Our project isn't quite complete yet, but Starr Custom Homes has been a pleasure to work with. They are very concerned about quality of workmanship and have been quick to resolve any issues that have come up. I'm excited for the completion of the project within the next several weeks. Everyone on the team is conscientious and they bring a great group of trades to the job that seem to really care about the quality of work they put out.
Areas For Improvement - None
Areas Of Satisfaction - Mr. Star was very organized and communication was perfect.
Areas For Improvement - None. I expect the best and Starr Custom Homes exceeded my expectations.
Areas Of Satisfaction - Service, Design Support, Budget Compliance, Customer Service. Starr Custom Homes sets the standard. This is our first custom home and we had a great experience. It's hard for me to imagine someone who is better at building custom homes than Shawn Starr. I hope this is my forever home but if it is not, I wouldn't chose any other builder than Starr Custom Homes.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Starr Custom Homes as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys