Generally speaking, all of the people who contacted me was exceptionally polite and did an excellent job.
The guys who did the full estimate were very good.
Yes I would recommend your company, very pleased with Service & Job performed
Our porch floor experience was pleasant from the first sales contact through the installation. Installation was clean, quick and organized. We've received many compliments on the finished porch.
They know there product very well, and explained the process and material used very well They did A very good job, and our clients are very happy with the new porch floors
The coating is out standing and does add curb appeal
the gentlemen that installed our garage floor were very respectful of our property they did an outstanding job they cleaned up after themselves and not for the floor being done you would not know they were there we are very happy.
My recommendation would be much stronger but the communication was frustratingly bad, I was often told “someone would call me right back” and not hear from them for a week. The scheduling was 3 months out after signing my contract but actually kept getting pushed back to 6 months, even though I was told they just hired enough personnel to train and use 2 new crews. I missed 3 days of work on missed appointments. I kept getting apologies and even acknowledgement that a return phone call is not asking too much. The Product is great and my garage looks Outstanding, the young crew that came out were very friendly and knowledgeable and truly cared to do a great installation. I do recommend uniforms, (eliminates saggy pants hanging down too low) but I would probably make a few phone calls for future work.
The work was beautiful, but it took 7 months instead of the promised 90 days.
The did great work. It came out beautifully. They have a 100% satisfaction rate. They came back to do my garage floor. They were very professional. In the areas that they were able to do, it was beautiful. They did a great job.
Very happy I had this project done
Good job, friendly.
Very good work. Took more time to get on schedule than we expected.
We are so pleased! Everything was clean and we just love it!
crew was on time and completed job, left area neat and clean. answered questions my husband had
The provided great service! I am very happy with the job!
The product is attractive for covering concrete. We had a very difficult time getting scheduled for the work we contracted.
Took 6 months to get job done but was worth the wait
I would warn people that it will likely be later than they say but the product is great.
The product looks beautiful and we are very happy with how great it makes our home look.
Excellent job and product but length of time from signing contract to actual work was too long.
The people who were here were Very professional and knowledgeable about what they were doing.
Things were done professionally in a timely fashion. they were professional, neat, clean, and the product is excellent.
I was promised a date that they would be here and that didn't happen. They then told me they would come two weeks later, and that never happened either. I would rather them be upfront to me about how long it would take. I didn't understand the whole process with that. When I purchased the product it was in Spring. When it was hot and dry in July they didn't want to do the work. Then in September it was too wet for them to do the job. I am satisfied with the work, but it was very frustrating.
Fabulous service and looks incredible
the job was done in the time frame and done very well. great job
It took a while because they were so far backed up, but overall everything was great.
I am likely to recommend Pinnacle Concrete Coatings to a friend because their work is outstanding!
It took awhile for them to come out and do my yard however I am very satisfied for the work they did do.
They were efficient and very nice to deal with.
Pinnacle Concrete Coatings sent enough men to complete the 11 hour job. I am very satisfied with the job and they will hopefully return to evaluate one small area and address the issue.
Neighbors have expressed an interest in the coatings
I love my porch, it is beautiful!
The guys who worked on our porch were knowledgeable and polite felt very pleased with their workmanship
I am still waiting for someone to call me about a repair.
I've got gray was splashed over my porch and railing other than that everything is good.
Pinnacle does an excellent job and is very thorough. I would definitely recommend them to anyone considering their garage coated.
People have really admired the porch and garage I had done with Pinnacle Concrete Coatings.
Everything, from sales to the installation, was done according to expectation. They did a great job.
Love my garage and porch floors!
We had three areas coated by two crews and are so pleased with the result I am never tired of showing their work to all.
Loved the experience. Installers accomplished job in specified time. Came to correct an imperfection next day.
when they showed, they worked hard and did a great job
The sales presentation was through and knowledgeable. The crew arrived on time, ready to work. They were respectful of our surrounding property (plants,driveway etc.) They clearly understood what needed to be done and appeared to work well as a team. Dylen and Clay were careful to clean-up when the job was complete and notified us before they left the sight.
Absolutely awesome job by ALL involved from start to finish !!!
It was my second time I have used them. I was very satisfied.
They did a great job. We are very satisfied with the way it looks and the way they did it.
Excellent product and service.
I have shared my pictures on facebook and a few of my friends are interested in having this done.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Pinnacle Concrete Coatings as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys