Professional business with employees who pay attention to the details

I had a good experience from start to finish. They came out and surveyed the work to be done when I wasn't there, and it was easy to communicate what I wanted. They were accommodating, and it was a good experience all around.

Recognized Excellence

Recognized Excellence - I worked with both James and Chelsea as contacts for Pinnacle Concrete Coatings. James talked me through the process, and Chelsea gave us a lot of information and was very accommodating because I was in Florida while the project was being completed. She kept me updated.

I like the product and how it makes my garage look so “finished.”

Clean

Clean - Everything was picked up and cleaned from the area.

The scheduling process is not customer friendly

They showed up on time, were friendly and professional. I highly recommend Pinnacle Concrete Coatings.

I feel very confident in recommending this company to anyone. The quality of the workmanship and product exceeded my expectations.

Quality Of Materials

Quality Of Materials - It’s so pretty that it’s almost too pretty to put a car in the garage now.

Additional Comments

Additional Comments - This wasn’t cheap to have done but worth every penny. We are so satisfied that we are going to be getting an estimate to have our patio done.

The work was done efficiently, and the results are spectacular!

Communication

Communication - Communication was excellent throughout the project.

Schedule

Schedule - They worked with us a lot to find a date and time that was most convenient.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations. From the salesperson to the workers who applied the coating, everyone was very professional!

The weather finally cooperated & we were able to have our patio done. The crew was very prompt & professional & cleaned the area when the job was completed. Lots of compliments.

Finished product looks great. I thought this was very expensive but watching them work and seeing the final results helped me to understand why.

Decided that you did not need to do final inspection before doing the floor which when the installers came they could not install and the cost went up $7600. Both parties were able to come to an agreement that we would agree to $2000 instead of the 7600. Very unhappy!!!

The team showed up on time and did an excellent job. They cleaned everything up really nicely when they departed.

Clean

Clean - Pinnacle Concrete Coatings LLC absolutely left the job site clean. I'm totally impressed.

Schedule

Schedule - Pinnacle Concrete Coatings LLC absolutely adhered to our agreed-upon schedule 100%. They were on time and finished the work in the time frame they said they would, which is awesome for contractors.

Additional Comments

Additional Comments - I recommended them to my neighbors, and were getting a lot of great comments from the community saying it looks fantastic. Pinnacle Concrete Coatings LLC did our porch and patio in the back, and it looks very beautiful instead of a boring concrete patio. It looks professionally done.

Most Definitely.

Recognized Excellence

Recognized Excellence - The installers were excellent with work ethic and communication with us.

Additional Comments

Additional Comments - Will highly recommend to anyone that needs the job done.

The finished product is beautiful!

Safe

Safe - They put up CAUTION tape to remind feet to stay off. I appreciated that!

Quality Of Materials

Quality Of Materials - The coating looks fabulous and we feel secure when walking on it. We know you stand behind your product and don't expect any issues to arise.

Areas Of Satisfaction

Areas Of Satisfaction - Lee Watson is terrific. Office staff is excellent. On site team was superb.

Additional Comments

Additional Comments - Tx for our beautiful porch coating!

The entire process was easy and professional!

Clean

Clean - They were very clean and professional.

Communication

Communication - Lee explained everything up front and Chelsea kept me informed along the way.

Quality Of Materials

Quality Of Materials - What a beautiful final product!

Quality Of Workmanship

Quality Of Workmanship - I was impressed with how meticulous they were.

Recognized Excellence

Recognized Excellence - Everyone really. From Lee and Chelsea to the installation crew, it was a great experience.

Very happy with the entire job.

Clean

Clean - Job site was left clean.

Communication

Communication - Communication was good.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded our expectations.

Good communication with customer.

Overall, the company was very professional, personable and high quality to my job. They seemed to really care of the outcome of my finish. They took their time. I had a high moisture and low day temperature which they took very seriously and actually came back two more times before actually doing the job so it would be perfect. The final product is very beautiful and I could not have asked for a more professional job.

Communication

Communication - Chelsea was very good at keeping me posted and up to date on the schedule and explained what they were doing and why.

Schedule

Schedule - They kept me informed relative to weather delays which we had no control.

Recognized Excellence

Recognized Excellence - I didn't get the name of the guy that actually kept coming back to do the job, but he was extremely polite and professional. He was very meticulous like he was doing his own garage floor.

Additional Comments

Additional Comments - Highly recommend to anyone that is looking for a quality coating

Professional & Organized

Professional & Organized - Setup, prep, application, completion, takedown, and communication with me was excellant.

Beautiful job. I have received a number of compliments.

Clean

Clean - Installers were extremely neat & checked to make sure I was satisfied.

Without a doubt.

Areas Of Satisfaction

Areas Of Satisfaction - Clean up after a very windy day. They worked hard to make sure the area was acceptable.

Additional Comments

Additional Comments - This was the second time using Pinnacle everything went as expected. Great job folks.

From the salesman to the installers to the office staff, everyone was so professional, helpful, respectful and just a pleasure to work with

Schedule

Schedule - Exceeded our expectations

Recognized Excellence

Recognized Excellence - Service was exceptional at every level

Areas Of Satisfaction

Areas Of Satisfaction - Lee in sales did such an exceptional presentation that we immediately signed the contract, even though another company had a similar product and lower price. We were so impressed by his thorough presentation and attention to detail in his evaluation of our project. Our installers were very capable, polite and accommodating and we were very impressed.

Recognized Excellence

Recognized Excellence - Installers were exceptionally clean and attentive to the quality of the service.

Everything went exactly as I was told it would go. Worker’s showed up on time. And performed quality work.

Areas Of Satisfaction

Areas Of Satisfaction - The whole experience was excellent

Everyone I worked with from start to finish was professional and personable.
The warranty guarantee is great.

Quality Of Materials

Quality Of Materials - Very satisfied with the materials. Pinnacle has a superior product over others out there.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the entire process. So happy we chose Pinnacle. Our 3 season room looks great now. No need to put carpet down.

Additional Comments

Additional Comments - I recommend Pinnacle Concrete Coatings to anyone looking to have their garage floor finished. The entire process from initial sales contact to completed product was fantastic. Great communication, on time and very professional. I could not be happier with the results.

Areas Of Satisfaction

Areas Of Satisfaction - Coating looks wonderful!

James was awesome so was Chelsea, she communicated with me often. Crew was very efficient and clean. Great experience, once again! We would deff refer the entire Pinnacle Team to others! Thank you for a job well done!

Price was reasonable. Lifetime warranty. Great product. Installers were very professional and did a great job, explaining everything as they went.

Pinnacle Concrete Coatings have worked with us through 3 different applications, remaining flexible and professional. We are very pleased with the appearance of our new coated floors.

Communication

Communication - Communication was good and they were willing to text me with updates which was quite helpful to me.

Schedule

Schedule - Our job was weather dependent and was done in the fall, winter and spring, so both Pinnacle and us needed to remain flexible.

Additional Comments

Additional Comments - I would recommend Pinnacle Concrete and I intend to use them for a 4th job at our new home.

Quality, warranty

Got exactly what we hoped for in the garage and patio. Looks amazing!

Areas Of Satisfaction

Areas Of Satisfaction - Final look of the garage and patio. Plus easy maintenance

Very professional staff, well organized, on time , great product

Clean

Clean - Very good process in performing the work and multiple steps in keeping site clean

Communication

Communication - Office staff well organized and informed us of scheduling and field technicians reviewed entire process in detail

Quality Of Materials

Quality Of Materials - Great product exceeding my expectations

Areas Of Satisfaction

Areas Of Satisfaction - Finish exceeded my expectations

Additional Comments

Additional Comments - When we began this project, we had concerns about the cost. Now, looking at how the flooring has enhanced the garage, and has definitely brought up the value of our home, we know it was well worth the expenditure. We would do it all again, and most importantly, we would have Pinnacle Concrete Coatings do the work! Thank you!

Great service, great product

Very professional, organized and skilled team.

Clean

Clean - Dust was minimized and all surfaces were cleaned before leaving.

Communication

Communication - Supervision and team were transparent.

Quality Of Materials

Quality Of Materials - Love the finished flooring appearance and texture.

Recognized Excellence

Recognized Excellence - The scheduler was amazing to work with. She listened to our needs and did a great job.

Areas Of Satisfaction

Areas Of Satisfaction - We love the quality of the work attention to detail materials, and the team was awesome.

Professional install. Impeccable service.

Areas Of Satisfaction

Areas Of Satisfaction - Very organized and efficient work process, everyone knew his role, housekeeping was very good, job was completed in a very timely manner considering the size and scope of the work.

Additional Comments

Additional Comments - Very satisfied over all, would definitely recommend to my family or friends.

They are a superior company that has worked for me in the past. The project turned out beautifully, and I'm very pleased.

Clean

Clean - They left the site absolutely clean.

Quality Of Materials

Quality Of Materials - I am very happy with the materials they used.

Areas Of Satisfaction

Areas Of Satisfaction - The whole job met my expectations.

Additional Comments

Additional Comments - I'm very pleased, and everyone loves the result.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded all of my expectations.

They did a great job.

Recognized Excellence

Recognized Excellence - The two guys that were here were very polite and did what they had to do. I am very happy.

Everyone I interacted with was a professional and courteous. I hated my floor until Pinnacle perfected it. Now my garage is beautiful and couldn’t be more happy.

Additional Comments

Additional Comments - Everyone was great to work with. Our shop and porch area look amazing. Can't wait to have you guys back to do our pool deck!

Additional Comments

Additional Comments - We've worked with other concrete finishing companies and there was a significant, positive difference working with Pinnacle Concrete Coatings! Highly recommend!

Recognized Excellence

Recognized Excellence - Everyone was great, I will be calling them for my front and back porch.

Areas Of Satisfaction

Areas Of Satisfaction - The garage looks great,I will recommend Pinnacle.

They were $1k higher than a similar company using polyaspartate

Areas Of Satisfaction

Areas Of Satisfaction - Guys doing the job were on time, courteous, communicated about what they were doing and left everything clean.

I had a great experience with Pinnacle from start to finish

Recognized Excellence

Recognized Excellence - Everyone I dealt with at Pinnacle was great. I highly recommend them.

The team that came was prompt and professional. They did an excellent job. They were excellent!

Recognized Excellence

Recognized Excellence - The team who came was exceptional.

Additional Comments

Additional Comments - I think the team did a really good job. The people they sent were very professional. I have no complaints.