I had 4 major repairs done and didn't have a problem with the new windows installation, or the new gutters and downspout installation, but the painting and siding installation were and continue to be a problem. To begin with I just wanted half the house painted, (the bottom half) the paint was mismatched and I had to pay to have the rest of the entire house painted, I thought that meant the rest of the house but they didn't and said that it didn't include the window frames plus one thin coat on the trim that dirt and discoloration can be seen through. The type siding installed requires that it be caulked, but this was missed in several areas and the bottom row is loose. The siding crew also drove a nail right through the wiring which shorted out two rooms and electrified the exterior metal to the point where the crew was getting shocked when they touched anything metal. To their credit, PGRS paid for the electrician to fix and rewire but not before they asked me to pay half because they had no way of knowing if the short already existed.
Outstanding experience. Would recommend to do your roof.
An overall fantastic experience! Could not recommend them more highly.
Customer Service was excellent and the price to value relationship was excellent.
I think it was an excellent job, done very nicely and very professionally. I was really satisfied with the whole experience.
I wouldn't use anyone else. I am a custom home builder, and he always does all of my work. I have been using him for a long time and I would not let anyone else do it.
I will use them again.
I was very satisfied with Jason's knowledge and the examination of my roof and what was needed.
PGRS: Professional Grade Roofing + Siding were professional, organized, and got the job done on time, correctly, and for a fair price. I have already recommended them to several others looking for a truly professional roofing company. We couldn't be happier with our new roof and the entire experience. 5 stars!
Overall it was good. I would definitely recommend them for another job and use them again.
Two thumbs up! Timely, Responsive, Professional, Detailed, Careful
Couldn't be happier, with the results of the project.
Their responsiveness to questions, was most satisfying.
I have no complaints.
I was just happy, the job was done properly.
The speed of the crew getting job done.
PGRS people were professional and very good at what they do. I was impressed at how the crew worked individually and as a group so seamlessly.
Courteous and knowledgeable.
The quality of the product. The Professionalism of everyone.
Great job at a great price!
Very quick & efficient installation.
A+ rating as far as I'm concerned! Jason Loyd was the Rep that came out and inspected our old roof and gave us the run down and options on a new one. He was great and knew his stuff! Installation was right on schedule and the job was completed by days end. Great job guys....highly recommend PGRS!
The whole process was great!
Ensure everything you get in writing is to your satisfaction.
PGRS was outstanding. The young man, the owner, was wonderful. I worked for Owen's Corning years ago and was just delighted to be able to get their product.
We appreciated the professionalism of PGRS! Jason made sure that schedules were followed, took time to explain procedures to us, and supervised the crew leading to an optimal job!
I was very pleased with the workmanship, the quality of the product, and the timeliness to get the job completed.
I'm happy customer. I would recommend them to others.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of PGRS: Professional Grade Roofing + Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys