Nu Look was probably the best home-improvement contractor I've ever dealt with. They participated in the initial evaluation, coordinating with an independent appraiser, effectively lowering the cost somewhat. Their team was awesome, doing an outstanding job of removing and replacing the roof shingles on our home. They were especially careful in protecting shrubbery and trees around the house. The final look of the new roof was perfect.

We chose Nu Look for our windows because they did such a great job when we needed a new roof. They did not disappoint us. We are very pleased!

They were very helpful with getting everything accomplished with the insurance company. They were thorough and double-checked things with the project. They were contentious to make sure we could get out of the house safely without debris falling down.

Overall I think everything went pretty well.

Nu Look originally quoted me for $25k to replace our roof. They had a 50% off labor sale that brought the roof down to $15k. At no point did they tell me they could replace the roof for less if we also bought solar panels - so I went with their competitor who was able to replace the roof AND add solar panels for about the same as Nu Look's original quote. I agree with another person's review - they're very sales-driven rather than customer driven. They only care about meeting quotas.

Very friendly, professional and responsive service. Took care of everything with insurance company. Quick and clean installation.

Very proactive in following up on schedule and timing.

All work was not performed

Overall and from end-to-end, especially with Robert Kitchings, we had a superlative customer experience. Generally customer service across all sectors has, sadly, declined, but our work with NuLook was exceptional.

Not at this time. Time will tell if we seek to actively discourage.

The service is excellent from start to finish.

Overall it was a good experience, however there was a communication issue.

The team was very hardworking. The customer service was very good. My questions were answered. Everything went according to schedule.

Everything about our experience with Nu Look Home Design was excellent from beginning to end. They are terrific pros when it comes to project management.

I would recommend NU Look to friends and neighbors because of the Excellent Job they did for me

Getting service work done was nearly impossible.

The Nu Look team did a great job and the work looks amazing. The attention to detail, cleanliness of the work and the great warranty would have me recommend them to friends and family. I do plan on using them again in the future.

Nu Look Home Design was good and timely. They did what they promised. I would recommend them.

Looks okay to me. I WOULD suggest that for gutters you be contacted for an estimate after the friend looked at my gutters first. (*Response to last question at the bottom.)

Didn’t appreciate the used car salesman like tactics to secure a customer. I’m in a rental, so I didn’t have the final decision who the home owner chose. Although the work was done quickly and seemed like it was done correctly, the start of the experience was not pleasant. Would not recommend based on that fact alone.

very timely and courteous

Andrew Cook was my agent, and he was excellent at describing the process of work that needed to be done.

Everyone I spoke with was extremely professional. The workers were here on time except for their truck breaking down one day, but they came out the next day. The work seems to be okay right now. The workers were very professional, showed up when they were supposed to, and were on time. The job was completed even faster than I had expected.

Based on conversations with friends, family, neighbors, and the HOA president, it was unanimously agreed that I got ripped off, paying way too much for a townhouse roof. Though I don't mind paying an extra premium for quality and a good warranty, the amount I was charged went beyond that in mine and others opinion. When combined with the sales pitch, installation, and financing, I cannot recommend this to another person unless money was no issue for them.

Extremely Pleased with everything from from signing the initial agreement to the completion of the roof.