Professional and cares about the customer.
Very friendly, professional and responsive service. Took care of everything with insurance company. Quick and clean installation.
Only if they can afford it. I could have spent half the price on a roof but not gotten the same quality.
Nu Look Home Design will look out for your interests.
They don't keep their word!
Very proactive in following up on schedule and timing.
They did a beautiful job. They left everything very clean. I am 100% satisfied and have gotten nothing but compliments on the color.
They are easy to work with and have good financing options.
Wait time and cost
All work was not performed
Nu Look Home Design was honest and on time. As I went through the process, whatever they told me, there were no changes. They made it clear. Their transparency was perfect. I was made known the date of when the product would be ready. It was ready the same day. The finished time and everything was okay. To me, their transparency and honesty is 5 stars.
I was pleased with the roof, and it was a job well done.
I cannot say enough good things about my experience. My sales person Ken was so personable and made himself available for all of my questions and walked me through the entire process. The office staff were also very nice and explained the process so that I knew exactly what was taking place. The installation crew were also very professional and did a wonderful job cleaning up. I explained I had dogs and how important it was that all nails were picked up so the dogs wouldn't step on them. They were totally understandable and seemed to do an extra once over to make sure all was good.
Overall and from end-to-end, especially with Robert Kitchings, we had a superlative customer experience. Generally customer service across all sectors has, sadly, declined, but our work with NuLook was exceptional.
From first contact to completion of all work was a great experience.
They were very service-oriented, did clean work, and left nothing on the ground for me to do. The pricing was fair. It wasn't over the top; it was mid-range from other estimates I got.
We like it.
Not at this time. Time will tell if we seek to actively discourage.
You make things affordable.
Very pleased with the job that was done. Everyone was very professional and friendly. Looks amazing.
They did a great job. They were very proficient, came on time, cleaned up very well, and the job was awesome!
Helped me with dealing with insurance claim. Roof needed repair due to tree limb through roof.
Once agreed upon, the work was scheduled and completed rather quickly. Work proceeded just as agreed upon and promised. The site was left clean and neat.
They are a customer-oriented company.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nu Look Home Design as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys