Regal Restoration’s Covid-19 Protocols
We are all in this together, so we all have to be apart! We are sure that we can return to handshakes soon, but for now, here is how Regal is making changes to keep everyone safe during the Covid-19 outbreak.
Regal can easily complete a no-contact inspection of your roof system while respecting a 6-foot safe distance. It’s “the new polite,” and we are happy to respect it, for your safety and ours. We can discuss our roof inspection findings on the phone, or we can invite you to a quick face-to-face online meeting. We call it the “No Infection Inspection.”
All of our paperwork can be made digital, and sent to you via email for a simple electronic signature. No apps to download, no webpages to sign in to, it’s as simple as typing your name.
We Meet the Adjuster For You
If your insurance company wants to send a representative to inspect your home, we will be there for you. Stay inside, stay safe, and let us discuss our inspection with your adjuster.
If you need financing for our project, visit www.regalrestorationservices.com for a no-risk, pre-qualification of your financing options.
I worked with Scott. He was very accommodating, knowledgeable, and efficient. He was a pleasure with which to work.
Recognized Excellence - I would like to recognize Scott. He was accommodating, knowledgeable, and efficient. This was my first place replacing my roof. For the first time doing the process, he sat down with me and never made me feel bad for having questions or not understanding. He was very helpful, especially with the insurance and money. He did the claim with me. He never left anything for me to do alone.
Areas Of Satisfaction - The entire process met/exceeded my expectations. It was on time, they took the materials to the dumpster, and Scott came out to inspect it himself. He kept checking in with me during and after the process.
Recognized Excellence - Brad Stusak was very professional.
Areas Of Satisfaction - It was very good process.
Additional Comments - They did a good job!
They rock! I have already recommended them to several friends.
Recognized Excellence - I would like to recognize my consultant Scott. Scott was awesome. I would also like to recognize the young man who initially called me, although I don't remember his name.
Areas Of Satisfaction - They exceeded my expectations on every level.
Additional Comments - I am thoroughly happy and I will definitely continue to recommend Regal.
Recognized Excellence - I would like to recognize Ron Oliver.
Areas Of Satisfaction - They met all of my needs.
Areas For Improvement - I was satisfied.
Areas Of Satisfaction - The quality was very good, and the schedule was good.
Additional Comments - The service was very good.
Recognized Excellence - I would like to recognize, Brad, who I interacted with. I was very happy with the service we received.
Brad Stusak was excellent.
Great communication, informative every step of the way.
Sales Knowledge - Brad Stusak is a pleasure to work with.
Nick did an excellent job. I would love to work with him again in the future.
Areas Of Satisfaction - Dealing with our insurance company.
Current Referrals - Not at present.
Recognized Excellence - Brad
Areas Of Satisfaction - I was most satisfied with the workers who installed, they were here on time and worked really hard in 95" degree weather.
Areas Of Satisfaction - I was satisfied with everything, because everything was done professional.
Recognized Excellence - Yes, Jacob Mollohan for doing an outstanding job. Very professional and great customer service. I would recommend him to anyone.
The experience with Regal was everything we expected. We had a great salesperson, Brad, who went above and beyond
Areas Of Satisfaction - I was most satisfied with dealing with Brad. He was very detail-oriented and set clear expectations.
Recognized Excellence - I would like to recognize Brad.
Areas Of Satisfaction - They were professional and worked at a good pace.
Recognized Excellence - Jacob did a great job.
Current Referrals - Have already given your name to some people.
Recognized Excellence - Scott Lingerfelt (sp?) Did a great job!
Recognized Excellence - I would like to recognize the installers for their exceptional service!
Ron was really amazing. He was responsive and professional.
Recognized Excellence - I would like to recognize Candie Cotton. She is amazing!! She is fabulous, follows up and is incredibly professional.
We were pleased with everything!
Areas Of Satisfaction - They were very nice and were on time. The roof looks great. They cleaned up everything. They were respectful and answered any questions we had.
Current Referrals - I have already recommended them to a couple of my friends.
Recognized Excellence - Deon is a very personable and reasonable guy. He made the process very smooth and seamless even though there were some challenges with the HOA and insurance company. He was grat to have in my corner.
They are an excellent company with A1 service.
Lead Source - Regal Restoration and Consulting knocked on the door.
Areas Of Satisfaction - I was most satisfied with the schedule and cost. I knew exactly what it was going to be up front, and that's the way it wound up.
Lead Source - I heard about Regal Restoration and Consulting because I had seen their information on the internet and seen recommendations on there.
Additional Comments - Ron, the sales guy, was good. He was good to communicate with and was consistent.
Areas Of Satisfaction - The professionalism of Regal.
Regal Restoration and Consulting is very professional and efficient!
Areas Of Satisfaction - I was most satisfied that it was done in a timely manner, very professional, and good quality.
Lead Source - I heard about Regal Restoration and Consulting through my neighbors.
Service was world class, the guy that came out was very diligent and thorough. I would strongly recommend them to any of my neighbors.
Lead Source - I heard about Regal Restoration and Consulting because they knocked on my door.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Regal Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys