Well organized team!
Great service all around...
Have already done so.
The team came on time and were professional. Commitments made were honored. The foreman for both the roof and gutter projects worked diligently and efficiently.
Was a great experience all around. From my initial meeting with Ms Fingles to the work of the crew. They did an outstanding job and were quick. They were well organized and made sure my yard was free of any debris when they were finished. I will use Nu Look Home Designs for future projects. Chris
Nu Look Home Design is not the least expensive company but they are a very high service company.
Adam Mulvaney was fantastic.
NuLook is a highly organized, proficient company. The communication from start to finish was absolutely stellar. We were guided through the process the entire time and were even given insight on interacting with the insurance company.
I would recommend NU Look Home Design buy wouldn't recommend the team that did my roofing. They weren't as professional as I thought.
They did a great job all the way through.
Nu Look Home Design was top-notch throughout the roof project for my home. They were very professional and always took the time to answer my questions. Whether the account manager, project manager, project coordinator, or roof crew, they always exceeded my expectations. My new roof looks great, and I am very happy.
The sales, installation, and project management were all professional. They were efficient and worked with our schedule. We had to have solar panels removed before we could do the roof, so it was coordination. They were prepared to come in the day after the panels were removed; that was the most efficient way we could do it, and we are very pleased. We have the 50-year shingles, so we are very pleased about that!
They did a great job. They were fast, professional, and courteous.
Adam Mulvaney was I think the single important reason we went with NLHD. He listens, is compassionate, knowledgeable, confident and more importantly is focused on ensuring he does it right by the customer, by promising exactly what he will deliver and goes about delivering it with the help of the NLHD team. That's a powerful way to remove any credibility gaps in a new relationship. We will refer Adam to our friends and family and will call him every time we need more! Ron Lyon, the Project Manager is a very pleasant, thoughtful and knowledgeable person to deal with. He made sure we knew exactly what we were getting at the end of the project and made sure everyone was pulling in the right direction towards the start and completion of the roofing project. Mauricio and his crew (including Alfredo) were just great. They were respectful, professional, on time and pleasant to deal with. They left the property clean and without debris after the new roof was installed. Overall all we had no idea who NLHD was before we started the roofing replacement project. However, we now have seen the wonderful people and the team behind NLHD that make sure they work with integrity, compassion and do an excellent job the very first time.
I was super impressed with the professionalism of the estimator and the crew and the speed at which the job was completed.
The process was easy and there was great communication.
They provide great customer service, showed up on time and provided quietly work.
Yes Very Professional, Attentive, walked me through the process.
NuLook got my full roof covered by insurance after a couple others roofers were unsuccessful.
They were very professional. The rep came out and initially, we were not going to go with Nu Look because of the price but the representative called back and worked with us to get closer into our budget. It was very professional from there on out. The site coordinator called to let me know what was going on, as well as the program manager. They expedited the project because of a potential leak, they got it done in a short time and it was done well. It was top-notch all around.
Had recommended you but changed my mind when i encountered an issue..henry hong was contacted and was supposed to have someone call me and never did I encountered a flat tire from nails from the roof.. needed to buy a new tire.. was told it wasnt from them.. at first was told it would be taken care of.. very disappointed the way it was handled..
Roof looks great!!
Everything went well. I did not have any issues at all. I highly recommed Nu Look Home Design to others.
Nu Look Home Design is a very professional company. They did a great job.
One of the crews were unprofessional and rude. It was very uncomfortable. The leader's favorite word is "Puta" which he exclaims repeatedly and emphatically.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys