We were impressed with Stearns' commitment to quality and to service.
Areas Of Satisfaction - Stearns' exceeded our expectations with its very strong commitment to our vision for the project; and exceeded our expectations for time to completion.
Professionally done. Reasonably priced.
Areas Of Satisfaction - Very professional staff, attention to details & our requests. Quality of work was excellent!
Areas Of Satisfaction - Most satisfied with design phase, where multiple meetings and visits to suppliers allowed for our input into producing the look that we were trying to achieve.Also, the carpentry was spot on. Took most design requests to heart and produced what we were looking for.
Stearns did an excellent job, and our kitchen turned out better than I could have dreamed. We had been overwhelmed by all the potential choices before we engaged Stearns, and we found their design services to be hugely helpful. I was especially impressed by their professionalism. They told us exactly what everything would cost and when things would be done, and they stuck to those promises. They kept us updated every day on what was going on and when to expect workers. A day rarely passed when progress wasn't made on the project. They were absolute sticklers on quality and at times made their subcontractors come back and redo things they weren't satisfied with. A great experience.
The remodel definitely improved our house and our enjoyment of it. I would recommend Stearns to anyone. Ben and Matt seemed on top of everything.
Remodel is never fun, but Stearns was able to make it tolerable when the unexpected happened and not drag the job out. The people I came in contact with were very nice and did a good job.
We’ve used the Stearns team for our bathroom remodel and changing our lower kitchen cabinets into drawers. Their work is outstanding! We will definitely use them for any future remodeling needs.
I am so happy I chose Stearns Design Build for my bathroom renovation. Hugh and his team have high standards and I can’t imagine trusting anyone else in my home to do my renovations. Their quality and attention to detail is outstanding. I highly recommend them for your next project. From the first design created by Joseph to the finished product installed by Matthew, and all the in-between support, they will meet and exceed your expectations. They even put up with my retired husband and all my little yappers nipping at their heels! Thanks Stearns for the beautiful new bathroom! I am in love with it! I am saving my money and looking forward to the next project!
The young men they employ are terrific. My complaint was the time line -- I understand some of the situations were unexpected. The communication sagged as time went on. Did not like the e-mail communication when asking and answering questions. The expected time & work to be done was fine by e-mail. I preferred texts for questions and answers. The work done was as expected. Very nice job. I am happy with the results.
Schedule - There were a number of unexpected delays due to things outside Stearns control.
I was most satisfied with the quality of the work, from the design phase throughout the construction phase. I was equally pleased with their efforts to keep dirt and dust to a minimum and their protection of our existing flooring during the project.
Stearns Design Build is focused on providing a quality product. I was ultimately happy with the end product but it required much more oversight than I would have expected from such a highly regarded outfit. My experience was not as positive as I would have liked due to communication and management of expectations related issues.
Stearns Design Build was professional, fair, and courteous. They insured the work was done properly, and delivered a high quality finished product. Everyone was courteous and professional on site and worked diligently to produce the end product we were looking for. Thanks to everyone at Stearns!
Additional Comments - They were a pleasure to work with throughout all phases of the project.
Stearns Design Build was a great company to work with, they kept us informed at all times and worked in a timely manner. I would use them again.
Stearns Design Build was a very professional company to work with. They sent me a daily email to let me know who was to be on the site and what they planned on doing for that day. We had a meeting halfway through the project to make sure I was happy and they completed the project early.
Everyone we dealt with was competent and friendly. Daily emails and weekly meetings kept us informed of what had been done and which part of the progress was coming up next. Great experience. My husband and I recommend Stearns highly.
Stearns Design Build is a great company to work with. They gave us invaluable help through the design phase of our master bath remodel and then worked very closely with us during the construction phase. All the employees of the company with whom we had contact were professional, congenial, and focused on making sure we were satisfied with the results. We were impressed with the effort they took to keep the construction dust and debris isolated to the area being worked on as much as possible. The finished product is truly a dream come true. And thank you for supporting public radio.
Great people, highest quality work.
Change Anything - placement of plumbing fixture changed
Areas Of Satisfaction - project looks just like I wanted it to.
After looking and speaking to several remodeling companies around the Bryan-College Station area, we chose Design Stearns Build initially due to their quick, professional response to our questions. When we met with a representative to discuss the job, he explained the entire remodel process and then when he advised we woud have a project manager over seeing the entire rebuild, that sealed our decision. Throughout the entire remodel, there was frequent communication as to what to expect, if decisions had to be made,etc. We are thrilled with the completed job--it turned out even better than we had imagined and everything was done within the agreed upon budget!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Stearns Design Build as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys