Professional business with employees who pay attention to the details

I had a good experience from start to finish. They came out and surveyed the work to be done when I wasn't there, and it was easy to communicate what I wanted. They were accommodating, and it was a good experience all around.

Recognized Excellence

Recognized Excellence - I worked with both James and Chelsea as contacts for Pinnacle Concrete Coatings. James talked me through the process, and Chelsea gave us a lot of information and was very accommodating because I was in Florida while the project was being completed. She kept me updated.

I like the product and how it makes my garage look so “finished.”

Clean

Clean - Everything was picked up and cleaned from the area.

The scheduling process is not customer friendly

They showed up on time, were friendly and professional. I highly recommend Pinnacle Concrete Coatings.

I feel very confident in recommending this company to anyone. The quality of the workmanship and product exceeded my expectations.

Quality Of Materials

Quality Of Materials - It’s so pretty that it’s almost too pretty to put a car in the garage now.

Additional Comments

Additional Comments - This wasn’t cheap to have done but worth every penny. We are so satisfied that we are going to be getting an estimate to have our patio done.

The work was done efficiently, and the results are spectacular!

Communication

Communication - Communication was excellent throughout the project.

Schedule

Schedule - They worked with us a lot to find a date and time that was most convenient.

Areas Of Satisfaction

Areas Of Satisfaction - They exceeded my expectations. From the salesperson to the workers who applied the coating, everyone was very professional!

The weather finally cooperated & we were able to have our patio done. The crew was very prompt & professional & cleaned the area when the job was completed. Lots of compliments.

Finished product looks great. I thought this was very expensive but watching them work and seeing the final results helped me to understand why.

Decided that you did not need to do final inspection before doing the floor which when the installers came they could not install and the cost went up $7600. Both parties were able to come to an agreement that we would agree to $2000 instead of the 7600. Very unhappy!!!

The team showed up on time and did an excellent job. They cleaned everything up really nicely when they departed.

Clean

Clean - Pinnacle Concrete Coatings LLC absolutely left the job site clean. I'm totally impressed.

Schedule

Schedule - Pinnacle Concrete Coatings LLC absolutely adhered to our agreed-upon schedule 100%. They were on time and finished the work in the time frame they said they would, which is awesome for contractors.

Additional Comments

Additional Comments - I recommended them to my neighbors, and were getting a lot of great comments from the community saying it looks fantastic. Pinnacle Concrete Coatings LLC did our porch and patio in the back, and it looks very beautiful instead of a boring concrete patio. It looks professionally done.

Most Definitely.

Recognized Excellence

Recognized Excellence - The installers were excellent with work ethic and communication with us.

Additional Comments

Additional Comments - Will highly recommend to anyone that needs the job done.

The finished product is beautiful!

Safe

Safe - They put up CAUTION tape to remind feet to stay off. I appreciated that!

Quality Of Materials

Quality Of Materials - The coating looks fabulous and we feel secure when walking on it. We know you stand behind your product and don't expect any issues to arise.

Areas Of Satisfaction

Areas Of Satisfaction - Lee Watson is terrific. Office staff is excellent. On site team was superb.

Additional Comments

Additional Comments - Tx for our beautiful porch coating!

The entire process was easy and professional!

Clean

Clean - They were very clean and professional.

Communication

Communication - Lee explained everything up front and Chelsea kept me informed along the way.

Quality Of Materials

Quality Of Materials - What a beautiful final product!

Quality Of Workmanship

Quality Of Workmanship - I was impressed with how meticulous they were.

Recognized Excellence

Recognized Excellence - Everyone really. From Lee and Chelsea to the installation crew, it was a great experience.

Very happy with the entire job.

Clean

Clean - Job site was left clean.

Communication

Communication - Communication was good.

Areas Of Satisfaction

Areas Of Satisfaction - They met and exceeded our expectations.

Good communication with customer.

Overall, the company was very professional, personable and high quality to my job. They seemed to really care of the outcome of my finish. They took their time. I had a high moisture and low day temperature which they took very seriously and actually came back two more times before actually doing the job so it would be perfect. The final product is very beautiful and I could not have asked for a more professional job.

Communication

Communication - Chelsea was very good at keeping me posted and up to date on the schedule and explained what they were doing and why.

Schedule

Schedule - They kept me informed relative to weather delays which we had no control.

Recognized Excellence

Recognized Excellence - I didn't get the name of the guy that actually kept coming back to do the job, but he was extremely polite and professional. He was very meticulous like he was doing his own garage floor.

Additional Comments

Additional Comments - Highly recommend to anyone that is looking for a quality coating

Professional & Organized

Professional & Organized - Setup, prep, application, completion, takedown, and communication with me was excellant.

Beautiful job. I have received a number of compliments.

Clean

Clean - Installers were extremely neat & checked to make sure I was satisfied.

Without a doubt.

Areas Of Satisfaction

Areas Of Satisfaction - Clean up after a very windy day. They worked hard to make sure the area was acceptable.

Additional Comments

Additional Comments - This was the second time using Pinnacle everything went as expected. Great job folks.

From the salesman to the installers to the office staff, everyone was so professional, helpful, respectful and just a pleasure to work with

Schedule

Schedule - Exceeded our expectations

Recognized Excellence

Recognized Excellence - Service was exceptional at every level

Areas Of Satisfaction

Areas Of Satisfaction - Lee in sales did such an exceptional presentation that we immediately signed the contract, even though another company had a similar product and lower price. We were so impressed by his thorough presentation and attention to detail in his evaluation of our project. Our installers were very capable, polite and accommodating and we were very impressed.

Recognized Excellence

Recognized Excellence - Installers were exceptionally clean and attentive to the quality of the service.

Everything went exactly as I was told it would go. Worker’s showed up on time. And performed quality work.

Areas Of Satisfaction

Areas Of Satisfaction - The whole experience was excellent