They did what they said they would do. The insurance company is not doing what they should.
We appreciated the professional installation, flexibility, and responsiveness to our needs.
Well organized team!
Great service all around...
Have already done so.
The team came on time and were professional. Commitments made were honored. The foreman for both the roof and gutter projects worked diligently and efficiently.
Adam Mulvaney was fantastic.
They did a great job all the way through.
Nu Look Home Design was top-notch throughout the roof project for my home. They were very professional and always took the time to answer my questions. Whether the account manager, project manager, project coordinator, or roof crew, they always exceeded my expectations. My new roof looks great, and I am very happy.
Adam Mulvaney was I think the single important reason we went with NLHD. He listens, is compassionate, knowledgeable, confident and more importantly is focused on ensuring he does it right by the customer, by promising exactly what he will deliver and goes about delivering it with the help of the NLHD team. That's a powerful way to remove any credibility gaps in a new relationship. We will refer Adam to our friends and family and will call him every time we need more! Ron Lyon, the Project Manager is a very pleasant, thoughtful and knowledgeable person to deal with. He made sure we knew exactly what we were getting at the end of the project and made sure everyone was pulling in the right direction towards the start and completion of the roofing project. Mauricio and his crew (including Alfredo) were just great. They were respectful, professional, on time and pleasant to deal with. They left the property clean and without debris after the new roof was installed. Overall all we had no idea who NLHD was before we started the roofing replacement project. However, we now have seen the wonderful people and the team behind NLHD that make sure they work with integrity, compassion and do an excellent job the very first time.
I was super impressed with the professionalism of the estimator and the crew and the speed at which the job was completed.
NuLook got my full roof covered by insurance after a couple others roofers were unsuccessful.
Everything went well. I did not have any issues at all. I highly recommed Nu Look Home Design to others.
Excellent quality work!
They were super easy to get ahold of. They answered all of my questions and gave an abundance of information to make an informed decision during our initial meeting. The quote breakdown process was extremely helpful and super involved and made me completely confident in the decision I was making.
Everything went well. The new roof is beautiful and the staff were very professional and courteous.
It was a very efficient and pleasant operation from start to finish.
I am not as thrilled about it as I was when I first heard about it and how it came out.
Nu Look has installed 5 roofs for me and I am pleased with their installation process. They have been a pleasure to work with every time.
The new roof looked great and the worksite was clean at the end of the project. All work was done on time and in one day, as specified by the salesman and project coordinator.
Everything was done totally professional, from the initial sales meeting to the final follow-up!
Sorry, but I would not recommend this company.
Top quality service!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design (VA) as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys