With the price, we were looking for a fantastic door and flawless installation. We definitely got that.
I’m terrible with names, but the installation crew was great.
This is the second project we have completed with Kelly Window & Door and have been satisfied with the project each time.
KW&D provided weekly updates and kept us informed throughout the process.
The installation crew was great! They were courteous, professional and cleaned everything when the job was complete.
Kenton provided a great installation experience and spent the time to educate me on the process.
Excellent product line of windows, and good communication between the sales person and the installation crew so I wouldn't worry about the process.
I liked that the company kept me informed by text messages during the process to the installation day. Also everyone were very cortious from the salesperson to the installers, and to the people who were contacting me for appointment times, etc. I'm so glad I chose Kelly Window and Door for my windows.
Ryan and Tommy...the best!
We were looking for quality product but also quality installation service. We were very pleased with the installation.
Tony Wilson was an excellent salesperson to work with, excellent communication and hospitality, he is a huge asset to your company! Wes Cannon was an excellent communication and organizer. The installation crew was great too. We did not have any negative experience whatsoever.
They were really good.
I was looking for quality work and found it.
Everyone was first rate.
The installation crew was on-time, very knowledgeable, and courteous. Excellent craftsmanship and cleaned-up all of the debris.
We have slowly replaced windows over the years. We have always used Kelly Window and Door, since we have always been satisfied with the quality of the materials and craftsmanship.
The installation crew Good workers can be hard to come by.
Quality product & good customer service. The entire team did a wonderful job.
The entire experience from sales to installation was great. A wonderful team effort.
I was notified every week after the order was placed telling me where the manufacturing process was. Once the windows were ready to be shipped they kept me up to date on when the windows would be installed.
Used them over 20 years ago and was impressed by their commitment to taking care of their customers no matter what.
I was looking for a repair on a fixed platinum window that started to shift. They were able to offer a solution and complete the project.
I really liked the weekly text message updates, they were great. Kelly Window & Door was very responsive and proactive.
Great company to work with. Installers were awesome. Highly recommended.
They did a great job. We are very happy!
Solid all the way around. Will do more business in the future.
I would like to recognize the person that gave me the quote and the person who was in charge of the construction crew. Everyone was excellent.
Web search and the positive reviews re: customer service
Kenton and his crew were fantastic. My patio door install took place on a rainy day so extra measures were needed. They covered the entire walkway area with tarps and made sure nothing was damaged or wet. They did an outstanding job on cleaning both inside and outside of their work area. Everything was placed back in it's original place. They all displayed the upmost respect to us and our property. I would highly recommend both because of the high quality job they did as well as the finished product.
I think that it is a very high integrity company with morals. They stand behind their product and their service.
We love our door and have received tons of compliments. It was exactly what we were looking for!
I have already recommended them to a friend!
Yes, we were looking for a new front door and storm door and we got something even more beautiful than we planned!
Kelly Window and Door installed 20 residential windows with the utmost efficiency and professionalism. We were impressed that the two-man team completed the entire installation and clean-up in just a day and a half. With the current health crisis, they maintained social distancing, wore masks and spent minimal time inside our house. The windows and warranty are top notch as is the entire company and their employees. This is the second phase of our window replacement project and will definitely ask them back to complete it. We would not hesitate to recommend Kelly Window and Door to anyone considering purchasing windows and/or doors.
This was our second project using Kelly Window. We will use again and definitely refer others to use Kelly
I will definitely be sharing experience with other in the market for your services. Very professional & excellent communication during this strange time!
I was very pleased with the service and the communication.
Yes, we were looking for a local company and they were very helpful.
I would like to recognize the salesman and they crew for their exceptional service. They were great. They were all very knowledgeable and friendly.
The entire crew was great! Kenton did a great job on the doors. The lead window guy (whose name I'm forgetting) was so efficient...I couldn't believe how fast they were done! It all looks great.
Yes, I was looking to replace all of the windows in my house.
I would like to recognize the installers for their exceptional service. They were very professional and helpful.
I heard about Kelly Window & Door through a friends recommendation.
Excellent customer service and we are very happy with product installed.
Bill the salesperson was very courteous, professional, listened to what I wanted and got the project started and the installers were professional, quick and courteous.
Ryan informed me how the installation would unfold. I was concerned about the weather that day. He was reassuring. He and Tommy worked all day. I don’t think they took a break. I appreciate their attention to detail. I appreciate the fine job they did.
we love Kelly Window and Door!
I knew my new windows would make a difference but did not know how much of a difference that they would make with the temperature and the noise.
Of all the companies I researched for our new windows, Kelly was the only one that not only took the time to explain what our options were in terms of materials & styles, but answered all questions patiently, & brought a sample window so I could physically see what we were getting. The team was extremely courteous and professional. They really did their utmost to make sure that we'd be happy with our chosen windows & helped to make certain that our blinds would fit. We love our new windows!
I am looking forward to using them again.
We did a lot of research. We had multiple people over to give estimates, but we really liked Kelly window's style of windows.
I was looking for a door and they were able to install one at a good price.
I was very impressed with Kelly Windows right from the start. The sales person was friendly and professional and gave me a fair price. I trusted him immediately. The install team was extremely efficient and minimized the disruption to my house. I was very surprised how easy the install was and how little the disruption I experienced. I highly recommend Kelly Windows.
I was blow away by the salesperson and his professionalism. He answered every question and explained it perfectly. The people who came to install our door out to the deck had to endure some rain and bad weather. But they came prepared to work in that kind of weather. It was professionally done and they cleaned up everything after they were done.
We knew we needed a new door to our deck and so we called to set up an appointment. Bill Creamer came and did a fantastic job of showing us the door that we needed and explained how the procedure would take place. It exceeded us when it only took about four to five weeks to order and install. That was great.
I received three choices online and yours was the best at setting up a time to meet and also getting the job done in a timely manner.
They have great salespeople and installation crew. The door looks amazing. Can't thank you enough.
This is the second time we have used Kelly Window and Door and this is the best service
I was looking for quality, good price and professionalism and Kelly Window and Door had all of them.
We love our new windows! Everyone was professional, courteous and helpful! Highly recommend Kelly Window and Door!
I had three exterior doors replaced by Kelly Window and Door including two French double doors. The doors they installed were extremely well made and the installation crew too great care installing them. I feel like they installed them like it was for their own house.
Yes we are extremely happy with the outcome of the windows and doors so far
We needed a new window, which is a custom size, and you were able to provide the window we were looking for!
I’m going through some health issues and the owner, Mr. Kelly and his staff have been amazingly generous and gone out of their way to help me. My windows are beautiful and I will always be grateful for the integrity and professionalism of this company!!! I highly recommend them! Thank you Mr. Kelly and staff!
Excellent communications, reasonable product pricing. My installation team, Kenton & Dylan, was on time, meticulous, and professional with the installation. It was a pleasure to watch Kenton as he was on point, precise and approached my Patio door installation like assembling a puzzle. Another bonus was they kept a clean work area at all times! This team approached my original door cut-out by flashing with adhesive, installing a plastic drip pan and insulated all open air space. (Trust me the original was not like this!) Amazed and satisfied was what I felt after they finished installation. They even preserved my original door molding and re-installed perfectly. I have already recommended Kelly W&D to a person on Nextdoor and would contact Kelly again for another project. Thank you Kelly W&D for a successful, stress free, quality installation and product!
We needed replacement of exterior doors and addition of storm doors and received an exceptional product and installation.
Kelly Window and Door will absolutely be my go to company for any future door replacement projects. KWD provided excellent customer service in all areas of the project from the initial meeting to finished installed product.
I am happy with the windows so far, although I had been hoping for better noise reduction. I was very pleased with the professionalism and thoroughness of the salesman, but not with the lead installer. He was not courteous to me and was inflexible about scheduling. There was also a part of the job he had agreed to do but forgot to do, and he had left some mess on my deck and in one of the bedrooms as well as leaving their sign on our front lawn. I had also been told that after installation was finished, we would be shown how to operate/clean the windows, but that was not done.
long wait high price not impressed at all
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kelly Window & Door as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys