Nu Look is reliable and communicates effectively about their projects. The crew was efficient and cleaned up after the project.
Undecided. Had to have much communications to get things settled with insurance company. Project Manager did not stand up to insurance company or give me ammunition to challenge Insurance company on rotten decking. I had to pay for it! Not happy
I really appreciated that Patrick was straight forward and knowledgeable. The entire process was smooth and fast. The roofers were courteous and cleaned up after themselves. Everyone we interacted with was kind and professional. So happy we went with Nu Look.
the only thing to me that was a problem was that it took a long time from the moment of sale until the crew showed up to do the work. maybe my fault, as I did not pin down a time, at time of sale, that they would start project. I told our salesman we would like to start ASAP as we had a roof leak. EVERYONE I spoke to from Nu Look very friendly, and once crew got here they busted their tails and got old roof removed, rotten plywood replaced, and new roof installed in a day. conditions not the best either because of snow a few days before and muddy slop all around my house. Install crew looked highly efficient and very dedicated, also pleasant to one another and me as they worked thru the day. roof looks great
Professional service all around from start to finish. Th representative was always in contact with me to ensure everything was still on track.
I thought that the installation and the team was outstanding at Nu Look Home Design.
Nu Look Home Design has fast service and they are good.
They did a fantastic job. I am very satisfied.
They did a great job!
I was not dissatisfied with them.
The roof tear off and new roof installation was very quick however the flue pipe was knocked off of the water heater. This went unnoticed until the next day when my daughter and I had severe headaches and felt nauseous. This was caused by carbon monoxide poisoning and could have been fatal. The flue was put back in place and emails were sent to Nu Look but I have yet to receive any response. This business practice is unacceptable and I am now forced to contact my attorney to discuss my options.
They were just really easy to deal with.
I had a question about the job and something I wanted them to complete, and then they did it in 48 hours. They took care of some flashing I wanted replaced. They did it.
They did not honor their contract as written.
If you look at all the surrounding advertising, they definitely make it easy. I think their help was instrumental. I wouldn't have had that level of service with another provider. They actually do make it easy.
The service from the sales person and the beginning, to the coordinator on the phone, to the crew manager was EXCELLENT!!!!
I started by speaking to Adam Mulvaney and I was impressed by his kindness and professionalize. From that point forward everyone we dealt with was amazing!
Amazing! I spoke to a lot of companies and Nu Look was fantastic. They asked thoughtful questions, reviewed expectations multiple times, and delivered on time exactly what they promised!
The salespeople were excellent. They listened to our questions regarding what we were looking for and provided suggestions. There was never any pressure during the sales process. Nu Look kept us apprised of where our order was during the process. The installation was done quickly and the workers left the job site clean.
I already referred my next door neighbor who had the team come look at his roof this last week.
THE TEAM OF WORKERS WORKED VERY VERY HARD AND DILIGENTLY
Was great working with Nu look
They were professional.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys