Types of work - exterior
Recognized Excellence - Dalton the owner was great to work with.
Areas Of Satisfaction - They met my expectations.
Dalton and his crews did excellent work. We had one side redone with Hardie, to address a wood rot and woodpecker problem. The other sides were fixed of wood rot damage and painted. We also had new windows and wraps, and gutters done. All phases were down with great attention to detail. On several occasions, Dalton visited to do a walkthrough with us. He noticed a few extremely minor things that we had not seen, and had his crew make the appropriate remedies quickly. It was that attention to detail that really affirmed our choice to use Sure Point.
Recognized Excellence - Everyone was excellent to work with, and friendly.
Areas Of Satisfaction - The crew was very diligent about cleaning the job site each day. We really appreciate this touch.
Recognized Excellence - Great communication and they go above and beyond to make sure everything is done correctly.
Sure Point was by far the best contractors we’ve ever worked with. They were kind, courteous, clean, respectful, and detailed. They did an amazing job! Our house looks great! Their quality was top notch. They were on time in their delivery time frame. We highly recommend Sure Point to anyone looking for exterior services.
Types of work - Gutters and painting
Clean - The area was cleaned on a daily basis.
Communication - Dalton was an excellent communicator as well as his crew.
Quality Of Materials - The materials used were of great quality. We’re extremely satisfied with the product.
Quality Of Workmanship - The workmanship was outstanding! Our project looks amazing! The crew definitely knew what they were doing and did the work with great attention to detail.
Professional & Organized - Dalton had all materials on-site and ready at all times. Dalton and all crew members were extremely professional and organized at every stage of the project.
Recognized Excellence - Everyone-the whole crew. Dalton and everyone on the crew were incredible!
Areas For Improvement - I can’t think of any.
Areas Of Satisfaction - Exceeded every expectation
Additional Comments - Overall, we are so happy with our project and Sure Point. We’d highly recommend Sure Point to anyone and everyone.
Dalton and his crew were amazing! We had a general design in mind and Dalton made some great suggestions which made for an awesome final design. His hard-working crew's attention to detail and execution of the design was flawless. Dalton's bid was extremely detailed and he kept us informed through-out the project. The project transformed the front of our house and from start to finish we couldn't be happier with Sure Point Exterior s performance.
Recognized Excellence - All three crew members did a great job
Areas Of Satisfaction - The hard work during cold morning temperatures was amazing and the attention to detail was phenomenal.
Additional Comments - Best contractor experience in our 40 years of homeownership!
These highly skilled technicians installed our new siding with professionalism, and a high level of attention to every detail. The crew always started on time, accomplished much each day, and cleaned up all debris before leaving the job site. We love the transformation this has made to our home!
Recognized Excellence - Dalton DaSilva was always very professional, informative, and a superb representative for his company and the product they sell/install.
Recognized Excellence - Dalton's communication. Very prompt and made sure things happened as he stated.
Crew was very friendly and easy to work with.
Recognized Excellence - The entire crew was very approachable and made the process smooth and comfortable.
Areas Of Satisfaction - Quality and communication was exceptional.
Additional Comments - Definitely recommend.
Recognized Excellence - The entire crew
Areas Of Satisfaction - Cleaned up each day. Job completed quickly. House has never looked better.
Additional Comments - My neighbors have stopped by to compliment how great the house looks.
Recognized Excellence - The crew were very hard working and competent especially Andrew.
Lead Source - I found Sure Point Exteriors through a Google search.
Areas Of Satisfaction - I was most satisfied that they finished what they started.
Lead Source - Neighbor
Areas For Improvement - They didn’t fall short.
Areas Of Satisfaction - How they paid attention to details.
Recognized Excellence - The owner and the whole crew we’re awesome.
Lead Source - James Hardie website
Areas For Improvement - N/a
The Sure Point Exteriors staff was very professional!
Lead Source - I heard about them from the James Hardy website.
Areas For Improvement - I will be hard pressed to find any.
Areas Of Satisfaction - I appreciated everything from our intial interactions with Dalton on how professional he was and the level of the details he provided with the estimate.
Current Referrals - I do not know of anyone at this time.
Recognized Excellence - Dalton was exceptional!
Excellent job, would definitely recommend!
Areas Of Satisfaction - The crew kept everything very clean and tidy and did an excellent job with the installation.
Overall, Surepoint was amazing. The sales people and the work crew were careful, kind, and very courteous. They cleaned up after themselves, and I'm in love with my house.
Follow Up - If there was a higher scale I would pick that.
Quality: Workmanship/Materials/Crew - If there was a higher score I would pick that.
Lead Source - I found them through a Google search.
Areas Of Satisfaction - The work crew was amazing. They were so courteous, they were great around my kids, they cleaned up, and they worked well together.
Current Referrals - If I did know anyone who needed them I would tell definitely tell them about Sure Point.
Recognized Excellence - Dalton was great. The work crew, Andre, Brico, Andre's dad, and then there was one other guy, were all so amazing.
Additional Comments - They were awesome.
I used Sure Point to install Hardie Board siding. Dalton and his crew are the best I've ever seen. Complete attention to the smallest details missing nothing, no rework, no errors. Amazing. Exceeded my expectations. Usually on construction projects I have to stay on top of things but with Sure Point it was all done without me micro managing. Professional crew that kept the work area clean, respected my property, and just wonderful results. I got three bids and Dalton's was competitive but not the lowest. I selected them because the proposal provided more value. Lower priced proposals offer the minimum then charge up for what is really needed. Very happy customer.
Lead Source - Web Search
Areas For Improvement - Absolutely None!
Areas Of Satisfaction - The end result is wonderful
Current Referrals - No
Recognized Excellence - Dalton and the whole team
Surepoint Exteriors was great to work with. They went above and beyond repairing the underlayment even some structural support.
Lead Source - James Hardy website
Areas For Improvement - None
Areas Of Satisfaction - Friendly and professional employees
Current Referrals - Not at this time but we will be sure to recommend Surepoint to anyone that does.
Recognized Excellence - The entire siding team was fabulous.
Lead Source - I found them on google.
Areas Of Satisfaction - I was most satisfied with the owner being professional and communicative.
Recognized Excellence - I would like to recognize Dalton, Rodrigo, and everyone else. They were all amazing.
Recognized Excellence - Dalton was a pleasure to work with. Although, the main guy on the site, he was amazing. We can't remember his name, but still want to give him some recognition.
Areas For Improvement - They fell short of our expectations because there was some damage to our drippage.
Areas Of Satisfaction - The value and price were exceptional. The install was crisp and clean. We have had tradesman through the house and they were highly competitive about the work done by Sure Point Exteriors.
Additional Comments - Overall we are satisfied and everyone, they were great to work with!
I was very satisfied with their service and follow through was great.
Lead Source - They were doing work down the street.
Areas Of Satisfaction - I was most satisfied with them assuring the work was done properly.
Recognized Excellence - I would like to recognize Dalton for his exceptional service.
Dalton and his crew were excellent. They did an awesome job.
Lead Source - I heard about them from my neighbor.
Areas Of Satisfaction - I was satisfied with the interactions I had with the crew. They were respectful, professional, and clean. They did a great job overall.
I am confident that anyone who chooses to do business with Mr. Dalton Silva, owner/founder of SurePoint Exteriors will not regret their decision. I know I have enjoyed this experience, One thing that I appreciated so much , he was easy to get in touch with when I needed anything, Quick to return calls, and always had an answer or solution.
Concern For Needs - The sales person was the owner, provider of the bid/contract for the requested work, lots of material to provide choices, customer service, scheduler and the only person I needed to deal with on the entire project start to finish! A hands on business manager!
Communication - I will give this one a 4 but if Mr. D. Silva had a staff, I never had an occasion to talk to them.
The desire to not have to paint our house for 15 years, mixed with the need to replace existing worn out original siding prompted my wife and I to shop around for the best deal on James Hardie in town. After meeting with many of the big names in town and in my area, we decided on Sure Point Exteriors. We were not disappointed. From the first time we met with Dalton I could tell he was a very detail oriented individual, with a drive to get things done to the Clients and his personal satisfaction. Dalton does not over promise, over sell. He is very responsive and professional. Dalton's all star crew led by Adán and heavily supported by Carlos and Luis were well coordinated, hard working, efficient and eager to please. I am not an easy Client to please as I am very detail oriented. Dalton was willing to work with me on the details where other companies simply didn't know how to accommodate my vision or initial design requests. We had the entire house transformed to James Hardie lap siding, with cedar shakes in the front, 1/2" insulating foam, new soffits, facsia, gutters and they even demolished a portion of an existing roof over our deck to help us reconfigure it. Tyler and Clint w/ Elite Guttering worked with Dalton to replace our existing gutters and were very precise and quick with their work. Finally to top it all off, Dalton has an on staff painter Wilson who did an excellent job repainting our shed in the backyard to match the new hardie board, as well as our front porch cedar posts and beams, around the foundation, garage doors, existing windows, and exterior utilities to help blend everything. The only negative I can think of and (I'm very picky on things) is housekeeping. While they did clean up fairly well each day it was definitely an active construction site. They did a very thorough cleaning the day they finished. If you are considering James Hardie, I highly recommend Dalton with Sure Point Exteriors, you could tell that he and his crew were very excited to transform our tired house to a dream home.
Lead Source - Google research / James Hardie website.
Areas For Improvement - General daily housekeeping. Jobsite was clean at end of the project, however daily cleanup could be improved.
Areas Of Satisfaction - Their willingness to listen, creativity, attention to detail and overall ability to go above and beyond what others who provided quotes to be just didn't want to deal with.
Current Referrals - Not off hand.
Recognized Excellence - Dalton, Adán, Carlos and Luis.
Lead Source - I heard about your company on a Google search.
Areas Of Satisfaction - I was most satisfied with the customer service and the overall end result. The workmanship of the crew was great also.
Recognized Excellence - I would like to recognize Dalton.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Sure Point Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys