It was a rough start to the day with the basement flooding, tough day at work, and my daughter's birthday. the team at Mihalko's came in and saved the day!!! cleaned the mess and let all their equipment there over the weekend (stopping each day to check) to make sure the basement was completely dry and safe. thank you!
Area For Improvement - NONE
Area Of Satisfaction - GOT THINGS IN ORDER IN SHORT ORDER OF TIME.
In the event of a catastrophic situation it’s nice to know you can always depend on your trustworthy insurance agency to have your best interests. Nothing against my agency or policy, the damages from a faulty heating system caused unfortunately resulted in a total loss of my property. However, when I requested the local restoring company and I could provide the phone number for contact, I get Mihalkos showing up because they were informed they were chosen for the work involved, against my authorization. These pictures show the work that was started, only 3 days, before Allstate declared the property a total loss. The damages from their bill was more, in my opinion, than the damages of the house. $11,000. ELEVEN THOUSAND DOLLARS for this minimal clean up. When we spoke with them inquiring their justification and an itemization for such a high amount, asking if it was that total for the entire house l(because it clearly was not ALL restored), not just 1 room, the answer after the gentleman laughed at us was, they were there for 5 days. No they were not. 3. When asked how they can take advantage of an elderly handicapped individual, how can they sleep at night and take the at much money, we do not understand how their industry works. Really? He did explain how he and the Allstate adjuster ‘knew each other personally’ and did take off $3000, to be fair. And expected us to be ever so grateful. So there you have it. Again, my opinion, do not use their services and expect not to get ripped off. It’s very sad to have had this happen. All the way around.
Recommend Insurance Carrier - They have been wonderful.
Overall Quality Of Alacrity Program - I am not familiar with this.
Area For Improvement - My insurance company was wonderful.
Area Of Satisfaction - I was most satisfied with the timeliness and quick response.
Area Of Satisfaction - No hassles
They did a resteration after a fire and they through out things they should not have. They should have allowed me to pick up my thing first.
This was our first experience with any type of home disaster. The crew from Mihalkos were very professional and completely and thoroughly cleaned the smoke and soot from a kitchen fire off of every single item affected. They did this while complying with our request to adhere to COVID-19 safety protocols. Our kitchen was restored to look better than it was pre-fire. We would recommend them to anyone who needs professional cleaning help in an emergency.
They are a horrible company.
I was very pleased with everything they did. The contractors were very professional and courteous.
The men who did my work was very nice. They were very trustworthy , If the rest of the people working there are as nice as the ones I met, thank you to all.
I have yet to receive a list of items that were salvaged from my home. My insurance company and myself have contacted Mihalkos several times and have not received a response. I would love to know what I still have. We lost almost everything in a fire and don't feel that we should have to fight to find out what was saved from our home.
They were really good!
Very, very courteous.
I was satisfied!
Expensive, but you only get what you pay for.
I would not recommend Mihalko's at all.
Very good experience from the time I first called them to the completion of the project and the punch list.
We could not be any happier with the work done by Mihalko's.
Areas Of Satisfaction - They were very courteous.
Construction Quality - We cannot find anybody better than them to work on our roof. It was one man who did the work. He did a fantastic job.
Areas Of Satisfaction - Mihalko's General Contracting did more than we even asked for. We had special things that we needed from them. They were very good.
Employees & Subcontractors - Everyone was wonderful and very courteous.
Everything that they said they would do they did. And they even went beyond that. They were very professional.
Areas Of Satisfaction - I was satisfied overall with everything that they did for me. The job was done well and professionally.
Additional Comments - I would recommend them to my friends or anybody who asks me for a contractor.
Mihalko's was great. They were helpful and professional from start to finish. They took all the stress out of a big project. The craftsmanship and attention to detail was really impressive. I would absolutely use them again (and I will) for our next renovation project.
Areas For Improvement - Can't think of any. Brian Miller was great in explaining every detail before, during, and after the project was completed.
Areas Of Satisfaction - Working with Brian Miller. He was a huge help.
Additional Comments - Great experience.
We've had Mihalko's contracting do a lot of work for us over the years, sometimes we are hard to please, Mihalko's did not skip a beat, they went with the flow!
We were very pleased with their work, and they went beyond the call of duty on some things. They also made good recommendations during the project.
Areas Of Satisfaction - The personnel and their behavior. They also went beyond the call of duty.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Mihalko's General Contracting as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys