Design Favorite - The level of detail and creativeness that went into the initial design proposals were wonderful. I loved that the team listened to what I wanted in terms of opening up the 1st floor but also adjusted the ask based on thoughtfully applying their expertise. Victoria was also great to shop with and has a great way of guiding decisions without being pushy.
Recognized Excellence - Everyone has been great. Eddie has the perfect demeanor for his role. It's clear that he cares about the client and aptly takes on the impossible task of trying to always keep folks happy. If he hadn't gone above and beyond following our initial meeting, I might have gone in a different direction.
Recognized Excellence - Lauren has been on the ball every step of the way. She is super organized, very responsive, and makes great recommendations!
Areas Of Satisfaction - Mitchell Construction Group exceeded expectations from start to finish. We are so happy with our newly renovated space!
Recognized Excellence - Our project manager, Jimmy, was extremely responsive, communicative, professional and was always available throughout the project.
Recognized Excellence - Lauren Chirco and Jimmy Melo have been amazing! They are both extremely professional, accommodating, helpful, trustworthy, excellent communicators and just a pleasure to work with!
They have excellent communication.
We were apprehensive about our plans for an addition to our home but the Mitchell Construction Group helped us through all phases of the project. It's obvious that they know what they're doing.
Areas Of Satisfaction - Planning and design, quality of the workmanship
Recognized Excellence - We hold the whole group in high regard. We have spent most of our time with Mark Y. He is an excellent project manager and a craftsman as well.
Great organization! Everyone was extremely helpful and sincerely interested in providing a quality product. A pleasure to work with them!!
Areas Of Satisfaction - The team at Mitchell really listened to us and our needs and delivered on what we wanted. The fact that the company works as a team meant that we had a seamless vision and project plan, with no turf battles or finger pointing, which can happen with these types of projects
Recognized Excellence - Mark Young was an excellent project manager, and we loved working with Lauren and Victoria on the design end.
Design Favorite - We have been contemplating a renovation for some time and after going through numerous designers were thrilled to find Mitchell. The team listened to us and helped us hone what it is we wanted and laid out a plan to make it a reality.
Areas Of Satisfaction - Their ability to stay on schedule and communicate clearly.
Recognized Excellence - Marc G. was an excellent source of information, someone we trusted to have our best interests in mind, and a strong communicator.
Employees & Subcontractors - Tom, Jimmy, Rick, Kevin & Team are incredible. I am so grateful to have given my “dream” to this group and the results they produced. All their hard work has made me fall in love with my house again.
Overall Experience - Rick amazed me when he helped me and the kids put together chairs for our new front porch and fire pit. He was ready to go home and saw us building the kits. He was such a gentlemen and came over and offered to help. Thank goodness he jumped in and it helped us. We were done super fast! This goes above and beyond my expectations.
I must be a truly satisfied customer because the project is well over budget, continuing to trend that way, yet there isn't an ounce in me that doesn't fully trust Tom Mitchell and his team. I know my family will be moving into a new space that they'll absolutely love.
Recognized Excellence - If on a scale of 1-10, with 10 being best, I give Marc Gauthier an 11. As our project manager he's proven himself knowledgable and seems to truly enjoy his line of work, visibly getting his hands dirty with everyone else on site. What makes him notably exceptional is his wonderful listening skills and easy personality. He takes great care to ensure he's hearing what it is we say as the client and that he's communicating what he has to without room for misunderstanding. It's much easier to swallow bad news when you like and trust the person communicating it.
Additional Comments - I anticipate wanting to provide an outstanding review of Mitchell Construction upon project completion to be published. I also want to note that I've been happy with the entire staff at Mitchell. Each encounter, over the phone or in person, has been pleasant. This in and of itself holds value.
Can't say enough good things about our experience with the Mitchell Construction Group. Everyone is professional and thoughtful. It has been a pleasure.
Areas Of Satisfaction - The design team was very skillful at helping us work through the many decisions that needed to be made before construction began. Once the construction began, our project manager made sure that each milestone was met. The craftsmen did an admirable job.
Recognized Excellence - Marc, our project manager, did a great job -- really encouraging us to give input along the way to make sure we thought the project was going well. All of the craftsmen did a great job, from the plumbing to electrical to the cabinetry, tiling and floor crew. I want to mention the painters, too. I have never seen such neat work.
Additional Comments - We are really enjoying our "new" home. It is efficient, easy to take care of, and beautiful. Thanks!
Once again Mitchell Construction Group delivered a superior product on time and on budget. It was a pleasure to work with the team and we look forward to our next home improvement project!
Areas Of Satisfaction - Ability to manage the project, quality of craftsmanship and respect for the homeowners living through the project.
Mitchell construction was great to work with from beginning to end. We are so happy we went with Mitchell and will for sure use them again the future!
Areas Of Satisfaction - Communication was great. There was never a delay in the project or communication and our project finished ahead of time!!
Recognized Excellence - I would recognized everyone at Mitchell. From our first meeting with the owner of the company, Tom Mitchell to the design team, Victoria and Lauren, their architect Peter, the employees who came and did the measurements and our project manager Marc and their subs were all great, timely, polite and knowledgeable. They went above and beyond to understand what we were looking for in our new kitchen and mudroom.
Mitchell Construction remodeled two outdated bathrooms. Their design expertise, commitment to our project, professionalism and quality of work were outstanding! We would highly recommend them!
Areas Of Satisfaction - We were very satisfied with all aspects of our project. The design team was great to work with, our project manager did an outstanding job keeping the project on schedule and keeping us informed, and our lead carpenter was here daily completing or overseeing the completion of our project.
Recognized Excellence - The entire team was outstanding - Victoria and Lauren for their initial design and attention to all the little details in the selection process. They always treated us warmly and professionally. Jimmy - for keeping the project on schedule and always being available to handle any situation with humor and patience. Harry - for carrying out all of the carpentry and the other jobs given to him. He was caring, patient and a tireless worker!
The team at Mitchell has been exceptional throughout the design phase of our home renovation, which includes a new mudroom, two car garage, and master suite on the second floor. We honestly couldn't have asked for a more communicative, knowledgeable, and personable team to help make our dream house a reality.
Additional Comments - We really couldn't have asked for a better design/build firm than Mitchell! We are excited to see the team's efforts come to fruition, and we will continue to recommend this company to anyone who asks.
Areas Of Satisfaction - The kitchen design team is excellent; we thoroughly enjoyed the process of working with Victoria and Lauren to design the kitchen we wanted. Peter did a great job turning our initial wishes for ceiling detail, windows, and fireplace into a beautiful final product. We also had a great experience working with our project manager Mark who is not only a skilled craftsman but was clearly dedicated to ensuring that the end result of the project would be exactly what we wanted.
Areas Of Satisfaction - Responsible, prompt, good communicators, experienced, good workmanship and problem solving,neat. All around good work crew.
Areas Of Satisfaction - I have always felt that they were on time and under budget
People who had come to our home, who had never been in our home before, said they've seen photos in architectural digests of kitchens and none of them were as beautiful as mine.
Communication - They did, and with our neighbors, too. They told them about their trucks being in the street, and that what they were doing might be a little noisy. It was fabulous!
Areas For Improvement - I had different things I wanted done, and they just did them. I had my own thoughts and ideas. I spent time in New York at the architectural building, and the people there were very helpful. We have a back-splash that's like a puzzle, very complicated, and they had to get a special tool to cut the fabric. We met a group at one of the shows in Massachusetts about their stonework and we wanted to use them. They agreed we could use them. They were fabulous!
Areas Of Satisfaction - They were really polite, neat, and knew what they were doing. They became like part of the family.
Additional Comments - I wish them lots of joy and lots more clients because they are so nice! The people I use liked them and they've added them to their list of people to use. All in all, it was a fine experience.
Employees & Subcontractors - Everyone on the Mitchell team was easy to work with and very professional. Their planning, communication, and execution were excellent. We greatly appreciated their willingness to answer our questions all along the way.
Areas Of Satisfaction - I loved the creative ideas provided by the designers.Our project manager gave us great tips and options when the original plan could not be implemented.
I can't say enough about Mitchell Construction. We've used them for several projects in both our current and prior home, including a basement bathroom addition, several bathroom renovations, and a master bedroom suite built over our garage. They’re terrific to work with in all phases, from design to construction, and all of our projects were finished on or ahead of schedule. It's evident they take pride in their work, strive for the highest quality, and try to make the process as seamless as possible for the client!
Areas For Improvement - All expectations were exceeded!
Areas Of Satisfaction - Jim Mello is the best contractor we have worked with. He is professional, efficient, knowledgeable and eager to help problem solve as things come up. He is the biggest reason we keep coming back. Helped us out in a recent heating crisis in a super timely way. Saved us big headaches and problems.
Additional Comments - We're satisfied. They are a great company. They make a difficult situation easy.
Areas Of Satisfaction - Their open lines, of communication and the subs were great. The whole thing was great!
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mitchell Construction Group as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys