I did my due diligence by getting 3 bids and Chris of North Creek had the only bid that specifically addressed repairing an area that had completely rotted through. The other guys said they would add the costs when they got it torn apart, or one said to just buy the materials and the guys would install it! I wanted something a little more concrete than that and after just recently retiring from construction after 43 years I knew who I was going to deal with pretty quick. I was also worried about the quality of the existing underlayment, and they found some of it rotted, which I saw, when the old shingles were removed and repaired it, at I thought a very decent price. The crew and foreman were fantastic, hard workers all of them! I would highly recommend North Creek Roofing to anyone.
The North Creek office, sales, and production teams communicated every step of the way. The roofing crew were fast and efficient, and enjoyed working together as a team to get the job done. They were very pleasant to be around, and that helped to make this part of building our new house more enjoyable for us, which eased our overall stress. We chose the TruDefinition® Duration FLEX® Shingles in Estate Grey - looks great!
The supervisor came multiple times while the job was getting done. He was responsive and good to work with.
We were very happy with our roof replacement. North Creek Roofing is a class outfit from start to finish. Highly recommended.
The sales agent was very patient and thorough in explaining the products, the warranty, and what they were going to do. I think the estimate was very competitive, and a good value was provided. They offered a free upgrade on shingles, which was really nice. The crew showed up on time, they were clean, and professional. It was done really fast. I had one small issue and they responded right away. They came out to fix it with no questions. Overall, it was an excellent team to work with. I would definitely recommend them.
From start to finish, the quality of communication and care was great. The crew was very professional and took care of our property. We were able to get scheduled quickly, and the job was done in an expediate manner.
North Creek Roofing is a top-notch company, I had my roof replaced by them a few months ago and they really stand behind their words on complete satisfaction for their customers. Their front office with Diana and the crew chief Jacinto and John the manager are the most pleasant and responsive people I have dealt with especially when an issue arises during the process. On top of that, their price is the most reasonable among the few estimators I had and the most flexible with time. I will highly recommend them for any king of roofing work.
It was a pleasure doing business with North Creek Roofing. I could not be happier with the results.
We can't say enough good things about our experience with North Creek Roofing. Everyone was very professional in the way they approached our project and completed their tasks. We were especially impressed with the installation crew and how efficiently they worked. One of the best construction experiences I've had.
Chris was rep who came to talk to me. His knowledge was outstanding and better than any of the other four companies I called. He answered every question I had. He was honest and upfront about every challenge, explaining how they would be resolved. Everyone at North Creek was a pleasure to deal with. I am so happy I found them.
i can't recommend them high enough. so professional and really did an amazing job!!!
Everyone that I had contact with at North Creek went out of their way to provide above and beyond customer service! I have a special "shout out" to Chris A. He helped me navigate my correspondence with Owens Corning, and he was always available to assist me with any questions that I had. I have already told many of my friends about my great experience with North Creek Roofing, and I will continue to do so.
Great company, everyone I interacted on the phone or in person was very professional, helpful and knowledgeable. They started and finished the project on time. For the project timeline, every step is clearly communicated; from when they will setup, deliver materials, do the project , to the end, clean up. It wasn't the only company I got estimates but they did stand out.
Already recommended you to a neighbor! We hope they go with your company
They hit their schedule and it was high quality professional work.
They were professional at every step. The quote was professional, their communication was professional. Their communication was better than I expected. I had no idea they were going to do inspections afterward. That was reassuring, and it was very nice. Every bit of it was a really good experience.
Attentive, Knowledgeable, Professional and Efficient describes the recent re-roof to my home. Costs, timeline, explanation of materials/warranty were thorough and a day after installation they had a quality assurance focal visit the site, tidy up loose ends, inspect the roof, apply additional caulking and run a magnet through the beds and driveway. Not the cheapest of the 6 estimates received but had the best warranty and tenured workers.
They were very professional. They had high-quality staff and high-quality work results.
I was very pleased with North Creek Roofing. They were always on time, did an excellent job, cleaned everything spotless when the were done, were very professional, and they were one of the hardest working crews that I have had do work for me. I would definately recommend them to my friends and neighbors
Very please with the work done by North Creek. Clean, efficient, quality work.
I was pleased that they fulfilled their commitments, warned me of potential additional costs, and completed their timed schedule completely.
Job done very well. North Creek Roofing is organized, keeps work areas clean, and does a professional job on time.
They were responsive, detailed, thorough and fast.
I was super impressed with communication and the speed with which North Creek got the job done. These guys are pros, highly recommended!
North Creek Roofing was a fantastic company to work with. I got several quotes and I didn't get the "salesman" vibe when work with North Creek. I loved that they used a drone to take pictures to actually show us what needed to be done and how they would remedy the issues. They were in constant communication during the project and answered any questions we had in a timely manner. I would totally recommend North Creek Roofing and actually already have!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of North Creek Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys