Professional in every aspect. Great products and excellent workmanship. Highly recommend.

Areas For Improvement

Areas For Improvement - I did everything I expected

Areas Of Satisfaction

Areas Of Satisfaction - Timeliness, they were here and gone exactly as they said they would be

Recognized Excellence

Recognized Excellence - The crew, they were friendly and effective

I am satisfied this far, it's early in the process. I would have to rate it in twenty-four years.

Areas For Improvement

Areas For Improvement - They didn't fall short in any area.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything.

Recognized Excellence

Recognized Excellence - The salesman, Jason, was alright.

Areas Of Satisfaction

Areas Of Satisfaction - it looks great

Current Referrals

Current Referrals - no

Areas For Improvement

Areas For Improvement - From the beginning, they did everything fine.

Areas Of Satisfaction

Areas Of Satisfaction - They cleaned everything after and when we did the inspection, everything was done properly.

Recognized Excellence

Recognized Excellence - The whole crew was attentive to everything.

Areas Of Satisfaction

Areas Of Satisfaction - Everything about the project was good all around.

Additional Comments

Additional Comments - I have a building degree. They came and gave us an estimate while I was on a cruise and my husband was here. I had questions about the estimate that he could not answer. I called them, and they went over the entire estimate with me, answered my questions, etc. That was good.

I was very happy with Roof One. I looked into a number of companies, and I am happy with the decision I made.

Installation Crew

Installation Crew - They broke a window and took care of getting it fixed.

Clean & Safe

Clean & Safe - They cleaned up very nice.

Problem Resolution

Problem Resolution - They took care of the window they broke.

Value Received

Value Received - As far as I can tell, I received a fair value for my money. It is still early yet for a roof, but it looks great.

Areas For Improvement

Areas For Improvement - Everything went very well.

Areas Of Satisfaction

Areas Of Satisfaction - Taking care of the broken window met/exceeded my expectations. They had to order a window and get it installed, so they did a great job on that.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve for his exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They made sure that they got the work done to our expectations. The initial visit provided good information. He spent quite a bit of time with us going over things, and seemed to be very trustworthy.

Recognized Excellence

Recognized Excellence - Jason was exceptional.

Problem Resolution

Problem Resolution - There were no problems.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in all areas.

No comment.

Problem Resolution

Problem Resolution - There were no problems.

Areas Of Satisfaction

Areas Of Satisfaction - They met or exceeded my expectations in all areas.

Areas For Improvement

Areas For Improvement - They did not fall short of my expectations, as they did what they said they would do.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the completed project.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve. He was pretty good.

Areas For Improvement

Areas For Improvement - There weren't any problems. They did a very good job.

Recognized Excellence

Recognized Excellence - Scott had exceptional service.

Problem Resolution

Problem Resolution - I would give the staff a 5 rating for addressing problems effectively.

Value Received

Value Received - Everything is expensive, but I know they were very fair.

Areas Of Satisfaction

Areas Of Satisfaction - The timely installation exceeded my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve. He did an awesome job setting everything up for me.

Roof One was professional, timely, and fast. They had my roof done in one day.

Contractor Knowledge

Contractor Knowledge - Roof One was great.

Clean & Safe

Clean & Safe - The job site was very clean.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the quality of workmanship and the speed at which they did it.

Recognized Excellence

Recognized Excellence - I would like to recognize the whole crew. They were great and kept me informed as they were working.

Additional Comments

Additional Comments - I would just like to share with you that Roof One replaced my roof this past summer and did an incredibly amazing job! I couldn't ask for better quality, professionalism, and they did an amazing job cleaning up around the house as well!! I worked with Steve from Roof One from the beginning of the project to the end of the project, and his professionalism was impeccable! They actually came out a couple of times after the roof was completed just to make sure that everything was satisfactory! I would highly recommend Roof One in the future to anyone, and everyone that needs a roof replaced. Their prices were very competitive, their professionalism was outstanding, and the warranty is extremely appealing!! Thank you Steve and Roof One for everything you promised and more!!! Thank you! Toni Casey Waterford, Michigan

Outstanding in price, product and service.

Professional & Organized

Professional & Organized - Everything promised was delivered timely and professionally.

Quality Of Materials

Quality Of Materials - I was made aware of a 50 year warranty that was transferable that I never knew about.

Clean & Safe

Clean & Safe - They came back a second time with their magnets to make sure that no roofing nails would affect me in my driveway or in my yard.

Appointments & Meetings

Appointments & Meetings - Three different levels of roofing were stripped and re-shingled in one day. It was just amazing.

Areas Of Satisfaction

Areas Of Satisfaction - Roof One LLC met or exceeded my expectations with how well the roofing crew had the coordination of timing the supply delivery, stripping and reroofing. They have it down to an art.

Areas For Improvement

Areas For Improvement - I was having trees taken down at the same time, and Roof One LLC was able to do the work and get the job done while that was going on, so I was impressed with that.

Areas Of Satisfaction

Areas Of Satisfaction - The speed and efficiency met and exceeded my expectations from Roof One LLC. They had a decent-sized crew that knocked it out correctly and quickly, so that was really nice.

Recognized Excellence

Recognized Excellence - Scott was really helpful.

Additional Comments

Additional Comments - Roof One LLC put shingles on my home last summer. It was nice that even though it was tough to find the shingles we had on the roof, he was able to track them down. I really like the blue color. It was good that he was able to get something that would work.

Problem Resolution

Problem Resolution - They didn't install the gutters at the same time they did the roof, which caused a problem with the rain.

Areas Of Satisfaction

Areas Of Satisfaction - The number of crew members they had was excellent.

Current Referrals

Current Referrals - I don't know of anyone at this time, but I would recommend you.

Recognized Excellence

Recognized Excellence - I would like to recognize Steve, the salesperson.

Roof One LLC made us feel like they wanted to help rather than sell something. They were extremely helpful.

Areas Of Satisfaction

Areas Of Satisfaction - From the very start, the salesperson made me feel comfortable and was there to help me. I never felt like I was going to make a hard decision. We felt like we got what we were looking for and felt good about the process.

Recognized Excellence

Recognized Excellence - The salesperson provided exceptional service. He was great!

Additional Comments

Additional Comments - I'm pleased with how everything went from start to finish.

I was extremely satisfied with their work and I have already recommended them to others.

Areas For Improvement

Areas For Improvement - They didn't fall short of my expectations.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in the timeliness of their workmanship.

Current Referrals

Current Referrals - Roof One can contact me regarding the names I have.

Recognized Excellence

Recognized Excellence - I would like to recognize the owner for his exceptional service. He was spot on when coming out to take the measurements, check on the job, and communicate with me.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their caring customer service, and their willingness to satisfy.

Recognized Excellence

Recognized Excellence - I would like to recognize Mark Wheeler, our salesperson.

The reason I selected Roof One was the premium rating from Owens Corning.

Problem Resolution

Problem Resolution - There were no problems.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied because they provided a list of homes that they had already completed with addresses but not personal information about the homeowners, along with the product they installed. From the two colors we would have chosen, we went with an entirely different color after seeing the color on the other homes. That was very helpful. The big reason we chose them was the cost and the premium.

Recognized Excellence

Recognized Excellence - I would like to recognize everyone I dealt with. After the installation, I called to see if there were any problems. I had a question about the paperwork, as we did purchase the extended warranty. They said we would receive the documentation as soon as it was registered. 

Additional Comments

Additional Comments - I am happy with it, and I felt it was a fair price. I already recommend them.

Roof One did an excellent with our project. Their timeframe was earlier than expected timeframe. The overall quality and craftsmanship were very good. The crew was friendly. I felt like they acted with honesty and integrity with the age of our roof, which I appreciated. They were not pushy.

Areas For Improvement

Areas For Improvement - The only thing we were a little bummed about was the number of nails left around. They came back out a week later to clean them up. It would have been nice if they had come the next day because we have two small kids and a dog.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with their honesty and timeliness. They were upfront about everything. I really liked that. They told us what to expect. They were good at explaining things.

Recognized Excellence

Recognized Excellence - Scott, our salesman, was great. He was fast to communicate with us, and he was honest. He laid everything out perfectly for us.