From planning to execution, fantastic and professional staff performed excellent work in a timely manner and communicated well when unavoidable delays cropped up.
I can't say enough good things about Martin Home Exteriors - reasonably priced, reliable, punctual, courteous, proficient. Every Martin Home employee was a pleasure to deal with. Able to address unexpected delays (caused by others) professionally and didn't pass their increased cost to the customer.
The salesman was great and exceptional, and professional. I liked that he gave me a bid before he left.
Martin Home Exteriors impressed us from the day we received our estimate until the day the project was completed. We are extremely pleased with the job they have done. Our house looks (and feels) brand new! Each team member was courteous and professional. We highly recommend this company!
I found them extremely professional from the beginning to the end. They were very good with changes, and for add-ons, it was no big deal. I felt taken care of during the project.
Very professional all the way around!
There was a high confidence level for me that the people doing my job were professional, so I didn’t have to worry about the quality of the workmanship. A pleasure to do business with. Would highly recommend!
Absolutely fantastic group of people! They were professional, efficient, timely, thorough, and super nice to work with!
This Company and the employees are exactly what you would expect after reading reviews of other customers,and it is obvious why they are the number one Hardie Board installation outfit in our city.Any issues that came up were taken care of in a timely fashion.Very pleased with the experience !
I interviewed 3 companies for my siding project. Although the two others came in at a lower price, I was uneasy about their presentation and experience. Wow! Did I pick the right people for the work! The workmanship from start to finish was focused, professional and perfectly executed. The salesman, customer service and crew communicated with me during the entire project. I was home during the work and I can honestly say the people who work for Martin Home Exteriors go above and beyond to get the job done. I would NOT HESITATE to recommend this company. As a matter of fact, I would encourage the Company to show prospective customers my home. Thank you Chris Lienzke, Jennifer, Robert and all the fine men it took to complete the work and make it a pleasure to drive up to a beautiful home!
While the work was being done we had several questions. We spoke with the owner and project manager; everything was resolved to our satisfaction. The workers and foreman were very professional and responded promptly to any of our request. Great Communication!!Great communication!!
They were great in every way. On time every day, kind, nice, courteous, cleaned up every night. I would do more business with them any time.
I am definitely please with Martin. Overall everything was great.
Martin Home Exteriors did what they said they would do when they said they would do it. That in and of itself is remarkable here in Jacksonville, Florida. The crews (installation, painting) were quick and efficient without compromising quality in the process. I have thanked the neighbor a thousand times over who recommend Martin Home Exteriors to me. To anyone looking for exterior work, I highly recommend Martin Home Exteriors.
Very professional, responded quickly to my emails, handled unforeseen structural repairs effectively and efficiently. I’m very pleased and I plan to use them again in future projects.
I really like Martin Home's attention to detail and follow-up.
Areas Of Satisfaction - I enjoyed having the crews onsite and everyone was very professional and courteous.
Additional Comments - Martin Home Exteriors did a magnificent job from beginning to end. I highly recommend their services.
Martin Home Exteriors re-sided my home with new lap siding. I could not be more pleased. Randy & Gary did a great job and Ken Martin's company was excellent to work worth. I recommend them.
Chris was great with setting up the job and making sure everyone was aware of the schedule. It was nice to actually have the owner (Ken) come to the property and talk with me. Gary and the crew worked hard to get the project done as quick as possible. I'm very happy with the construction quality.
Great job! Timely and efficient in their practice. Am very pleased with the results.
Martin Home Exteriors did a great job with siding our home and replacing all of our windows. Everyone was polite and courteous from our salesman Bob, project manager Chris, and the construction crew Joe and Tony. Every person I talked to was very professional and more than glad to answer any questions I had. Even the owner Ken Martin stopped by to check on the progress and made a house call to finish up some small odds and ends after the final walk through.
We were more than satisfied with the job.
Job was completed on time. Pricing was great and the workers we very kind. I would recommend this company to my friends.
Ken Martin is a man who keeps his word, who is honest and who is knowledgeable. He follows up on every job and makes sure his clients are satisfied. You can trust Ken Martin to get your project done right.
Martin Home Exteriors is a top quality and very professional company. I would highly recommend the services they provide to anyone who is looking to have any home improvements done
Martin Home Exteriors is a highly reputable dependable company that delivers quality construction and service.
All of the guys that came out to my house to preform the work were very professional. They did a fantastic job. They showed great professionalism and kept me in the loop every step of the way, even through a hurricane.
Very professional staff. We are pleased with our new siding.
The Windows and the siding was truly the best investment for my home. The workmanship is outstanding!I love the way my home turned out!Awesome job Martin Home Exteriors!
Very nice group of folks. They did a great job at a reasonable price. I am very satisfied with the outcome.
We got a couple of estimates done for our house on getting windows put in and Hardie Board siding put on it. The first estimate was from Home Depot, which was highly expensive and we were not too enthused with the sales pitch. I called Ken Martin at Martin Exteriors and liked him over the phone so we got an estimate from him which was incredibly lower than Home Depot. We got our estimate in July and by August they had started on our house. By September the job was done. The crew who came out and did the job was hard working, very nice, respectable and we enjoyed having them. They did an outstanding job on the windows and on the siding. My house looks wonderful. We are very pleased with the outcome and the price we paid! We have plans to use Martin Exteriors again in the future as they do screened rooms also. I will recommend them to anyone. Annie Reed and Randy Raulerson..
Areas Of Satisfaction - With the fact that Ken Martin really wants and tries to please his clients. Wants to make sure the job is done to your satisfaction when it's completed before the workers leave..The friendly workers, they take time to talk to you if you have a question and will explain anything you don't understand. And they clean up good every day before they leave your house!
Absolutely the best siding company with a crew that is dedicated and knowledgeable about proper Hardi Boardsiding installation. The price was more than fair for a job this size. I did a lot of research and after interviewing4 other siding companies I felt Martin Home Improvement would provide the best service for the price.And I was not disappointed. My thanks to Randy & Gary who are true craftsmen at their trade. Their dedication and pride in theirwork shows in the finished product of my home.Thank you Martin Home Improvement for a home I know will be maintenance free for many years to come.
Extremely professional and easy to work with. Would highly recommend this company!
I had an excellent experience working with Martin Home Exteriors on the front of my home which had rotting siding and old windows. I am continuing to work with them to make my way around the house replacing siding and windows. They have been great!
Ken and his team were up-front and honest throughout the entire project. He worked with us from the beginning to determine a design and color, and was open and accepting of the changes we requested throughout the project. We had a "wild" summer weather-wise, and Ken was very patient with our requests for updates on start dates, etc., and was always quick to respond and courteous. Ken had a very experienced crew on the job, and still stopped by the house to review the work on several occasions. They took the time to "mock up" the trim so we could approve prior to full installation and worked with us to review details and "odd angles" to make sure the final product met our expectations. I would highly recommend Martin Home Exteriors for any project.
Overall I am very happy with my new windows, Hardie siding and paint job. I checked their work daily and discussed with them any issues or concerns. They went above and beyond to make me happy. I would use them again.
Ken,Randy and Gary did an great job from beginning to the end of the job. Top notch service and product. We are so happy of the apperance of our home. They went above and beyond the call.
Martin Home Exteriors did a great job. They were very helpful.
First rate company. Product options were presented professionally and honestly and priced much lower than competion's bids; work crew arrived on time each day, worked quickly and professionally in installing new Hardie siding and windows. Few hidden damages that were discovered and repaired at very reasonable cost. Bottom line is that house looks fantastic.
This was a major project involving two of our condominium buildings housing five townhomes on the St Johns River. The Martin Homes crew was well trained and highly professional, and the quality of their workmanship was outstanding in every respect.
My husband had a good experience working with everyone from Martin Home Exteriors. They did what we have asked and we got quality work as well.
The entire experience exceeded my expectations, thorough job from start to finish with detail to attention. Workmen were professional, friendly and courteous. No post installation issues to report. I appreciated the final walk through to check on my concerns of which I had none. Would recommend this company and the products used.
Likely To Recommend - They did a very good job. It was a tough case because there were weather issues and things that were out of their control. We sought a lot of bids from several people and they were the most professional of all of the people we contacted. The owner was very professional and accessible throughout the process. We spoke to some sketchy people. Their presentation was the best. I don't know if it was the lowest bid but it was the best overall salesmanship. Some of the other people didn't present very well.
Areas Of Satisfaction - I can not think of any area where I was not totally satisfied.
Current Referrals - I wish I did. I would love to send you a new customer.
Recognized Excellence - Everyone!
Additional Comments - The whole experience was a pleasure. I am so proud of my new siding and have received many compliments.
Areas Of Satisfaction - a good solution to front entrance
Recognized Excellence - Eddie, Randy, Gary & Pete
Areas Of Satisfaction - Initial customer service and the friendliness of the crew
Recognized Excellence - The two individuals that did the service.
Areas Of Satisfaction - I was most satisfied with the outcome of the house.
Current Referrals - Probably anyone in my neighborhood.
Recognized Excellence - I would like to recognize the installation crew. They did an outstanding job.
Areas For Improvement - They were just wonderful and hard working.
Areas Of Satisfaction - I guess how fast they completed the work
Recognized Excellence - Gary and Andy the two installers were very professional and knowledgeable.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Martin Home Exteriors as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys