PWHI engaged with us throughout the entire promise. We were never left wondering how our project was progressing. We considered about a dozen contractors and PWHI was the best all around, considering price, materials, timeline, and customer service.
Exceeded my expectations.
They worked very timely and able to begin work early. The project was finished very quickly and efficiently. It was just a great job.
Make sure at the initial meeting you understand what you are getting. That was the only problem - is that we were getting something different other than what we are getting. Please have them define horizontal versus vertical. It was very confusing. Their idea of horizontal or vertical had nothing to do with what the posts are going to be imbedded in. We thought it was going to be the tracks because we were told by Cash, that anything horizontal would be tracked. Anything vertical would be wood. We thought everything would be tracked - so I wouldn't have to have everything stained. I am not trying to be nasty, but I don't want to have to paint the stain for the next 20 years of my life. We thought what was holding the metal posts going vertically would be mounted into the tracks. We had no idea about what wrapped meant. We would like to have the choice to decline or accept it. On the other hand, we are so pleased with the work they did. Everybody that came here couldn't have been more nicer or accommodating. My son was very impressed. We paid a lot of money for this and it wasn't quite what I expected.
The experience was very pleasant everyone that I came in contact with was professional and all performed above and beyond what I expected. I am very happy with the work I had done.
Overall, the quality of work was good. One of the lights on the steps is already coming loose and there were dozens of cigarette butts in my yard...not good. Finally, the cost was extreme.
They were very quick, accurate, and thorough with the construction of everything.
We are very happy with how the screened porch turned out and with the quality of the workmanship. We received very good support from the customer service team. There were some glitches, including a design flaw, that delayed the project start and added significantly to our cost. Also, the project manager did not communicate with us regularly throughout the project. Overall, however, we are very pleased with the final product.
PWHI did an outstanding job for us replacing and expanding our deck. They were very professional, and the crew did an excellent job They explained the process and communicated well throughout. Their team on-site was efficient and friendly, and they coordinated the permitting and County inspections very well. A great experience and we highly recommended them.
The crew who worked on the project were all very friendly and professional.
Prince William Home Improvement is excellent.
PWHI did an exceptional job on our screened porch/ deck. They exceeded my expectations on the quality and craftsmanship. I would highly recommend this company to anyone!
Initial planning was somewhat less than expected but once the project materials were delivered it took off from there and the progress of building the new deck and finishing up with several quality control visits was excellent. We are pleased with the final product.
Chase the salesman was knowledgeable and prepared. Stephanie followed up and after completion was courteous.
They have awesome customer service.
Because they’re too pushy with their sales pitch.
I recommended Wanda Gardner that lived in the Villas also. She came to see my deck but I did not get the $150.00. That is why I gave it 3 stars. I may have someone else that is interested, but she is not sure because I did not get the reward.
PWHI was fantastic to work with. To be honest, the "sales pitch" comes off a bit "showy" but once we started working with them it was a well oiled machine. We were kept informed through the whole process and were always available to answer questions or concerns. Excellent crew got the job done!
They did an outstanding job.
I am very impressed with the quality of work and professionalism. The product outcome was remarkable.
I had to call them too many times to correct some issues.
Pleasant, knowledgeable workers.
PWHI was professional and efficient and provided a quality service in completing our deck. Everyone from the design team, to customer service, the labor delivery and contractor crew were outstanding from beginning to end!
The process of getting the job planned and scheduled was easy. The finished work was great.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Prince William Home Improvement as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys