The price was reasonable and the work was completed successfully. There were a few minor things I noticed after the installation was completed that looked a bit out of place (misaligned metal threshold). The initial estimate from order to installation was 2-3 months, but it took 6 months, due to supply chain issues. I would have liked more communication during that 6 months, so that I felt like my project wasn't lost and I could stay up to date on the expected installation timeline, even though it was constantly changing. When I reached out for updates, I was told I'd get a call back with more info later, but almost never did. So I had to be persistent to get information on the status of my order.
Remodel RX has done several sizable jobs for us that included the replacement of a Sliding French Door, replacing 4 out of 5 skylights, installing a new upper deck, all new the roofs, 20 windows and two French doors with storm doors. We are doing a total renovation, and this is what Remodel RX covered. The living room back wall is all windows that face the Magothy River and Chesapeake Bay, so the windows needed to be hurricane rated and they needed to rebuild the back wall to add additional strength. To say that there were a lot of moving parts to their part of the project is an understatement. Now that their work is complete, we are moving to the interior and hope to be in by late June, nearly a year after we started.
OK, now that you know what work they did, how about a review you say. First, Joe is an absolute professional and could not be any nicer. Everyone on all his crew(s) are just awesome and pay extremely close attention to detail. They deliver a fantastic product. I highly recommend Remodel RX; they are the best at what they do. Pricing was fair, I did not shop Remodel RX, as I believe in paying for quality. Remodel RX came highly recommended, and I learned why. Consider this a 5-Star+++++ Review.
They did a great job, but it was expensive.
The owner of the company was pretty great.
Best Service in any Business
Very fast and professional and cleaned up well
While the quality of the product and the installation team were excellent, our product (specifically the sidelights on the front door) do not look like the pictures we were provided. When we reached out to the owner about this we received no response, despite the fact that we stated we knew we would have to live with the sidelights we dislike unless we were willing to purchase replacements.
Quality materials and workmanship
Everything is discussed throughout the first conciliation. Great work ethics.
Clean & Safe - Always cleaned up after project.
Employees Professionalism - Very nice and polite staff.
Areas Of Satisfaction - The response time of everyone was amazing. It was very quick between the time it took to call and request a quote and the turn around for having someone come out and look at our project.
Recognized Excellence - Regina is amazing! She is very responsive and personable.
Very proficient. Excellent product. Great people to work with.
Quality Of Workmanship - The new windows look amazing, the trim on the inside is perfect. My husband, who has worked in the home improvement field for years, was satisfied with the work.
Areas Of Satisfaction - Quality of product, knowledge and pricing.
Additional Comments - I really appreciate the great pricing and the fact that Remodel RX worked with me on financing. I love the product and the energy savings I can now appreciate.
The door and window are beautiful. The contractors arrived on time and stayed umtil the job was completed to perfection. Mio
Job was done quickly with complete cleanup.
So professional - my roof looks beautiful! I received an excellent price and Joe and Aimee, owners, were on top of process and followed up to ensure I was satisfied with the finished product!
Great experience from start to finish. Would highly recommend Remodel RX!
Quality Of Workmanship - New roof looks great!
Employees Professionalism - A complete roof removal & installation looks like a very big job. But it was done in a single day, and not one nail or piece of material was left in our yard after. They did a great job!
Recommend - Already have recommended Remodel RX to others..
Areas Of Satisfaction - From start to finish, Remodel RX proved to be the most professional, knowledgeable, and dependable contractors we've ever dealt with. We will call them again for our next remodel need.
Areas Of Satisfaction - I would say with the quality of the windows they put in and the quality of the work and installation.
I've been knowing Vin, the owner, for quite some time now. We grew up with them. I've done a lot of business with him and his dad. We've always had good experiences with them.
Areas Of Satisfaction - In everything I am very satisfied
Additional Comments - Even though it was very difficult decision dealing with Vincent made me feel secure that I was selecting the right company.
Areas Of Satisfaction - In addition to all the above, the protectipn of shrubs, lawn, etc and the cleanup process were excellent as well.
Did a professional job
The proposal and implementation of our project was speedy and of good quality. The team that came to complete the work on our roof wer professional and did an excellent job.
Areas Of Satisfaction - They met/exceeded my expectations in all areas. They were amazing.
Additional Comments - they were amazing and outstanding. They went above and beyond. I would recommend them to anyone. I have never had such a great experience with a remodel company. They were great the whole time. The communication was constant. They kept you informed. They proved everything with the results
Areas Of Satisfaction - The speed of installation was amazing. Finishing all the work in one day was an incredible task.
Yes. I am already recommending them to a number of people
Communication - Yes. The owner answered all question on a very timely basis. No one else even came close
Clean & Safe - Yes. Again, these guys are to of the line. Very happy.
Construction Quality - Yes. Again, best grade of materials and workmanship at far less expense than other quotes
Contractor Knowledge - Yes. The owner was always available to us, and he really knows his business
Project Manager Knowledge - Yes. His professionalism sold me right away that this was my company
Areas Of Satisfaction - Honestly, We could not be happier about all aspects of the job. This company has a great leader.
Additional Comments - Wonderful experience and great quality at about half the money of a competitor for the same roof. Easy decision
I am glad I went with them. I had a fair price and I was pleased with the quality of service.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Remodel RX as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys