Areas Of Satisfaction - We had a pretty complicated project, as we had multiple elevation changes to deal with. I thought that PE did a great job on the design process. The design and execution of the multiple retaining walls necessary to handle the elevation changes was terrific. It flows beautifully, is extremely functional and creates a luxury backyard atmosphere that we will enjoy for years to come!
Recognized Excellence - I felt that Dale, Chris and Jake all did a great job getting a beautiful pool built for my family. The office staff were very helpful and so nice to work with as well!
Additional Comments - Many thanks to the whole team at PE! It was a pretty intense project because of the terrain that PE had to deal with. The weather was also not our friend, as the rain was a real pain, causing multiple delays. But the team at PE hung in there and worked to finish the job in the right way. The execution is great and the look is all we had hoped for.
I was happy, but we would have been even happier with them if we wouldn't have been in competition with other people who were trying to get their pools done also. It would be better to build your pool when no one else is building pools. It just seemed like they were building a lot of pools at one time, so there would be about 3 weeks when nothing was happening. That is a long time when it takes 4 months to build a pool.
Areas Of Satisfaction - I was most satisfied because I felt like they did their best to keep us informed about what was happening, and when. They were responsive if there were any changes.
Recognized Excellence - I would like to recognize Jeremy for his exceptional service. He did a great job. Considering that he was the sales guy, he really knew what he was doing, was very knowledgeable, and was really well informed.
Areas Of Satisfaction - Quality and experience of the crews, timely completion and overall appearance of the pool at completion.
Recognized Excellence - Jeremy and Jake were excellent and always got the job done!
Areas Of Satisfaction - I was most satisfied with the craftsmanship of the pool. It looks really good and well built. And they kept the backyard very clean.
Recognized Excellence - I would like to recognize Jake and Jeremy. They did it relatively quickly and they do a good job.
Areas Of Satisfaction - The design and the transformation from design to reality
Recognized Excellence - Dale was amazing from the first meeting through completion
Areas Of Satisfaction - I appreciated that Pool Environments had my interests in mind throughout the process always offering up suggestions and recommendations even if it meant less work/revenue to them. When there was a mistake made, they owned up to it and fixed if without any cost implications to me.
Areas For Improvement - na
Recognized Excellence - Jake did a nice job and was always prompt.
Additional Comments - I have recommended Pool Environments to several of my friends already.
It is not often that someone would call the construction process "delightful", but from design, execution, punch list, instruction day, and a few small tweaks, this has been a delightful process. We are grateful to have partnered with Pool Environments.
Areas Of Satisfaction - The implementation of the design was spot on.
Areas For Improvement - I can't think of any.
Recognized Excellence - Jake was responsive and helpful through the entire process. I am a big fan of his.
We have used Pool Environments on 2 different properties for pool remodels. We have been very happy with the work both times. As with any larger project there are always some issues, but Pool Environments always worked with us to quickly resolve problems.
Staff - Debi was awesome! She kept us informed and always responded to emails/phone calls very quickly.
Areas Of Satisfaction - Overall qualityCreative designWillingness to work through issues with us, we had several leaks that were pre-existing (not caused by the remodel effort) but PE went above and beyond to help us find/fix these problems
Recognized Excellence - Mike Murphy and Debi (scheduling desk).
Additional Comments - We would use Pool Environments again (for a 3rd time!) and we highly recommend them.
Areas Of Satisfaction - All Subs did a great job.
Recognized Excellence - Mike Sparks, Neil Murphy
Areas Of Satisfaction - I was most satisfied with the timeliness.
Areas Of Satisfaction - I was most satisfied with their overall professionalism from design through completion.
Recognized Excellence - I would like to recognize Dale Sprigg.
I could not be happier with my pool design, build quality and finish. I can highly recommend Pool Environments to anyone considering a high quality/well designed swimming pool.
Areas Of Satisfaction - Personnel and build quality
Recognized Excellence - Jeremy and Jake...
Sales - Absolutely.
Likely To Recommend - Absolutely.
Staff - Absolutely.
Recognized Excellence - I would like to recognize Mike Murphy for his exceptional service. The lady in the office was excellent too!
Areas Of Satisfaction - I was most satisfied with the design, quality, and choice of materials.
Recognized Excellence - I would like to recognize Mike Murphy and his staff that works real closely with him. They are all really good guys.
Additional Comments - They did a good job.
Areas Of Satisfaction - Design and overall end product. Randy / PE did a great job combining our vision with their own creative design. The end result was exactly what we were looking for.
Areas Of Satisfaction - I was satisfied with how the staff was courteous. I'm also satisfied with the appearance of my pool.
Areas For Improvement - You didn't fall short of my expectations.
Recognized Excellence - Your customer service representative was nice over the phone.
Areas Of Satisfaction - Materials and workmanship
Pool Environments is the best. This was my first time "building" a pool and had heard horror stories from friends who had done it. I looked at three companies when deciding who to go with... And while Pool Environments was a bit more expensive than the others their level of professionalism and preparedness was unmatched.The process was incredibly easy. They held our hand through the whole process and took care of every detail. Their scheduling department kept us up to date on each step and were very easy to work with. They also referred our landscaper and pool maintenance team to us.We ADORE our pool and the entire Pool Environments staff. Thank you!!
Areas Of Satisfaction - High quality, creative and professional.
Additional Comments - The entire team functioned well and we received weekly posts on progress or any issues so that we had no surprises along the way.
Pool Environments provides quality work, very confident, and friendly organization.
Areas Of Satisfaction - I was most satisfied with the design, company organization, and the people.
Recognized Excellence - Jake, Jeremy, and Chris were great. Everyone we dealt with at Pool Environments provided exceptional service.
Areas Of Satisfaction - Design, Quality, Expertise
Recognized Excellence - Dale Sprigg did a great job! Stayed engaged throughout the process.
Areas Of Satisfaction - Everything in general was a fabulous experience.
Areas For Improvement - None at all.
Recognized Excellence - Dale Sprigg designed a pool that fit in well with our natural environment, and he was always available to answer my questions, or to send me in the right direction to get my answers.
The finished product was to our high standards. The project took longer than promised, but the owner, Chris, got involved when he learned of this, and turned it around.
We had an absolutely wonderful building experience with Pool Environments! Everyone we dealt with was fantastic!
Areas Of Satisfaction - Asthetics, quality, and service we best I've ever seen. The process was smooth and everything turned out better than we could have expected!
Areas For Improvement - None
Recognized Excellence - Jermey and Jake. Both men were courteous, professional and on top of everything!
The end result is phenomenal. The pool, pool decking, refurbished patio, and outdoor BBQ area are beautiful and provide an integrated look. The tile and stone work is fabulous.
Areas Of Satisfaction - The overall quality of materials and workmanship was excellent and exceeded my expectations.
Recognized Excellence - Jessica was great; her voice projected a smile on her face. She always listened to what I had to say and followed through.Randy presented a wonderful plan and was very amenable to all the changes and modifications I wanted. He was very engaged at the designing phase and great with selection of stonework and tile.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pool Environments as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys