They were really quick to respond, very professional, and they listened to all of my requests. I was absolutely thrilled with the results.
On time, extremely communicative, friendly and trust worthy.
TBH delivered quality work, open and quick communication, and transparent and fair pricing. Highly recommend.
We had our 1928 kitchen completely remodeled and I would definitely recommend working with the TBH team. They were timely in their communication, stayed on schedule as much as They could during the pandemic, responded to questions in a timely manner,Provided high-quality work And were enjoyable to work with.
I can't say enough positive things about our kitchen remodel. We really enjoyed working with everyone at TBH Sterling!
Clean - I was very impressed with how clean the job site was throughout the process. I also appreciated all the effort put in to keep dust, etc from traveling throughout the rest of the house.
Respectful - They took a lot of time to make sure things were covered well and protected.
Recognized Excellence - We enjoyed our interactions with everyone who worked on our project.
Budget - We only had one change order for electrical work and our contractor told us we might expect that when we started the project, so no surprises
Communication - The onsite PM connected via text frequently and engaged us in decisions as much as possible
Quality Of Workmanship - work of the entire TBH team including subs was excellent
Problem Resolution - We had very few problems during the remodel and they were all addressed quickly and solved to our satisfaction
Schedule - This is one of the reasons we have chosen TBH Sterling more than once, they keep to their schedule and finish on time
Recognized Excellence - Stephen and Angel worked amazingly well together. Stephen's lighthearted yet solid approach with subs management helped us relax throughout the project
Areas Of Satisfaction - The team managed our expectations really well. The quailty of the work by subcontractors is excellent
Additional Comments - We love that TBH Sterling is always striving to do better with their customer service, crew professionalism, and overall value. We have used them twice and will use them again.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of TBH Sterling Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys