Value Received

I don't know yet. I just had it done in November.

Areas For Improvement

Wires left inside the eavestrough from the gutter helmet fell short of my expectations.

Areas Of Satisfaction

I was overall, very satisfied.

Recognized Excellence

The foreman of the crew was exceptional.

Areas Of Satisfaction

I was most satisfied with the friendliness of the people. The guy was upfront about what they were going to do. I thought they were very professional and nice people.

Recognized Excellence

They do an aerial view to see the size of your roof, but they went the extra step and came out to make sure they gave us an accurate estimate.

Additional Comments

They did a good job for us. Everything went well. Their pricing was fair,

Areas For Improvement

None

Areas Of Satisfaction

The friendliness and efficiency of getting the job done fast and right the first time.

Current Referrals

No

Recognized Excellence

The man who came to the house and explained in detail how things worked and the price

Recognized Excellence

Dave.

Recognized Excellence

Ed Moore

Areas For Improvement

None

Areas Of Satisfaction

Explained what would be done and how. Very timely in all aspects. Office staff is helpful and quick to get back with answers to my questions.

Current Referrals

Not right now.

Recognized Excellence

Marie Perry gave us exceptional service each time we had contact with her. Great job!

Areas For Improvement

Leak discovered in roof after install

Areas Of Satisfaction

Speed in completion of work

Areas Of Satisfaction

Got in and got it done - was not a long drawn out process

Recognized Excellence

Dave Kamminga

Areas Of Satisfaction

Everyone was unbelievably kind and professional. The work was completed incredibly efficiently and every member of the crew was respectful and watched out for our safety as we entered or exited the house as they were working. I would highly recommend this company to anyone!

Areas For Improvement

Several loose nails were left on the roof at job completion

Areas Of Satisfaction

Job was done quickly and looks good

I cannot say enough great things about Moore and Sons. I am extremely happy with the entire process from planning to end cleanup. The roof looks fabulous and the crew was the best I've ever seen.

Areas For Improvement

The only thing that fell short is that one little silicon caulk that they said came out, and they haven't fixed it. They told me twice that they would fix it.

Areas Of Satisfaction

I was most satisfied with the timeliness, the efficiency, and good quality.

Additional Comments

The crew did other small projects besides the roof, and they did a good job on those as well.

Areas For Improvement

No

Areas Of Satisfaction

I guess being knowledgable and I had a good initial meeting with the owner.

Current Referrals

Not at the moment

Recognized Excellence

Nope.

Areas Of Satisfaction

Their customer service is good.

Recognized Excellence

Jeremy was very helpful.

Areas For Improvement

Still waiting for chimney to be re-wrapped. Wasn’t happy with the workmanship of the original completion.

Areas Of Satisfaction

In every other point other than the chimney they were exceptional.

Work Done Right

the proof of this will be in the future, and whether or not a leak/repair is needed within an (unreasonably) early time frame from installation.

Problem Resolution

Did not have any problems to resolve.

Areas Of Satisfaction

No-hassle bid process, Competitive Pricing, Quick Response, fast installation process

Recognized Excellence

Jeremiah Moore.

Communication

I would give a 4 plus if I could.

Areas Of Satisfaction

I was most satisfied with their timeliness. The roof looks good.

Recognized Excellence

I would like to recognize their receptionist. Every time that I called, she was helpful. They have exceptional staff in the office.

Moore and Sons did a fine job on reroofing my house. Their crew was fast and efficient. They were much cheaper than another quote I received. I have no complaints.

Areas Of Satisfaction

A great crew of guys got the job done quickly! In addition, their quote was much less than another roofing company.

Current Referrals

No, not at this time/.

Recognized Excellence

No, they all did a great job!

I got quote from 5 companies and I decided to go with Moore & Sons Roofing Inc. because of the quality of materials used, the explanation of materials and why they are used, and the professionalism the contractors exhibited .They came highly recommended from my insurance company and I felt they were really trust worthy.

Areas Of Satisfaction

I was most satisfied with the professionalism and honesty in the explanation of the benefits of going with their company and the expediency of completing my roof from start to finish. I had hip surgery coming up and they completed my roof within a few days of getting my quote. I was very impressed.

Recognized Excellence

I would like to recognize the sales rep that came out and explained the materials and procedures etc.

Additional Comments

Everything went very smoothly, quickly and professionally.

Recognized Excellence

Marie Perry - outstanding customer service and follow-up.

Additional Comments

We felt all went well. Thank you.

Areas Of Satisfaction

On time And the crew was very good at their job.

Quality Of Materials

The quality of materials will show in time with the longevity of the roof.

Areas Of Satisfaction

When the salesman came out and gave me a quote, they stuck to the price. They did a satisfactory job, and I'm happy.

Recognized Excellence

I dealt with who I believe was one of the owners and a few of the guys on the job site. They were all professional and gave me what I expected. I'm really happy as far as cost wise and clean up.

Areas For Improvement

None

Areas Of Satisfaction

They were on time and cleaned everything up.

Current Referrals

No

Recognized Excellence

No

Areas Of Satisfaction

I am very satisfied with everything that they did other than the drip edge.

Recognized Excellence

I would like to recognize Dave Kamminga for his exceptional service. He was a good guy and very professional I am very satisfied with him.

Problem Resolution

No problems. Clean up was awesome as well as installation.

Areas For Improvement

I haven't had roofing done before, but it is as expected.

Areas Of Satisfaction

I was most satisfied with the choice of the product. We picked out a great color, they showed up on time and worked one long day and part of another day. The performance was good and the price was fair.

Current Referrals

No one to recognize at the moment. They came recommended and either they don't need the work or have already used them.

Recognized Excellence

I would like to recognize the owner Jeremiah. He came out himself and he was great. I didn't talk to the crew, just waved at them. There was an older gentleman and he was very good, he may have been the foreman, I am not sure but my wife was there. Part of the deal was to take part of the chimney out and he went to a local hardware store and matched the paint. He went above and beyond and exceeded a little. It was a stovepipe with a wooden enclosure inside. The top had some holes in it and he replaced the top and sided it and it was included in the roofing project. We have an older house so he couldn't match color, but he went to a local store and painted the whole thing.

Additional Comments

Good job at a fair price.