As someone who has experienced a lot of roofs, Nasco in every single way met and exceeded a consumer's expectations. Anyone that doesn't use them is cheating themselves. They are the most professional, honest and good quality people that I have ever seen. Nasco should own the Trumbull and Mahoning counties roofing business.
They did a very professional job. They were very responsive. Overall, from start to finish, they were very good.
Areas Of Satisfaction - I was satisfied in all areas of my experience. There were no shortcomings. I was more than satisfied with everything.
Recognized Excellence - I would like to recognize Dave, the foreman, for his exceptional service. He was very responsive. We ran into some issues with my house. They handled it efficiently and effectively.
Additional Comments - The whole crew worked very well. Jose was excellent. I'm not sure if he was the official crew leader, but he kept everyone organized and moving. They were efficient from the start to finish.
Areas Of Satisfaction - I was most satisfied with them getting it done as quickly as they did.
Recognized Excellence - Dave, the estimator, and Dave, the crew lead, were both exceptional.
Additional Comments - The workers were hard workers! They were out there for 12 hours getting it done. I didn't think that they would be able to get it done that fast.
I am absolutely likely to recommend Nasco Roofing to a friend.
Quality Of Materials - Very good quality of materials.
Work Done Right - As far as I know, the work was done right. I haven't had any leaks.
Problem Resolution - I did not have any problems.
Schedule - They were fine with the schedule.
Areas Of Satisfaction - I was most satisfied with the overall experience. It was a good experience. They showed up and did work. They kept busy, and kept the site clean. There were in and out, and got the job done. I really appreciated it.
Current Referrals - I do not know of anyone off the top of my head who needs a roof.
Recognized Excellence - I would like to recognize Paul Herbert. He did a great job on his end in making the sale and setting it up. The foreman on the job was fantastic. The only uncertain part was when it was going to happen. Once it got scheduled, it got done rapidly. The crew and the whole team did well. They have a good group.
Areas For Improvement - The only thing was that I had a couple of shrubs busted and a few branches fell off. I think Nasco Roofing could protect the landscape better.
Areas Of Satisfaction - The quality of the work and the speed of the work completion were both the most satisfying.
Recognized Excellence - Dave my salesman should be recognized for his exceptional service.
Areas Of Satisfaction - I was most satisfied with the speed and timeliness.
They were very easy to work with, extremely knowledgeable, and I felt the pricing was fair. The crew they sent out was fantastic! They arrived early, and worked all day to complete the job in one day. Which, was fantastic! It looks great. They were very diligent, and cleaned up as they went along throughout the day. The crew worked all day with no breaks!
Areas Of Satisfaction - I was most satisfied with the owner's knowledge of the business, and roofing. His demeanor was easy to work with. You felt confident in working with him. He was trustworthy. The Owens Corning platinum preferred lifetime warranty is what we wanted. When we bought it we knew having issues in the past we would now be at ease. The Owens Corning platinum preferred is another key to what sold us.
Recognized Excellence - I would like to recognize the Owner, Jerry Nasco, and his brother TJ for their exceptional service. TJ came out and fixed a few things for us before we got a new roof. He came out personally and checked every part of our roof. Heatherly in the office was great, very responsive and on the spot.
Additional Comments - We are extremely pleased overall. No one wants to get a new roof, it is a great expense. Knowing that Nasco is affiliated with Owens Corning, and is platinum preferred is fantastic. We have had issues and shingles come off in the past, now we feel the investment is worth it. The overall experience was fantastic!
Areas Of Satisfaction - I was most satisfied with the salesman, David. He came out and spoke with me. He came out and delivered samples to me a couple of times. He answered my emails and phones call quickly. I really liked him.
Recognized Excellence - I would like to recognize David.
The roofers were very fast and efficient.
Areas For Improvement - Everyone was professional.
Areas Of Satisfaction - I was most satisfied with the recommendations for the shingles and the pleasant supervisors.
I would like to recognize my salesman, Dave, he was excellent and very helpful.
Areas Of Satisfaction - I was most satisfied with the workers that were on-site. They were conscientious and they did a great job.
Recognized Excellence - I would like to recognize my salesman, Dave, and the foreman, Dave, they were both very helpful. I would like to recognize the workers as well. I was very impressed with their diligence and hard work.
Nasco is a 4 star roofing company. I would highly recommend them.
Quality Of Materials - I chose Nasco because of their reputation and the use Owens Corning shingles with a great warranty.
Areas For Improvement - None
Areas Of Satisfaction - Heather in their office was great. She kept me up to date on everything. Their work and product warranty is great.
Recognized Excellence - Heather and the workers were very respectful. The owner showed up to check on the job. He is very nice.
Areas Of Satisfaction - I was most satisfied that the job was done on time and the quality is good.
Recognized Excellence - I would like to recognize Heather, the office manager, and Dave, the sales guy. They were both pretty good.
Areas Of Satisfaction - I was most satisfied with the end result, it looks really good.
Nasco Roofing was the best choice out of the three that I had come out. I am glad that I chose them and I'm overall satisfied with the job.
Areas Of Satisfaction - They found out there was more damage than anticipated, and they were able to fix it. Nasco worked around my schedule on the gutter installation.
Current Referrals - If I hear of anyone, I'd certainly recommend them.
Recognized Excellence - I would like to recognize the salesman. He was pretty straight forward and honest.
Fantastic job. Done ahead of schedule
Quality Of Materials - The shingles look fantastic
Areas For Improvement - None
Areas Of Satisfaction - The job was done in one day and clean up was great
Current Referrals - No, but if I hear anyone needing a roof I’ll recommend Nasco
Recognized Excellence - The whole crew worked hard and were polite
Additional Comments - Thanks and have a great day Owens Corning shingles’s are beautiful
It's nice and a breath of fresh air to have sharp people, do what they say they are going to do. They did a good job. It was a relief to get the job done. I was very thankful to some normalcy. They exceeded my expectations. Through this pandemic nothing has been normal, so it was very calming to work with Nasco Roofing because they made this whole experience easy.
Areas Of Satisfaction - I like the wide range of tiles and colors. I liked the program that helped visualize the new shingles on my home. The representative I talked with at Owens Corning, was so helpful.
Recognized Excellence - Heather did an awesome job. Dave and his crew did a fantastic job.
Areas Of Satisfaction - Nasco Roofing did a wonderful job. They were in and out within three days. They cleaned up behind themselves very well.
Current Referrals - I have already recommended a couple of people.
Recognized Excellence - Dave did a wonderful job. He was upfront and straight and didn't any play games.
Areas For Improvement - They did everything they said they would do.The process was the same as they said it would be. They were on time and there was nothing to complain about. Everything was so good and everyone did what they were supposed to do.
Areas Of Satisfaction - I was satisfied with everything from the beginning to the end. They came when they were supposed to. They were on time, they were in and out, and made sure everything was cleaned up.
Recognized Excellence - I would like to recognize Dave, the salesman.
Quick turnaround time for estimate and roof installation. The quality of work was good and the price was fair. I feel I got great “bang for my buck”.
Areas Of Satisfaction - Quick turnaround time for estimate and roof installation.
Areas Of Satisfaction - They did a fantastic job.
Current Referrals - I have recommended a couple to friends to Nasco Roofing.
Recognized Excellence - Frank and Dominic were both outstanding. They communicated very well.
Areas Of Satisfaction - The knowledge from the salesperson was impressive.
Recognized Excellence - Dave did a wonderful job.
I was completely satisfied with the work, and they did it faster than I've ever seen any other job completed before. It was cleaned up, and the work was done properly and excellent.
Areas Of Satisfaction - The way that they work together and got things done. I couldn't believe that they did it as quick as they did, and as professional as they did.
Recognized Excellence - I would like to recognize Dave, who initially came to see me and talk to me. What he told me was all the absolute truth.
Additional Comments - I was completely satisfied with everything.
Dom and Frank made suggestions that improved the job over the original quality of the roof. The timing and quality were excellent.
Problem Resolution - Dominic and Frank are top notch guys.
Schedule - They did super because we had some other work being done and the roof needed done first, so they got that done for us.
Areas Of Satisfaction - I was most satisfied with the leadership of Frank and Dom. They directly oversaw the job and quality of the work.
Recognized Excellence - I would like to recognize Frank and Dom. The owner came out which was impressive.
Areas Of Satisfaction - I was satisfied with the way they explained the insurance process and they worked with me to make sure they got everything covered by insurance.
Recognized Excellence - Dominic (the sales manager) and Frank (the project manager). They both did a solid job in the evaluation process and the leadership.
Appointments & Meetings - Everyone was extremely organized.
Areas Of Satisfaction - The salesman was very personable, and was able to discuss everything thoroughly. The scheduling was exceptionally organized. The crew were very hard workers, and I was impressed that they did the installation in one day. The clean up was also very thorough.
Recognized Excellence - The office staff in Monroeville was very thorough and organized. Dave, my sales person, was excellent also.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Nasco Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys