There are some issues we had when I had roofers before. They didn't address the issue, but it is not their fault. They did crack my driveway and never followed up with it. It is what it is. The truck that did the drop-off of materials put it on my driveway, and it was too heavy and cracked my driveway. This was from the supply company, so it is not their fault. Nothing happened as a result of it. I signed the waiver, but that is my disappointment with it. I didn't expect all these issues with the price I paid. I did have some work done with my gutters. I had to go back and re-secure them. I don't not recommend them. I think they did a good job with the quality of the roof and materials. From cleanliness and organization, I am a little disappointed. When I got the roof done, I was just expecting more. They could be more organized and clean up. They can do a better job of removing the old shingles. There were some issues because part of my siding got loose as well, and I had to go back and re-attach it. They did a good job with the roof, but the little things were just a disappointment.
Scott was a great sales representative, he was very factual and knowledgeable, not at all pushy. The crew that showed up were hard working and efficient. There were about 20 people and they worked great together.
They were a very professional and very courteous company to deal with. They were on time, gave extra details to my concerns, and did an awesome job.
Areas Of Satisfaction - The representative, Scott, was very good. He explained everything, was very professional, and did a great job addressing my concerns.
Recognized Excellence - The project manager, Scott, did a great job!
Additional Comments - The two follow-up guys Scott sent out also did a great job. They were very professional and addressed all concerns. They went above and beyond to correct the trim that I pointed out that needing fixing.
They were a phenomenal crew!
Areas Of Satisfaction - They completed the job in one day and had a phenomenal clean up.
Recognized Excellence - Jason did an excellent job.
Additional Comments - Pricing was phenomenal. I didn't get another quote from another company because their price was phenomenal and I knew of their top of the line workmanship.
A fantastic company, hands down. They were extremely attentive. They actually discovered more work would need to be done, but that was due to their high level and due diligence. I received a couple of other estimates where they totally missed that I had a cedar shake roof, but they discovered it. Though it ended up costing more, I was well aware and well-informed of what needed to be done. Whereas other companies, I believe they wouldn't have discovered it until they began the teardown process, and told me, "You owe us an extra $5000." Just extremely high level, due diligence, great company overall.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - They met all of my expectations. They actually went above and beyond, and addressed every concern that we had.
Current Referrals - Not at this time, but if I do, I'd be more than happy to refer them.
Recognized Excellence - I would like to recognize Scott Doree, hands down. I would also like to recognize the installation crew. They did a magnificent job and are extremely invaluable to the company. They knocked everything out within a day. It was just fantastic. They were by far second to none.
Additional Comments - Overall, they're an amazing company. They're straightforward and honest. They're everything you could imagine or hope for in a roofing company.
Roof One LLC brought to my attention a verification problem and a gutter downspout sizing problem that was resolved with their Roof One installation.
I have recommended them.
Installation Crew - I was impressed.
Clean & Safe - It was unbelievably clean.
Appointments & Meetings - They were on time.
Areas For Improvement - They did outstanding.
Areas Of Satisfaction - They were arrived at 8:00 AM and stayed until it was completed.
Current Referrals - I had s few neighbors that watched them to my install, but I don't know their names.
I have already recommended Roof One LLC to others.
Problem Resolution - There were no problems.
Schedule - They beat the schedule.
Areas For Improvement - Roof One LLC did not fall short.
Areas Of Satisfaction - I was impressed with the Owens Corning product, the quote was fair, and the installers did a fabulous and efficient job tearing off the old roof and installing the new one. It was a great experience.
Quality Of Materials - Can you come back and survey me in 10 years? Clearly the shingles are well laid for now. I really wanted a steel roof but I was sold on the fact that these are 50 year shingles. That's the quality metric I'm looking for.
Work Done Right - Seems so. give it some Michigan weather though.
Areas For Improvement - Metal roof. I struggle to understand how the cost premium is so high.
Areas Of Satisfaction - Very professional. In and out and clean as promised. Working with Owens Forming Products. A trusted name unlike whatever shingles I had that fell o of my roof.
Roof One did a great job with our recent roof installation. The crew was professional. The job site was cleaned up after the project. Our new roof looks really nice. The price was fair.
Recognized Excellence - The crew chief, Christian responded to our questions and concerns.
Hard working crew. Everything was organized and as promised. Salesman Scott Doree was professional and answered all my questions.
Areas Of Satisfaction - There were no high pressure sales tactics. Estimate of when work would be started and completed was adhered to.
They did a good job. I am happy. I am still waiting on the warranty paperwork.
Areas For Improvement - They did a good job.
Areas Of Satisfaction - It was good.
Recognized Excellence - I was pleased with the foreman. I am just waiting on the warranty paper work.
Great customer service, nice looking shingles and a 50-year transferable warranty is great.
Quality Of Materials - The shingles look good, I am happy with the products. As for durability, it remains to be seen since I
Scott, the project manager actually walked the roof of my two story home and identified the issues with my roof.
Quality Of Materials - The materials used on my roof is of the highest quality.
Areas For Improvement - Great job, the roofers were kind and respectful.
Areas Of Satisfaction - The roof looks great.
Recognized Excellence - Scott and the crew.
They are very friendly and their work is honorable. Compared to the last roofer I tried to get, they deserve 10 stars. Every part of their business is customer first.
Quality Of Materials - The product seems good. The previous Dibble were old and seemed a lot thicker than what is on there now, but that could just be change in shingle design in the past 30 years. They could be just as durable as the last product on my roof. I'm no expert and am satisfied with the product.
Areas Of Satisfaction - Everyone is very professional, roofers, office staff, sales person.
Quality Of Materials - The shingles are very durable; overall, I am very happy
Areas Of Satisfaction - Roof looks good and feels durable. the work was done professionally.
Areas Of Satisfaction - I was most satisfied with the workmanship.
Shingles look great and we’re installed correctly. However baffles and work in the attic was questionable.missing several baffles and almost all of them were not stapled to the rafters which is normal installation procedure. They were just dropped in between the rafters and were just laying on top of the insulation. All the plywood was replaced so it would have been a very very simple job to do it right. Also gutter was banged up in several spots. The roof looks great but when shortcuts are taken you feel unsure about the rest of the job. Not a word was spoken about soffit vents and if they were appropriate sizing.
Areas Of Satisfaction - I am most satisfied with their responsiveness
Recognized Excellence - I would like to recognize Scott Doree for his exceptional service.
Areas Of Satisfaction - I was most satisfied with everything else.
Recognized Excellence - I would like to recognize the gentleman that came out to give us our quote.
Quality Of Materials - My former roof shingles were Owen's Corning. They were 30 years old at time.of removal and still had life left in them. How can you go wrong with Owen's Corning!
Areas Of Satisfaction - Speed with quality with job completion and polite, professional workers. Salesperson Steve was very straight forward and accommodating to our needs.
Areas Of Satisfaction - I was most satisfied with the sales, billing, and organization of the job. It went smooth as silk.
Recognized Excellence - Mark, in sales, and Steve, the owner who worked out my issues, provided exceptional service.
Areas Of Satisfaction - I was satisfied with the overall experience, it was done very well. They were very good communicators. They do what they say they are going to do.
Recognized Excellence - I would like to recognize Tracy, Mark, and the entire crew. They all did a great job.
Quality Of Materials - They are nice color and match the house well.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Roof One LLC as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys