I was most satisfied with their design staff, Olivia especially. Quality is top notch and skill is top notch.
Employees Professionalism - I would say for the most part the company is professional and courteous.
An overall great experience! Would highly recommend The Cleary Company.
I can't say enough about the team and the work. Mike, Jen and Laura were amazing. From working with Laura on the design (it is amazing) to the daily management, they made the process clear from the beginning, communicated regularly and we always felt comfortable. Mike was especially wonderful - he was there daily managing the team members in and out, if there are any issues, we never knew it. It was on time, on budget and exceeded our expectations. I would recommend them to anyone without hesitation!
The Cleary Company did an amazing job on our kitchen remodel. We interviewed several companies before deciding to use The Cleary Company. I appreciated their budgeting process and providing costs up front. We knew it was going to be an expensive project and we had only a few minor additional costs throughout the work. All the planning and legwork was completed prior to the project starting so there were no surprises. I appreciated the craftsmanship of their work. Being a full time working mom did not allow me to spend hours scanning Pinterest to design my space. The Cleary Company listened to our ideas, learned our tastes and style and took care of the project start to finish. I highly recommend The Cleary Company.
Areas Of Satisfaction - I enjoyed the planning process. I think John and Greg did a great job and kept us informed. I also appreciated the end of the day cleanup.
Areas Of Satisfaction - The design was top notch.
From start to finish everyone at the Cleary Company was extremely professional and courteous. All of the timelines were met and some items were actually completed ahead of schedule. If want quality work done, call the Cleary Company!
Areas Of Satisfaction - Laura was really great to work with. She nailed our style with her suggestions, and I think she did a fantastic job. I also really liked having Jonathan in our home.
It was a very pleasant experience from start to finish.
Areas Of Satisfaction - I was most satisfied with the quality of the workmanship and the pleasant polite attitude there.
Areas Of Satisfaction - George and all his employes were excellent and easy to talk to and answer any questions. I liked the rapporte they had with their contractors.
Impressed by The Cleary Company's design ideas, team work and overall quality.
Areas Of Satisfaction - QualityDesign expertiseTeam workValued their input when trying to prioritize our various remodeling needs followed by their coordinating and organizing the overall project
Areas Of Satisfaction - Project started and completed in a timely matter. Friendly and approachable staff. Quality workmanship.
We looked at other builders and it was obvious from the start that the Cleary Co. was the best overall choice. We did not want any headaches, guessing or unwarranted delays in our project. Cleary Co. did not disappoint. We were happy and confident through the entire process.
Areas Of Satisfaction - The entire project was a great success. We love the end result and everyone who has seen it have been impressed with the results and have expressed what a great improvement it is to our house.
Areas Of Satisfaction - The workmanship is excellent in everything that was done. And the workers were courteous and fine to have here. All details were well done. The end remodel exceeds my expectation !
Areas Of Satisfaction - The communication has always been great, the process is smooth, and the results are just what we wanted.
We have used them for 3 projects now, which I think speaks volumes. We would not have continued to work with them if we were not satisfied and had the confidence in them. We plan on using them in the future and are very happy.
Areas Of Satisfaction - I was most satisfied with the people that we worked with. They are amazing with how they are on top of things and communication. If we weren't happy with it, they would address it the same day. The quality of their work is great too.
Additional Comments - I love everything that they have done for us and am very happy.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of The Cleary Company as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys