Deck is amazing and the crew at my house was great. The customer service was pretty bad, and a giant chunk of my lawn is currently dead from materials being put on it.
Fast, friendly service. The deck looks great.
They were on time and did the job quickly
In fact, we have already recommended you many times over! At least three of our neighbors have projects on the horizon, and after inspecting your work and hearing about our great experience, I suspect you will be on their very short lists.
Prince Wiliam Home Improvement has good service and follow up.
I will recommend in the future to other friends. In need of patio or deck. Thank you
Overall, the work had very nice quality, but there were some hiccups that could have been avoided on the planning and the administrative side.
I am very satisfied with the final product. It is beautiful. They did an excellent job.
Good work, but lacking communication with the customer. We were often left wondering about schedule changes.
No further comment.
Yes, I would definitely recommend PWHI to friends and others. They did an excellent job.
From start to finish PWHI was professional, extremely knowledgeable, and communicated throughly. The entire process was smooth and we had no issues or concerns. The installation of our patio was seamless and turned out amazing and even better then we had hoped for!
I was extremely happy with the work Prince William Home Improvement did and the overall process. I would happily recommend the the company to others wanting to build their own deck.
The team was very friendly, accommodating, and was very respectful of my property.
I thought that the young lady was very thorough. I definitely want to mention Olivia Earl for being very thorough. She was the assistant pre-production manager.
I feel like the individual who came out to consult with us and to give us a quote was very knowledgeable. He was personable and offered a lot of great information on our project. I was happy with his service which is why we chose this company for our project. Also, I have seen you guys work first hand prior to contacting and it is gorgeous! I love my screened porch. It’s nice and it was what I expected for the most part. I would definitely recommend because you provide quality end result.
PWHI work is excellent. The crew was friendly and had a high standard of work. We are already planning our next project for them.
They did not come back for two months later to check around to see how the deck was holding up. It’s been three months and some of the stuff is already warping because they tightened it too much. They need to do follow-up to see and check on the work afterwards.
I was given a $300 check for repair to the ruined lawn, but only after I pursued the issue and sent photos showing the damage. The check finally came but not until I called to ask why it did not arrive as promised. I did not appreciate the repeated requests for a review by phone, email and mail. I especially did not like being called at home at 8 in the evening. Prince William has a terrific product but they dropped the ball at the very end. I would definitely recommend them, but it's only fair that I tell the truth.
We changed our design wishes multiple times and PW always understood and were eager to build our vision. They worked with us and went out of their way multiple times to meet our requests. The workmanship was tremendous and the end product is better than we ever imagined.
I have already gave PWHI info to a few of my friends!
Overall, my experience with PWHI was satisfactory. However, I do have some concerns.
We had to deal with HOA issues. PWH help navigate the turbulent waters. Smooth sailing
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Prince William Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys