COVID-19 JOBSITE SAFETY PRECAUTIONS
Daily Job Arrival
We will Text the Customer upon arrival to the Property (Optional)
We will provide "Safe Access" for the Customer to enter and exit the home.
On the Job Daily Activities
*Crew will make every attempt to practice "Social Distancing" while
working on the Roof, during ground cleanup, taking breaks and lunch.
*Crew will wear Facemask Protection while working on Property.
*We will supply hand sanitizer and soap for crew hand washing/sanitization.
*"Privacy Tent" serves as a Crew restroom with all waste taken away.
At the end of EACH workday we pick up roofing debris and sanitize the following items:
1--Exterior Water spigots/faucets
2--Exterior Electrical Receptacles
4--Our Crew's "Privacy Tent"
When we are off property for the day, the Customer will receive a final text. (Optional)
Good high quality product. Attractive appearance
Wow! I was so impressed! Ray and his team were amazing. I couldn’t be more pleased with the process and the result. I highly recommend!
Quality Of Materials - Love the durability and the look!
Areas Of Satisfaction - Communication, clean up each day and professionalism
Quality Of Materials - Very happy
Areas Of Satisfaction - Their professionalism made the project easy for me
It was a pleasure working with Werner and Dina. They answered every question, explained the process along the way so that I knew what to expect, and were always on time for every appointment. I would highly recommend them to anyone looking for a roofing company. (And the roof looks GREAT!)
Quality Of Materials - I am happy with the quality of the products.
Appointments & Meetings - In all honesty, this was the deciding factor for hiring them. They were always on time or early.
Areas Of Satisfaction - Being on time for appointments
Great experience with this company! Outstanding communication, respectful of the rest of our property, and quality work!
Quality Of Materials - Appear to be a durable.
Areas Of Satisfaction - Quality workmanship
I am so glad my insurance agent recommended Roofology to me when we needed our roof reshingled. Ray Brown did an exceptional job of communication in all phases of the process. We got several estimates before we decided to go with Roofology and the difference in how we were treated was like night and day. The crew was obviously experienced and acted professionally in every way. We felt we were treated very well at every step of the project and received an excellent value for our money.
Communication - I was especially impressed by the extent Ray Brown went to regarding communication with me, whether it was informing me of the roofing process or keeping me updated on the status of the project (before starting, during, and post-completion.)
Installation Crew - My wife and I were both impressed with the crew as being hard-working, efficient, and professional in the way they operated.
Problem Resolution - More a matter of answering questions and providing advice than resolving problems, but when a few small things came up they were promptly and courteously resolved.
Areas Of Satisfaction - Quality of materials/ used - we especially like the warranty offered on the roofing systemPrice - Ray worked with us to give us the best price (by far) that weCommunication - at any time, and even now, we are confident that someone from Roofology will the available to answer any questions and work with us if any problems arise.
Recognized Excellence - As mentioned, Ray did an exceptional job of communication but really we thought Werner and the others on the roofing crew all did a great job for us. Kudos and thanks to all!
Outstanding job and professionalism!
Areas Of Satisfaction - Quality and timeliness.
Recognized Excellence - Ray and Werner.
Recognized Excellence - Ray goes out of his way to ensure you are comfortable with everything, including the schedule, roofing, cleaning, and answering any questions you may have. Thanks for a job well done.
To give you some insight I installed, repaired and ultimately was a project manager for our shingle, tile, flat and repair departments over 15 years. Ray has been the consummate professional throughout, Werner and his crew worked fast and efficiently and we could not be happier with the final result. The biggest compliment I can give is that once it was done we felt like no one was here. The only sign was an actual sign from Roofology which I will proudly represent.
Areas Of Satisfaction - Communication, final results, cleanup
Recognized Excellence - Ray, Werner and crew. They were awesome!
We were very happy with every aspect of the roof project. All the team member were great to work with and really cared about the quality of the work they did. I normally hate to work with contractors but Roofology has changed my mind! I never felt pressured and they were very patient with us ( as we had a little trouble deciding on the color.) I highly recommend them!
Installation Crew - Great Job!
Clean & Safe - Thanks for checking for nails every time we backed out the car!
Areas Of Satisfaction - All aspects, overall a very positive experience. A pleasure to work with.
Recognized Excellence - Ray Brown did an excellent job interfacing with us as well the Werner Vasquez and his team on the roof for their great workmanship and skill.
Additional Comments - Super Job!
Areas Of Satisfaction - Ray helped me through figuring things out with my insurance and I feel like he really had my best interest in mind
Areas Of Satisfaction - Ray was awesome, very helpful and knowledgeable, really help with our state farm claim, and he made sure we got our moneys Worth out of state farm.
Roofology kept me well informed while working with insurance and what items will be covered through to final inspection. I was very pleased with the quality of work and attention to detail. A professional crew kept a clean and organized job site with a steady flow of progress.
Areas Of Satisfaction - We were kept "in the loop" through constant contact on the status of the job. We knew what was expected, how it would be done and when it would be completed.
Recognized Excellence - Warner, Ray and the crew. Thank You.
Areas Of Satisfaction - They paid great attention to detail and made sure everything was done right. They did a great job of dealing with the insurance company. The crew was very good.
Very professional, very high quality.
Areas Of Satisfaction - Totally professional and reponsive
Areas Of Satisfaction - Their consistency, kindness, and helpfulness with the whole process.
I have had a lot if work done on my house in the last 12 months, so I have grown accustomed to hiring and dealing with various tradesmen. Without a doubt, the experience with Roofology was unbelievably great. From first visit with Ray to the final cleanup, dealing with Roofology has been a dream. They do exactly what they promise, they do it on time, and they communicate very well. Ray is a trove of roofing knowledge and he explains everything clearly. I give Roofology my highest recommendation.
Areas Of Satisfaction - The entire experience was flawless.
Werner did an excellent job of keeping the jobsite clean, the debris picked up and keeping his workers safely tied off with fall protection during the installation. Werner also did a good job of communicating to me what was going on up on the roof throughout the entire roof installation.
Roofology was the best. So organized and very efficient. The clean up was amazing. We were so pleased with their craftsmanship.
Areas Of Satisfaction - Ray has excellent communication. Always knew what and when.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roofology, LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys