It took a long time to get the work scheduled, but that is part and parcel of today’s lead times. Excellent communication. Expert on site team. Very professional work. I would recommend them without hesitation!

They were very helpful. They listened and called. It was a very good experience.

Yes, the whole process went well from start to finish. All issues were taken care of and we are very pleased with the end result.

Quality Of Workmanship

Quality Of Workmanship - We were very pleased with the workmanship done by Mike L who carried out most of the site work.

Recognized Excellence

Recognized Excellence - Wilfredo and Nester built the sunroom. They kept to schedule, really seemed to care about the quality of the work, left the site clean every day and were very considerate of factors like noise and my activities.

Recognized Excellence

Recognized Excellence - I would like to recognize the crew chief, and Adam, the salesman, for their exceptional service. The crew chief was responsive. When you called him, he will pick up the phone. Where ever he was he would try to talk to you. That was much appreciated. Adam was a salesman.

Areas Of Satisfaction

Areas Of Satisfaction - I think we got what we ordered. It's a nice solid sunroom and they were pretty good at putting it together. The quality of materials and workmanship met our expectations. They did a nice job at covering things, and they did some extra things we appreciated.

Additional Comments

Additional Comments - We are very happy with them. It's been great during Covid. We appreciate and it's a great addition to the house.

Recognized Excellence

Recognized Excellence - Adam and Elmer.

Areas Of Satisfaction

Areas Of Satisfaction - Overall quality and craftmanship, design and planning, final product

We were very happy with everyone on the Maryland Sunrooms team. We went into this project with our eyes wide open and a good idea of what we wanted beforehand. The up-front discussions with the sales and design staff resulted in a detailed contract that covered all the bases, and our expectations as expressed in the contract were met, if not exceeded.

Areas Of Satisfaction

Areas Of Satisfaction - This was a larger three-season room than Maryland Sunrooms normally builds, but they properly engineered the structure and ensured everything was robustly built. We are very happy with the results and are enjoying using our new space more than we imagined!

Additional Comments

Additional Comments - Having a major addition like a sunroom built onto one’s home is a major undertaking and requires much unavoidable involvement, patience and understanding on behalf of the homeowner. Those who think this will be a hands-off experience should not attempt it. For those willing to be involved every step of the way, it can be a very rewarding project!

Great job, great communications, reasonable price. Very courteous and accommodating on-site team. All was straightforward and above board. And we love our sunroom!

Areas Of Satisfaction

Areas Of Satisfaction - It is rare with a project like this for everything to go pretty much as expected. Communications were great, Mike Fraley laid out our options and what we could expect very clearly, and the job was done quite well, and early!

Additional Comments

Additional Comments - We have already recommended the company to several of our friends and will continue to do so!

Areas Of Satisfaction

Areas Of Satisfaction - I liked Adam's professionalism and the product the product that is offered. I also found the pricing very reasonable.

Areas Of Satisfaction

Areas Of Satisfaction - The quality is very good, and they are very professional. All of the people were really good. Overall, it was a good experience.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the products and presentation

Areas Of Satisfaction

Areas Of Satisfaction - All of the people were friendly.

Areas Of Satisfaction

Areas Of Satisfaction - I was satisfied with the quality and workmanship. Very pleased.

Areas For Improvement

Areas For Improvement - They accomplished what they said they would.

Areas Of Satisfaction

Areas Of Satisfaction - The workers were pleasant, competent and paid attention to small details. The final product exceeded all expectations.

Additional Comments

Additional Comments - The workmanship was top notch on a difficult and unusual project. Everyone involved in the project seemed interested in producing a quality product and the attention to small detail impressed us.

Areas For Improvement

Areas For Improvement - We had an issue with water leaking into the house during a rain storm which was due to the sunroom construction. While this never should have happened, Maryland Sunrooms was quick to respond and assist with stopping the leak and then did everything possible to clean up the water inside the house and restore the house to its original condition in a timely manner.

Areas Of Satisfaction

Areas Of Satisfaction - 1. Customer interaction: everyone was polite and courteous; the schedule and statu were communicated well, our questions and concerns were addressed in a timely manner, we were involved if there were choices to be made during the construction and everyone on the team that actually built the room was friendly and courteous and always cleaned up before they left. 2. The final deck and room are everything we hoped for and more. 3. The 3-D rendering during the sales process was impressive and quite accurate.

Additional Comments

Additional Comments - We are very pleased with our experience with Maryland Sunroom and with the final sunroom and deck and will surely recommend them to others.

Areas For Improvement

Areas For Improvement - My expectations were met and exceeded

Areas Of Satisfaction

Areas Of Satisfaction - From Mike Frayley’s initial visit through the excellent work performed by Josh and Tony and the follow up by Pete, Brian and Mike I was never surprised or disappointed. The quality of the product and craftsmanship is excellent and all of the staff are professional and accommodating. I choose company’s that employ their own skilled Craft people and here that decision was validated. The one contractor, Nick, who completed the interior staining was also excellent and most cooperative.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the design & presentation.

Areas Of Satisfaction

Areas Of Satisfaction - They delivered as promised.

Lead Source

Lead Source - I researched them on the internet.

Areas Of Satisfaction

Areas Of Satisfaction - I thought the salesman was very nice, courteous, and straight forward; he did a great job explaining what they have to offer.

They are very overpriced.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with the ease and transparency with the information because it let us know if it was a good decision for us to move forward.

Lead Source

Lead Source - We first did some research online and then we saw them at the Columbia Home Expo. They were one of the companies we were going to reach out to and when we saw their booth at the Columbia Home Expo, it made it nice to speak with someone that same day.

Areas Of Satisfaction

Areas Of Satisfaction - The sales person, Josh, did an incredible job. He was not pushy, and was very professional. He was extremely knowledgeable.

Important Factors

Important Factors - The reputation of the company is important to me. I also care about how much trust I feel toward the representatives, and the cost of the project. Josh was very easy to talk to, and came across as very trustworthy.

Areas Of Satisfaction

Areas Of Satisfaction - Overall it was a well-done job, the people came when they said they would be there and they worked when the weather wasn't prime weather to work in and they still got the job done.

Areas Of Satisfaction

Areas Of Satisfaction - I am most satisfied with the quality and quickness.

Maryland Sunrooms did excellent work and they are very customer oriented.

Areas Of Satisfaction

Areas Of Satisfaction - I was most satisfied with everything.