The on site pinnacle Team were on time, courteous and professional. The work was completed on time and the results are amazing. The Sales Rep, Lee Watson did a wonderful job in explaining the process.

Quality Of Materials

Quality Of Materials - We are very happy with the materials. This is our third project with Pinnacle.

Areas Of Satisfaction

Areas Of Satisfaction - All of the 3 projects exceeded our expectations

Additional Comments

Additional Comments - If we have another coating project, Pinnacle is the First To Call

I’m not one that recommends unless asked, if asked I would recommend.

The two installers did a wonderful job cleaning and preparing our concrete slab for the new deck coatings and finished the project in one day.

Recognized Excellence

Recognized Excellence - Our salesman, James McDonald, and the two installers were all very professional and easy to work with. I would recommend them all anytime.

Great customer service. Chelsea and Lee were exceptional! Lee returned to aide me in making my color selection.

Recognized Excellence

Recognized Excellence - Lee exceptional! Chelsea communicated every step of the way.

Areas Of Satisfaction

Areas Of Satisfaction - Transparent with scheduling expectation.

They provided excellent services from planning to completion, and I had no problems.

Clean

Clean - They left the job site immaculate.

Recognized Excellence

Recognized Excellence - I would like to recognize James McDonald and his entire team.

Additional Comments

Additional Comments - I should have done it 5 years ago.

They provided excellent services from planning to completion, and I had no problems.

Areas Of Satisfaction

Areas Of Satisfaction - The quality of the new floor is outstanding.

I am very satisfied with the product.

Recognized Excellence

Recognized Excellence - I would like to recognize my salesman, Lee Watson. He was good. I would also like to recognize the lady who did the scheduling.

Areas Of Satisfaction

Areas Of Satisfaction - Pinnacle Concrete Coatings exceeded my expectations with the look of the product. It has made a big difference on my porch.

Recognized Excellence

Recognized Excellence - Initial install team great as was project manager and sales

At this point, there are areas of concerns that we have addressed. Thicker areas of top coat that do not match the surrounding porch. At the top of the steps, entrance to our home, there are several issues that look like someone stepped on the wet surface. These look like dry spots. I have reached out about these concerns and a service was started for us but have not heard back. Not happy about the job right now. Hopefully upon service completion we hope to say we are satisfied.

Installation was done effectively and efficiently.

Clean

Clean - Cleaned as they went along and did final clean up

The team of workers were very attentive to neatness and knowledge of the job was great.

Additional Comments

Additional Comments - We are very happy with the finished look!

They were easy to work with, very responsive to my phone calls, and the representative was here the next day conducting business.

Professional & Organized

Professional & Organized - They told me what they were doing step by step, when they would take a break, and when they would return. It was a smooth process.

Areas For Improvement

Areas For Improvement - No areas fell short of my expectations.

Everything fantastic

Staff did a great job of explaining everything about the job.

Clean

Clean - Work crew did a great job of cleaning the work site.

Professional & Organized

Professional & Organized - Outstanding.

Schedule

Schedule - Done on time.

I’m extremely happy with my garage floor!!!

Communication

Communication - Every time I called I always got my questions answered.

Schedule

Schedule - They showed up on time.

I was extremely impressed with the work
Ethic of the workers. They worked hard, stayed focused, and provided necessary updates as needed. The final completion of my garage floor demonstrates quality work.

Areas Of Satisfaction

Areas Of Satisfaction - The explanation of the steps involved to complete the process. As well as the encouragement to view steps/process at anytime.

Areas Of Satisfaction

Areas Of Satisfaction - Every place they worked met and/or exceeded my expectations.

Great communication and job done as contracted.

The process was simple gave me exactly what I wanted the workers worked hard and was very very knowledgeable about what they do was kind courteous and really care if I was happy with the job that was done answered all my questions satisfactory I would recommend this completely I'm very very happy😁

Additional Comments

Additional Comments - This is the second install we have done with Pinnacle. In both cases the sales people and installation crew were excellent. The quality and appearance of the product is also very good.

Like outcome of job but not scheduling service.

Ask the salesman not to do pretend phone calls when asked for a discount. It was too obvious and therefore took some of the professionallity away. He was very informative, timely and friendly.

Additional Comments

Additional Comments - It was a pleasure dealing with everyone involved.

Very clean and professional.

Areas Of Satisfaction

Areas Of Satisfaction - Communication. Installation crew was great.

Excellent workmanship and communication

Recognized Excellence

Recognized Excellence - The two gentlemen that installed our coating were very professional and informative. They explained each step in the process and the workmanship was exceptional. I have and will refer your services!

Pinnacle did a great job on our new front and back covered porches and garage flooring — it is absolutely beautiful. We chose the Mount Everest color pattern which complements our exterior gray stone masonry, white siding, and black shutters. We can’t say enough to compliment the crew who did the work. They were professional, good natured, and worked well as a team. We appreciated their attention to detail. We highly recommend Pinnacle to anyone looking to protect their concrete flooring.

Love how the floors turned out!

Areas Of Satisfaction

Areas Of Satisfaction - The installation was done with precision - appreciate the work they did.

We were delighted with the fantastic job Pinnacle did on our garage floor!! Looks absolutely amazing!

My experience was very good, the crew was on time, and they completed the work as promised.

Additional Comments

Additional Comments - We love the results of the coating

Additional Comments

Additional Comments - The job looks fantastic, love the coating on our porch and sidewalk. Thank you!!

The end result is beautiful and the crew was fantastic.

Professional & Organized

Professional & Organized - And very friendly which is important to me.

Yess. Will tell my neighbors about u,,

The guys were very professional and friendly. Did a great job looks good and we love it. Would highly recommend them anytime.

Quality of work

Additional Comments

Additional Comments - Pinnacle Concrete Coatings has it down. The results of my garage floor has people ranting and raving about how good it looks.

We will recommend Pinnacle to friends and family. They offer a great product, as well as professional and courteous service. They exceeded our expectations.

Quality Of Workmanship

Quality Of Workmanship - Devin and his crew were very professional and did a great job with the installation.

Areas Of Satisfaction

Areas Of Satisfaction - The whole process exceeded our expectations, from start to finish.

Additional Comments

Additional Comments - We are very pleased with the finished product and the warranty that you offer. It was a great experience and we will recommend you to others. The thank you card that we received from Lee was a nice touch.

Communication was very thorough.. staff was on time, courteous and very dedicated to detail.

Recognized Excellence

Recognized Excellence - Devin & Steven were outstanding

Areas Of Satisfaction

Areas Of Satisfaction - Communication was spot on

Their high quality and meticulous workmanship

If you are on the fence about coating your floors, don’t hesitate. Pinnacle concrete has exceeded our expectations. Our garage looks amazing! Customer service was excellent!

Communication

Communication - Excellent communication!!

Recognized Excellence

Recognized Excellence - I wish I could recognize everyone by name for the excellent job they did, but it was a very large crew. I would like to commend Chelsea for her communication during the entire process.

Additional Comments

Additional Comments - You are the best company ever! I wish all companies would conduct business like you do. You are so reliable and your communication is top notch. We love our garage floor and porch floors. Thank you!

Due to a unsatisfied worker that came to our house to do the first installment, and the back-and-forth with the scheduling department was a headache. Overall, we are pleased with the outcome of the garage floor and will move forward with Pinnacle in a positive direction.

Recognized Excellence

Recognized Excellence - James the sales rep and the 2 men that did the job were amazing. The office staff was courteous, friendly and helpful

Additional Comments

Additional Comments - i will recommend your company to anyone I know...

After many unavoidable weather delays, my floors were professionally installed and look great!

Areas Of Satisfaction

Areas Of Satisfaction - The beauty of the finished product.

Additional Comments

Additional Comments - It was a great experience from start to finish.

The transformation of our garage floor was awesome. It looks so clean and finished.

Recognized Excellence

Recognized Excellence - I would like to recognize my salesman, James. Also, the guys who did the work were great. The ones who took care of all the flooring were very good.

Areas For Improvement

Areas For Improvement - Pinnacle Concrete Coatings did not fall short of my expectations. They went above and beyond.

Areas Of Satisfaction

Areas Of Satisfaction - Workers were great and did a good job. Very knowledgeable about product and how to take care of it.

Professional business with employees who pay attention to the details

Quality Of Materials

Quality Of Materials - Finished project exceeded our expectations

I had a good experience from start to finish. They came out and surveyed the work to be done when I wasn't there, and it was easy to communicate what I wanted. They were accommodating, and it was a good experience all around.

Recognized Excellence

Recognized Excellence - I worked with both James and Chelsea as contacts for Pinnacle Concrete Coatings. James talked me through the process, and Chelsea gave us a lot of information and was very accommodating because I was in Florida while the project was being completed. She kept me updated.

I like the product and how it makes my garage look so “finished.”

Clean

Clean - Everything was picked up and cleaned from the area.