Areas Of Satisfaction - They were on schedule, professional, and were well organized.
Recognized Excellence - Chad was good.
Everyone connected with Straight Line Construction was completely professional, knowledgeable and hard working. The work was started on time and completed a day ahead of schedule. I will gladly recommend them to any of my friends or neighbors that find themselves needing foundation repairs.
Sales Knowledge - Tim Schirra is a great representative of your company. Professional and knowledgeable.
Recognized Excellence - Tim Schirra was the one who bid the job and helped educate me on the problems and solutions. He gave me full access to everything he was doing so that I was confident that I was getting true information.
Seeing the ad for RamJack/Straight Line was what saved my home! I had all but given up on being able to restore it because of extensive foundation damage. I have my home back! ...along with family legacy, tradition and memories. Thank you!
Areas Of Satisfaction - Professionalism. promptness and skills
Recognized Excellence - Pat Oekerman
Additional Comments - We have been in communication with Pat Oakerman and are very happy with our interactions with him up to this point. We are still in the process of assessment and have not had the work completed yet. We look forward to continuing to work with Pat to resolve our issues.
Straight Line Construction work that was completed was exactly what the salesman told us. Work was quick and very clean operation. I am happy with the outcome that the done for us. Plus they guarantee their work with a bond if I have any problems in the future.
Areas For Improvement - None that I can see or think of. I am happy with the work.
Areas Of Satisfaction - Their cleanliness and how quick they got the job done.
Recognized Excellence - Tim Schirra. Tim was very informative and kept us abreast of what was going to happen.
Straight Line kept me informed in every step of the process, from supplying a complete quote up front (with no hidden costs) and working quickly with the city for permits, to giving me accurate, detailed information on the number and depth of piers required.
Areas Of Satisfaction - Tim was straightforward with the information, whether he thought he was delivering good or bad news.
Recognized Excellence - Tim Schirra was great to work with.
Recognized Excellence - Brandon
Areas Of Satisfaction - I was most satisfied with the timeliness of getting it done.
Recognized Excellence - The salesperson provided exceptional service.
Areas Of Satisfaction - I was satisfied, that they did what they said they were going to do. It was a very small job.
Additional Comments - They showed up on time and it was a great experience.
Areas For Improvement - They did not
Areas Of Satisfaction - Timeliness
Recognized Excellence - The work crew
Areas Of Satisfaction - The crew foreman was knowledgeable and communicated easily with us. The entire crew was respectful of our privacy and were here on time, working hard for the duration of our project.
Recognized Excellence - We really appreciated Tim Schirra. He not only worked well with us, he communicated directly with our insurance.
Recognized Excellence - Pat Oekerman was a fantastic representative. Honest and kept me informed of options. He took the time to explain the unexpected. He did a great job
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Straight Line Construction LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys