The job ended up being more work than anticipated and we appreciated that the guys were flexible and helpful in making decisions. Overall the work quality was good.

Everything about the experience was positive. They worked with me to fit the project into my budget. I was kept informed at all stages. The subcontractor was extremely capable and professional. Eleven out of ten.

Stearns did an amazing job for us. They were a joy to work with. Honest and respectful. I look forward to having the opportunity to work with them again.

Took 8 weeks to turn a shower/tub into a walk-in shower. Would not use again.

Clear communication at all times. Kept us up to date as problems were discovered behind the old siding.

The design quality is excellent. In preparation, the team listened carefully to what we wanted and helped us to make decisions about what was feasible in our space.

We were impressed with Stearns' commitment to quality and to service.

Areas Of Satisfaction

Areas Of Satisfaction - Stearns' exceeded our expectations with its very strong commitment to our vision for the project; and exceeded our expectations for time to completion.

Professionally done. Reasonably priced.

Areas Of Satisfaction

Areas Of Satisfaction - Very professional staff, attention to details & our requests. Quality of work was excellent!

Areas Of Satisfaction

Areas Of Satisfaction - Most satisfied with design phase, where multiple meetings and visits to suppliers allowed for our input into producing the look that we were trying to achieve.Also, the carpentry was spot on. Took most design requests to heart and produced what we were looking for.

Stearns did an excellent job, and our kitchen turned out better than I could have dreamed. We had been overwhelmed by all the potential choices before we engaged Stearns, and we found their design services to be hugely helpful. I was especially impressed by their professionalism. They told us exactly what everything would cost and when things would be done, and they stuck to those promises. They kept us updated every day on what was going on and when to expect workers. A day rarely passed when progress wasn't made on the project. They were absolute sticklers on quality and at times made their subcontractors come back and redo things they weren't satisfied with. A great experience.

If you're looking for a design company for your home renovation project who take pride in the quality of their workmanship and is attentive to the clients needs then I recommend Stearns Design Build without reservation.

The remodel definitely improved our house and our enjoyment of it. I would recommend Stearns to anyone. Ben and Matt seemed on top of everything.

Remodel is never fun, but Stearns was able to make it tolerable when the unexpected happened and not drag the job out. The people I came in contact with were very nice and did a good job.

We’ve used the Stearns team for our bathroom remodel and changing our lower kitchen cabinets into drawers. Their work is outstanding! We will definitely use them for any future remodeling needs.

I am so happy I chose Stearns Design Build for my bathroom renovation. Hugh and his team have high standards and I can’t imagine trusting anyone else in my home to do my renovations. Their quality and attention to detail is outstanding. I highly recommend them for your next project. From the first design created by Joseph to the finished product installed by Matthew, and all the in-between support, they will meet and exceed your expectations. They even put up with my retired husband and all my little yappers nipping at their heels! Thanks Stearns for the beautiful new bathroom! I am in love with it! I am saving my money and looking forward to the next project!

The young men they employ are terrific. My complaint was the time line -- I understand some of the situations were unexpected. The communication sagged as time went on. Did not like the e-mail communication when asking and answering questions. The expected time & work to be done was fine by e-mail. I preferred texts for questions and answers. The work done was as expected. Very nice job. I am happy with the results.

Schedule

Schedule - There were a number of unexpected delays due to things outside Stearns control.

I was most satisfied with the quality of the work, from the design phase throughout the construction phase. I was equally pleased with their efforts to keep dirt and dust to a minimum and their protection of our existing flooring during the project.

Stearns Design Build is focused on providing a quality product. I was ultimately happy with the end product but it required much more oversight than I would have expected from such a highly regarded outfit. My experience was not as positive as I would have liked due to communication and management of expectations related issues.

Stearns Design Build was professional, fair, and courteous. They insured the work was done properly, and delivered a high quality finished product. Everyone was courteous and professional on site and worked diligently to produce the end product we were looking for. Thanks to everyone at Stearns!

Additional Comments

Additional Comments - They were a pleasure to work with throughout all phases of the project.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the care they took with our ultimate project goals. Our house is 90 years old, and when there was a problem with rotted wood, they replaced the wood on site.

Stearns Design Build was a great company to work with, they kept us informed at all times and worked in a timely manner. I would use them again.

Stearns Design Build was a very professional company to work with. They sent me a daily email to let me know who was to be on the site and what they planned on doing for that day. We had a meeting halfway through the project to make sure I was happy and they completed the project early.

Areas Of Satisfaction

Areas Of Satisfaction - They were extremely professional and all the work done was first class. Appreciated that they kept us apprised of what was happening and any delays necessary. Work was finished on schedule.

Everyone we dealt with was competent and friendly. Daily emails and weekly meetings kept us informed of what had been done and which part of the progress was coming up next. Great experience. My husband and I recommend Stearns highly.

Stearns Design Build is a great company to work with. They gave us invaluable help through the design phase of our master bath remodel and then worked very closely with us during the construction phase. All the employees of the company with whom we had contact were professional, congenial, and focused on making sure we were satisfied with the results. We were impressed with the effort they took to keep the construction dust and debris isolated to the area being worked on as much as possible. The finished product is truly a dream come true. And thank you for supporting public radio.

Great people, highest quality work.

Change Anything

Change Anything - placement of plumbing fixture changed

Areas Of Satisfaction

Areas Of Satisfaction - project looks just like I wanted it to.

All members of the Stearns team worked closely with us throughout the designing and construction phases to insure our complete satisfaction with the finished product.

After looking and speaking to several remodeling companies around the Bryan-College Station area, we chose Design Stearns Build initially due to their quick, professional response to our questions. When we met with a representative to discuss the job, he explained the entire remodel process and then when he advised we woud have a project manager over seeing the entire rebuild, that sealed our decision. Throughout the entire remodel, there was frequent communication as to what to expect, if decisions had to be made,etc. We are thrilled with the completed job--it turned out even better than we had imagined and everything was done within the agreed upon budget!

I wouldn't go anywhere else for our remodel projects. Everyone at Stearns Design Build is professional, have outstanding customer service skills and deliver high quality remodel projects that exceed my expectations.

The approach by Stearns was very professional from the start to the finish. Elizabeth did an outstanding job of meeting our criteria. Rod did an outstanding job building the project. We could not be more pleased.

Areas Of Satisfaction

Areas Of Satisfaction - Chuck, Eleazar, Joe, and Ben all did a fantastic job! I am very pleased with how the project turned out. Will definitely call on them again.

Areas Of Satisfaction

Areas Of Satisfaction - They are very reliable and conscientious and very environmentally sensitive.

Areas Of Satisfaction

Areas Of Satisfaction - The trustworthiness and technical competance of Stearns Design Build staff.

Areas Of Satisfaction

Areas Of Satisfaction - I liked working with Eleazar Garcia.

Additional Comments

Additional Comments - Stearns Design Build has high standards. They have a good quality of work. Stearns is committed and communicative. They also have a very neat construction method.

I had options to do some work myself with guidance and expertise as needed. Employees were courteous and helpful. Also, regular reviews and options were discussed to avoid over budget.

We were pleased with the quality of the work and the professionalism. The installation crew and the builder who owns the company were good. The finished product is attractive and it much improved the use of the room that they worked on. It's being re-decorated so that the room will become the focal point. We are very pleased.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the timeliness, quality of work, materials, and professionalism.

Areas Of Satisfaction

Areas Of Satisfaction - We were very careful when we decided to replace the siding on our house. We received quotes from several reputable contractors in the BSC area. We choose Stearns because they gave us the most comprehensive information. They were also the highest bid—but not because they had inflated prices, rather because they were intent on doing the job right. Other contractors wanted to slap siding on top of what was already there. We knew that was not the best way to or correct way to do the job. And they presented opportunities to go green. We never felt as though they were trying to push any products or upscale the job for profit. They just provided us with all available alternatives and let us choose what works best for us.They also kept us informed throughout the entire process. We knew when to expect them to be working. If they encountered other unforeseen problems along the way, they kept us informed and we discussed the best solution for our needs. We had pets that had to be relocated to areas of the house where they were not working. Each day they let us know what to expect. We had garden beds with plants that could not easily be relocated. They worked carefully to ensure the plants were preserved.Most impressive was how clean they kept the work area. Any materials they used were kept together and they never left any trash around our house. Everyone we talked with was polite, responsive, courteous and respectful. They answered all our questions.Thanks for a wonderful experience.

Improvement Suggestion

Improvement Suggestion - Since you exceeded my expectations, I can't think of anything I would change. You guys are awesome.

Clean & Safe

Clean & Safe - They were very impressive!

Areas Of Satisfaction

Areas Of Satisfaction - The workman were very professional and courteous, and the quality of the work was great.

Areas Of Satisfaction

Areas Of Satisfaction - The workmanship and the workers.

Areas Of Satisfaction

Areas Of Satisfaction - We appreciate Eleazar being conscientious about the appearance of the work site. Melissa understood our taste and made good recommendations. We definitely appreciate the commitment to green building.

Areas Of Satisfaction

Areas Of Satisfaction - the SDB staff is its strongest asset. they are knowledgeable and courteous. they have a way of making you feel like their most important customer. they know their jobs and they perform them well.

Remodeling Concerns

Remodeling Concerns - budget is generally the biggest concern. SDB helped us to find a plan that fit our needs and our budget

Areas Of Satisfaction

Areas Of Satisfaction - The care that they took and courtesy that they displayed.

Improvement Suggestion

Improvement Suggestion - I don't have any suggestions for them. They exceeded my expectations.

Additional Comments

Additional Comments - We were all very pleased with the results and the manner in which it was done. Everybody that we came in contact with was extremely nice and helpful. I am just happy with what they did.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the care they took in actually doing the project. They kept the rest of the house really clean. They were aware of the surroundings and didn't demolish things that needed to be kept.

Remodeling Concerns

Remodeling Concerns - I had concerns about disruptions and the length of time and they answered all of my questions.

Areas Of Satisfaction

Areas Of Satisfaction - All issues that necessarily arise with construction were handled promptly and professionally.

Sales Attentiveness

Sales Attentiveness - Professional, friendly, patient and energetic. I could reach Gina 24/7 during the project so she provided outstanding customer service.

PM Problem Resolution

PM Problem Resolution - I would say that Eleazar is a fantastic employee and good ambassador for your business. He is the face on the work site, always smiling, asking the right questions and making sure the customer is aware of issues and decisions that need to be made. He and Gina came up with creative solutions that tied up the loose ends and then he put them into action. Overall 5 star!!!

PM Communication

PM Communication - Eleazar is great. Not only does he communicate effectively, he is really pleasant, even in the morning!

Remodeling Concerns

Remodeling Concerns - Timliness of the work. We were delighted that the footprint of the hands on renovation was light and with a minimum of disruption to our daily activities.

Additional Comments

Additional Comments - In aggregate, we were well pleased with our experience working with Stearns Design Build. Hugh Stearns is an excellent manager who insists on quality work and is fully dedicated to serving his clients. We are pleased with the outcome of our renovations.

Additional Comments

Additional Comments - I think they are very thorough.