Everything with my project to replace water damaged SmartPanels with the Hardie siding with StateLine was amazing! They offered to meet with the HOA for project approval if needed, were very clear and detailed in the quote for the work, addressed many of my concerns around the siding before I even asked about them, and were the most knowledgeable of the multiple companies I received quotes from.
We won't have to do any repairs for a long time after doing this. We were very excited.
I have done several large projects on my homes over the years included exterior replacements and have always been happy with the results, that was until I worked with Kasey and Angie as Stateline Exteriors. They blew me away with their professionalism, attention to detail, not being satisfied with good enough. It had to be down to their standards which were even higher then my own. The pricing and value were outstanding and they way in which they dealt with the unexpected was above and beyond my expectations. I have and will continue to recommend Stateline to my friends, family and neighbors who ask about our siding contently.Thank you Kasey, Angie, Alfredo and the entire Stateline team for setting a new bar in my expectation for contractors. You have a customer for life.
Recognized Excellence - We were pleased with the entire staff.
Areas For Improvement - Not at all.
Recognized Excellence - I would like to recognize the owner Casey for his exceptional service, he went above and beyond to make sure everything was the way I wanted, he was also very friendly and personable.
Additional Comments - I cant wait to have Fiberglass Window Shop do the rest of our house.
I couldn't be any happier with my windows and the installers.
Areas For Improvement - None
Areas Of Satisfaction - Always on time clean and great work
Recognized Excellence - Kasey and whole crew
Additional Comments - Would recommend them highly
It was a very positive experience.
Casey and Angie are very professional. They're one of a kind. When you're doing a remodel, they are great to work with. I'm truly blessed that they were recommend to us, to help with the work.
Areas For Improvement - You didn't fall short of our expectations.
Areas Of Satisfaction - You windows were satisfying.
Current Referrals - We're new to this area, so I don't know a lot of people to recommend.
Recognized Excellence - Casey was exceptional.
The sales and installation crew was professional and did a great job.
Problem Resolution - I did not have any problems.
Schedule - There was some weather issues that prevented them from finishing on time but they always kept us informed of any delays.
Areas Of Satisfaction - I was satisfied with the overall look of the finished project and it exceeded our expectations.
Recognized Excellence - I would like to recognize the installation crew because were professional, respectful and trustworthy.
We have been very pleased with the windows the Fiberglass Window Shop installed. We are vert happy with the quality of the product and workmanship.
Areas Of Satisfaction - I was most satisfied when they got it here, it was installed quickly and done right the first time.
Recognized Excellence - Casey did a great job.
Areas For Improvement - None
Areas Of Satisfaction - They kept the schedule on track
Current Referrals - Not at this time
Recognized Excellence - Casey is an excellent contractor
Additional Comments - Very happy with the outcome of this project
Areas Of Satisfaction - I was satisfied with the salesman, he was good and always got back with me on the phone. The lady in the office also always called me back. It was a good experience all the way around.
Recognized Excellence - I would like to recognize the lead carpenter for exceptional service, he did a great job.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of StateLine Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys