We were very pleased with the whole process. Andrew made sure we understood everything along the way and never got upset with our endless questions during the process. They were very professional and the workers were top notch and did an outstanding job on our roof. They also were very thorough in cleaning everything up once the job was complete. I wouldn't hesitate to use them again, or recommend them to anyone.
I would definitely recommend this company , Chris bent over backwards to give us a satisfactory experience, he dealt with the insurance company and got them to approve us for a full replacement, even though our case didn’t look promising . He guided us through all this experience and devoted loads of time to explaining every simple step of the process . The day of the replacement the crew came early in the morning they were respectful of the property and they cleaned everything when they left . I am extremely satisfied with the work of everyone in the company .
They did a great job!
Masters Roofing was very efficient!
My roof is beautiful. I would not recommend the salesperson and the installers.
Additional Comments - Everyone was professional and friendly. They got the job done from start to finish. The job site was left clean.
We are very pleased with the entire process of getting our roof replaced after it received storm damage. Masters Roofing sales representative, Bill Bowlin, guided us through the submitting of a claim with our insurance company and selecting the roofing materials that would best fit our wants and needs. The job only took a day to complete including cleanup and it looks great! We are happy to recommend Masters Roofing to other people requiring their services.
Recognized Excellence - Absolutely - Pat Clevenger was my representative. He was thorough, efficient, courteous and "johnny-on-the-spot" for everything I needed.
Recognized Excellence - Bill Bowlin was very pleasant to work with and very informative of the process. Larry the job supervisor was very helpful and pleasant as well.
Areas Of Satisfaction - Exceeded my expectations on all areas of the project.
Additional Comments - I would recommend Master Roofing as a premier company and very customer service oriented.
Recognized Excellence - I would like to recognize Mr Ed Hill for his exceptional service!
Recognized Excellence - I would like to recognize Chris Williams.
Areas For Improvement - They did not fall short of my expectations.
Areas Of Satisfaction - Masters Roofing exceeded my expectations! The workmanship and amount of care the installers had were great. They recorded everything, took pictures, they even did things they didn't have to do. I honestly think my home is in better shape now than it was when I bought it.
Additional Comments - I've had a few neighbors get roofs replaced and they had shingles and wood left around their yard. With Masters Roofing, you would have never known they were there unless you saw them there the day they did the install. I picked up maybe 12 nails in my yard out of the thousands used. They did a great job.
Recognized Excellence - Robert Masters was responsive to each and every inquiry, request and very thorough in explaining the process.
Additional Comments - I would HIGHLY recommend this company for roofing.
Did a great job installing our new roof !!!
Every step was a great contractor experience. I highly recommend Masters Roofing.
Recognized Excellence - Ed Hill and the whole crew who worked on my new roof.
Areas Of Satisfaction - Quality of workers, quality of work, work with home owners and honesty.
Additional Comments - You will not find a better roofing company in Memphis. Some may be as good but none better.
They were efficient, fast, and stress-free, made the project easy for me.
Recognized Excellence - I would like to recognize Mr. Robert for his great service he did a great job, and he was great dealing with insurance company.
Areas For Improvement - They didn't fall short in any areas.
Areas Of Satisfaction - They were professional and not overbearing, I called them, they gave me all the information I needed and informed me about everything.
They were easy to work with and friendly.
Recognized Excellence - I would like to recognize Bill. I believe he is a salesperson. He was always friendly and responded back quick.
Areas Of Satisfaction - They met all of my expectations as far as everything that they did.
I now have the roof my house should have come with!
Recognized Excellence - Ashley in the Showroom helped us decide on the roof color and also provided a list of houses that had the several roof colors we were considering, so we could really see what a full roof would look like. Also, talking with Tony Itnyre about different materials and what could be done to make a roof better was incredibly helpful.
Areas Of Satisfaction - The roof, wood and paint looks really good! Your showroom that enabled us to look at different materials and options made this process much easier.
I felt so comfortable with Masters roofing right from the start! I am having to redo this project on my own from anther state..and it went perfectly!
Recognized Excellence - Ed Masters is awesome! Every question, every detail, I could count on him for help! I felt so comfortable with him being in charge, while I was I was having to do this from another state! He has even gone above and beyond helping me with other issues that are facing me.
Areas Of Satisfaction - They are so easy to work with, and so helpful in every question that you may have!
Additional Comments - I would not hesitate to give a reference to this company, as they nailed it with me!
They were fast and efficient!
Recognized Excellence - My sales person and project manager were exceptional!
Areas Of Satisfaction - They met and exceeded my expectations with the complete project.
The crew seemed to do a decent job, probably as good as any other crew. There wasn't much on-site supervision by Masters Roofing that I could observe. Some of my observations and concerns may generate caution as to recommending to a friend.
Our experience with Masters Roofing has been pleasant, and professional. Our questions were answered timely. Thank you.
Quality Of Workmanship - We are satisfied with the workmanship.
Professional & Organized - Masters Roofing was both professional and organized from start to finish.
Schedule - Masters roofing kept in contact with us concerning scheduling even when weather predictions were not favorable.
Value - We agree that the work performed was a fair value for the money.
Recognized Excellence - We would like to recognize Chris Williams and his team!
Areas Of Satisfaction - Masters Roofing exceeding our expectations in the timeliness of the project, cleanliness, and protection of our new yardwork.
Everyone from Masters Roofing, was very friendly and fair. They answered all my questions.
Recognized Excellence - I would like to recognize Pat, from Masters Roofing, for his exceptional service.
Additional Comments - I would recommend Masters Roofing to anyone because they did a fantastic job.
I compared the estimates of many companies and went to many homes to look at completed jobs. I picked the right company. They were not the cheapest, but I thought the price was very fair and the quality was exceptional. I have already recommended them to friends and neighbors.
They were very knowledgeable, quick, and did great work.
Everyone was so kind and accommodating. Great company to work with and along side as the homeowners.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Masters Roofing as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys