I feel that the final product was good but the backlog was extremely long to the point we almost forgot about it. The job itself was only one day but it went into the night time and the workers had very little lighting to see the final product. It turns out they had to come back weeks later for a lot of touch up.

They completed the job in the allotted time and communication regarding scheduling was frequent and accurate. The crew was extremely neat.

Jon came out beautiful with little stress.

Professional and helpful

Team arrived on time, worked hard and completed the work quickly despite finding that extra grinding was required to access the bare concrete. The finished job looks fantastic.

I can appreciate a company that not only tell you what they can do but one that does exceedingly more. That's Pinnacle.

Communication

Communication - The team was very knowledgeable about their work and was more than willing to answer any questions that I had.

Professional & Organized

Professional & Organized - From office staff, to designer, to project installers, everything was done in a timely manner and and very efficiently.

Everyone loves my garage. I’m showing it off and telling them about this great company.

Pinnacle worked with me for the timing of work and the ability to do it in two parts.

Additional Comments

Additional Comments - This is my second project with Pinnacle. Smaller than the first - but just as great. Couldn’t be happier with the sales people and installers. All so nice and professional Everyone who sees it the work comments on how nice it looks. Highly recommend you to all.

I have already recommended Pinnacle to others

They are fantastic and performed an outstanding job; I award them the best possible score on each question.

Very happy so far with our garage we recently gave your contact to our neighbor that stopped by to see our garage they live on Emerson here and I see that they also are having it done yesterday thank you again I will keep passing your information along

Very well done!

Additional Comments

Additional Comments - We are very happy with the job done. Our new office floor looks fantastic! Thank you

Recognized Excellence

Recognized Excellence - The technicians who installed the coating on our garage floor did an excellent job.

It is unbelievable how everything went from start to finish. I am really excited about the work they did for us. The people were polite, neat and clean. The garage was fairly new, and I had white metal walls, and I wanted it to be clean, and they told me that they have a vacuum on their grinder, and that they would wipe the dust anyway. Everybody that works for them, every last one of them is kind, courteous and that is particularly hard to find.

I thought they were excellent.

I will definitely recommend Pinnacle Concrete Coatings to a friend, in fact, I have already had two friends over to see the work and they were very impressed. I gave each of my friends a business card. Word of mouth is the best advertisement. I will continue doing so. Thank you for a beautiful job done. **********

Quality Of Workmanship

Quality Of Workmanship - All 3 of the technicians knew exactly how the process worked and they worked well together. It was obvious that they were professional at what they were doing and took pride in the work they did.

Schedule

Schedule - The office communicated with me to set up a date and time and the technicians arrived on time. What more can I ask for?

Areas For Improvement

Areas For Improvement - I thought they were great! A friend had referred me to Pinnacle Concrete Coatings, LLC, she told me how satisfied she was with her work from start to finish. After seeing her project and upon her recommendation, I decided to go with it and I have to say that I couldn’t agree more. Thank you for the beautiful work you did.

Recognized Excellence

Recognized Excellence - The construction crew was very good I thought everyone I interacted with at Pinnacle was very helpful

Areas Of Satisfaction

Areas Of Satisfaction - The explanation provided by Leewas very helpful and important in us deciding Togo with Pinnacle

Additional Comments

Additional Comments - I have recommended to pinnacle to several neighbors

It is a beautiful floor. They did it all in one day, cleaned up and worked hard.

Recognized Excellence

Recognized Excellence - I would like to recognize Will. He was the foreman on the job.

Communication

Communication - Everything that was promised in the sale was followed during the installation. The team in site kept me informed during the day.

Areas Of Satisfaction

Areas Of Satisfaction - Have gotten manny compliments on the work !

The crew did great job— on time , polite, professional , and helpful. No drama

They were good!

Fine job polite.

Recognized Excellence

Recognized Excellence - I would want to thank the team leader, Will, for his outstanding work. I appreciated that he gave me instructions on what needed to be done in advance and then saw to it that it was completed; I knew exactly what they would do at all times. He also gave me advice on how to take care of it, such as not to clean with bleach.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations. I was very impressed, and all neighbors passing through gave them an A+ to the completed project.

Areas For Improvement

Areas For Improvement - We are thoroughly pleased with the results and will recommend your company to others.

Additional Comments

Additional Comments - Job was done in a timely manner.

Excellent job, excellent service

Additional Comments

Additional Comments - In the future I would like to have the garage done.

They do great work. I have already recommended to several of my neighbors.

Areas Of Satisfaction

Areas Of Satisfaction - I had high expectations. I've gotten work done by them before, and they certainly met my high expectations from the stellar work that was done before.

Additional Comments

Additional Comments - They are very easy to deal with, very professional, and they have a great product.

Pinnacle Concrete Coatings is very professional, and I would recommend them to anyone.

Communication

Communication - Pinnacle Concrete Coatings communicated with me very effectively.

Areas Of Satisfaction

Areas Of Satisfaction - During the entire project, from start to finish, Pinnacle Concrete Coatings exceeded all expectations.

Additional Comments

Additional Comments - Pinnacle Concrete Coatings is a pleasure to work with.

I have issues with the installation and have not heard back from the company to schedule the repairs.

The finished product looks great.

Very professional sales and installation staff !

The finish on the floor wasn't consistent; it was shiny in some places and not in others.

Additional Comments

Additional Comments - Top Notch Quality and Always a Pleasure to Work With!

Recognized Excellence

Recognized Excellence - Shane and his team as well as Josh were professional and well informed on the material

This is our second time using Pinnacle. We are highly satisfied with their quality work and customer service. If you ever want to do an epoxy floor, there is no company who does it better. They are the best!

Additional Comments

Additional Comments - I have used your company twice and both times it was an excellent experience and I highly recommend your company.

Have already shown work done to several neighbors to deside

Their experience was not what it should be. I had to call them to address things that should not have happened. They did put things right.

Areas Of Satisfaction

Areas Of Satisfaction - The looks of the project met and exceeded my expectations.

I had already recommended Pinnacle before I had Pennacle do my job. My sister had had her's done and from that I had recommended Pennacle to two of my friends which did get Pennacle to do there job. So on from that I did the same. We are very happy and have no problem recommending Pennacle to anyone else! Thank you!

Recognized Excellence

Recognized Excellence - All the crew did a great job! All very polite and friendly!

They are efficient and meticulous in their work.

Recognized Excellence

Recognized Excellence - I would like to recognize Will and his team for their exceptional service.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all our expectations.

Additional Comments

Additional Comments - They were great.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations in accountability and reliability.

Additional Comments

Additional Comments - They are easy to work with.

Recognized Excellence

Recognized Excellence - I don't remember any names, but the two guys were great.

Areas Of Satisfaction

Areas Of Satisfaction - Pinnacle Concrete Coatings exceeded my expectations in terms of communication. They let me know when they were leaving and when they would come back. They also put up a caution tape so no one could drive up my driveway, which impressed me.

Recognized Excellence

Recognized Excellence - I did not get their names, but the installers valued their jobs and it showed.

Additional Comments

Additional Comments - I would strongly recommend them. I saw their ad on TV and I get their fliers in the mail. They did what they advertised they would do.

It took five (5) visits to finish my project, due to too much moisture in my concrete, crew had COVID, still too much moisture, and bad weather coming in. It was well worth the wait as the finished product lives up to our expectations and looks spectacular!

Additional Comments

Additional Comments - We are very pleased with the work Pinnacle did for us. They were very professional. They cleaned up the worksite very well. I would highly recommend them.

Very happy with final product! Pinnacle was recommended to me, I will recommend to others!

Prompt, and professional people. I recommended to 3 people and my so's job is already done. He is very pleased also.

Additional Comments

Additional Comments - I referred 3 people My son already got his job done and loves it

Nice work but took a long time to complete the job. Waited until the last day of contact to schedule.

Recognized Excellence

Recognized Excellence - Gavin and Paulino did a great job

Additional Comments

Additional Comments - Like the product and looks great. Wish we could have had our side entrance done also.

Very pleased with the results!!

I believe Pinnacle Concrete Coatings did an excellent job, and everything looks lovely.

Recognized Excellence

Recognized Excellence - Threre were two different crews that worked at my house. Both crews were very professional, polite, and a joy to work with. Shane was the crew leader for the larger job. He did an excellent job and was very professional. He was here the first day, and it was great. All of them were great.

Areas Of Satisfaction

Areas Of Satisfaction - Pinnacle Concrete Coatings LLC met or exceeded my expectations in everything they did.

Additional Comments

Additional Comments - Pinnacle Concrete Coatings is a great company, and I would highly recommend them to anyone who needs their services. All the way from the project manager to the office staff to the crew, they were all very professional, kind, and did a wonderful job.