Delivered what was promised, met the timeline, and handled minor issues effectively. Experience could not have been better.
Very professional and personable. I felt very comfortable with them.
I gave them a 5-star review of one of the websites.
We did our research before selecting the contractor for our replacement roof and couldn't be happier with the results. RROC Exteriors were not the least expensive but we certainly feel we got the best overall value for the job. They were absolutely professional every step of the way.
I just want to say that I really enjoyed James from RROC and the way he made us feel so confident in making our decision to put our trust in your company. He explained every thing so thoroughly and handled all of the transaction completely. He was a real joy to get to know him and Mat.
RROC Exteriors were professional and on time. The workmen were polite and kept the worksite free of debris during the job and cleaned everything up after the job was complete. I have already recommended RROC to my neighbors.
We love our new roof. The color and craftsmanship are excellent all around and the professionalism we experienced made us feel at ease.
They were outstanding. They showed up on time and did the job in the time frame they said they were going to do it. They left it cleaner than they found it. They came on time and the price was exactly what he said the price was. The actual workers were efficient. They were so efficient that I bought them pizza for lunch. That is how efficient they were. They were amazing.
They are very professional. They did a great job. We have had serious rain this year, with no problems at all with the roof.
I would definitely recommend RROC Exteriors to my friends, neighbors and relatives. I received a great job, great products and great service.
The workmanship and professionalism of RROC Exteriors was outstanding. They did exactly what they said they were going to do and they were very polite to our renters during the project. We would highly recommend RROC Exteriors to anyone looking for a professional job.
We would like especially thank Matt Krom for exceptional customer service and expedited processing of our roof project.
They did everything they said they would do, when they said they would, and as quickly as they could. I couldn't be happier.
I would recommend RROC to any of my neighbors. James, Matt and Nikki are very professional, but still warm and welcoming. Their workers are very friendly and did a wonderful job on our roofing project. I like to spend my money in the local economy and RROC met our needs. I will remember RROC for any future siding or window replacement needs.
We have already recommended RROC to others!
Highly recommend RROC Exteriors.
We had five companies come out and give us a bid for our reroofing job. Two of these came from referrals from friends so we felt confident that they would have done a quality job for us but we went with RROC because 1) Matt Krom, the owner, came out to give us the bid for his company.
We felt confident that he knew the roofing business, that he was qualified to give us an accurate bid and that he would stand by his bid. 2) His bid was written down in detail so we knew what work was going to be done and how much we were going to have to pay for it. Not knowing the condition of the sheeting, I asked for a "worst-case" scenario bid in case they had to replace 100% of the sheeting. Which he did. 3) His was a smaller family owned business so we felt that he would be more invested and want to ensure that the job be done right and 3) We checked with the Better Business Bureau and saw that he had an A- rating--the minus being given because of the company's short time in being in business.
Matt got us onto the schedule quickly and his crew showed up in-force(about 10 men) when they said they would be there and worked steadily so that in one day the old shingles were removed, the old sheeting removed (and it was 100% that needed replacing), the new sheeting put down, the underlayment put down, the vents and flashings installed, and they were beginning to lay down the first rows of shingles. By 2:00 the next day our roof was finished.
The debris that needed to be hauled away was much more than expected but Matt did not increase the amount that he had put down on our bid.
The crew cleaned up the yard before leaving. We did find a handful of brackets and a few nails afterwards but nothing critical. One of the crew was a smoker and we did have to clean up some cigarette butts but again, nothing to warrant us complaining. The crew was friendly although few spoke English but they were very polite, respected our property and were very gracious when I brought out a plate of cookies and nut bread.
After the crew left, we climbed up on the roof to look at things. There was one small area that felt "squishy" to me so I called Matt and talked to him about it. He came out later to check it out and resolved the concern.
They were extremely professional. The quality of work was first-class. They were very timely. They did exactly what they said they were going to do.
RROC did a very nice job. I would recommend them to anyone needing a roof redone.
They are professional and highly qualified. The job was done in 2 days compare to the week timeline other companies have quoted me. I am very satisfied with their expertise and the finished product.
Recognized Excellence - I would like to recognize Matt Krom, the salesperson, for his expertise and knowledge.
Areas Of Satisfaction - They met my expectation with the price, the knowledge and the feeling of ease that they gave me. They delivered a quality job in the timeline that they have promised.
Additional Comments - I highly recommend this company. They might be new in business, but they are very professional, and highly qualified. They got the job done in 2 days.
RROC Exteriors provides great fast service. They are friendly and they went the extra mile.
Recognized Excellence - I would like to recognize Matt Krom from RROC Exteriors for his exceptional service.
Areas Of Satisfaction - RROC Exteriors exceeded all my expectations.
Additional Comments - I had some skylights on the back porch and the workers from RROC Exteriors took them down for me so I could wash them. That was going the extra mile. They took them down handed them to me and put them back which was really nice.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of RROC Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys