A major remodel of our home required replacing 34 windows and two doors. My wife and I could not have been more pleased with the quality of the product and the installation. From the salesperson to the installers, Kelly Window and Door exceeded our expectations by a wide margin. We highly recommend them. Karen and Mike Jan ’24.

I contracted Kelly Window and Door to replace a window in my home office and also our french sliding door. From the very first meeting with the sales person, my then-fiance (now wife!) and I were extremely pleased with the level of detail that Kelly Window and Door treat their customers. The sales representative did not use high pressure sales tactics, and instead honestly sat down with us and found us the perfect products for our price point and home.

Upon signing the contract for work, Kelly Window and Door displayed stellar communication. I was fully in the loop with the project manager, and had regular updates on the status of the project. I was especially pleased that Kelly Window and Door made two trips to measure the windows -- once during the meeting with our sales rep, and another with the project manager who was overseeing the installation.

From signing the contract to having our windows installed took just about a month. We were able to have back-to-back appointments -- one to install the window and another for the door. Both crews were extremely polite and took care to prevent spreading debris around my home. Our windows are fantastic, and our experience with Kelly Window and Door will surely put them at the top of the list for vendors to supply and install any future windows that need replacement.

I have watched this company's work prior to hiring them, and they met all my window needs.

Additional Comments

Additional Comments - Everyone was very professional, which you don't always find in this field.

From start to finish everyone was so friendly and professional. This is the 3rd or 4th time we’ve worked w/ Kelly Window and Door, to replace old, hard to open leaky windows and doors that didn’t work well.

very professional

We did a lot of research to do a door installation. They did a great job communicating with us. The job site was kept clean. We were highly satisfied.

In Your Own Words

In Your Own Words - We were looking for replacement door and Kelly Window and Door provided that.

Recognized Excellence

Recognized Excellence - I would like to recognize the gentleman in charge of the installation and the project manager for their exceptional service.

Lead Source

Lead Source - I heard about Kelly Window and Door through an internet search on Nextdoor.

Kelly Window and Door were very friendly, maintained deadlines, and did a terrific job. Call them for windows.

In Your Own Words

In Your Own Words - I needed replacement windows and Kelly Window and Door provided replacement windows.

Recognized Excellence

Recognized Excellence - I would like to recognize the installer for his exceptional service.

Lead Source

Lead Source - I heard about Kelly Window and Door through an online search.

In Your Own Words

In Your Own Words - We finished up our window replacements. They were great the first time, so used them again.

Recognized Excellence

Recognized Excellence - Dan was exceptional.

Lead Source

Lead Source - We had hired them three years ago.

Additional Comments

Additional Comments - I will recommend them. I am very pleased with the quality and the work.

Recognized Excellence

Recognized Excellence - I would like to recognize Tony for his exceptional service. I would also like to recognize Alex and the crew on the jobsite for their exceptional service.

Kelly Window & Door offers excellent service: knowledgeable salespeople plus high-quality products plus skilled installers.

Installation Crew

Installation Crew - They were very dedicated, hard workers who rarely took a break.

Recognized Excellence

Recognized Excellence - I don't remember the names of the installers, but they were very hard workers, very focused on the task before them. It is difficult labor, what they do, and I was impressed with their commitment to getting it done right and in a timely manner.

From start to finish Kelly was amazing to work with. Very professional. Great communication! Highly recommend!!!

Recognized Excellence

Recognized Excellence - David Boyd was extremely helpful.

Everyone I had contact with at Kelly Window & Door was very professional and worked directly for the company. No contractors here as would be the case with the big box stores. The products and installation quality are top-notch.

A stellar job, as usual!

We hired Kelly Windows to replace all the existing windows, and from start to finish, they were terrific. I highly recommend them.

Everyone from my sales person to the installers were professional and knowledgeable about the product.

For my project we were installing a new door into our crawlspace after having some foundation issues. We greatly appreciate the effort that was put in by Kelly Window & Door to make sure that we got a good fit for the door.

We were looking for a quality customized door and exceptional installation considering the amount we were paying for this door. Communication was delivered on a regular basis. The installation team did a fabulous job. Overall, we had a satisfying experience with Kelly delivering what was promised. We love our new door!

It's the best decision I could have made.

I've already referred someone to you and they have already purchased.

This is a highly qualified company that provides excellent window options, with great warranties, and with great installation practices.

The entire experience was so smooth and easy. Fantastic communication, we were kept in the loop every step. Salesman was very knowledgeable. Installation guys were very friendly and professional. Overall very happy and have already recommended the company to a neighbor.

The products are good and were installed well.

Excellent from start to finish! We love our new door.

They do excellent work and follow-up. There were no problems.

Lead Source

Lead Source - I heard about them because there was a sign in the neighborhood. I am not the first one to have work done. I live in a condominium, and it was way down the street. I had new windows installed. My biggest comment is that I cannot believe I am sleeping better. I don't hear all the noise from the belt line. It is just amazing how much better I have been sleeping. I had no idea it would make that much difference. Thank goodness I can still hear the birds. I am thrilled.

I was very pleased with everyone I came in contact with. They were very informative and was on top of everything. The project went very smoothly. I would definitely use Kelly again.

The customer service is fabulous and the product is quality. They did such a good job on our front door that we had them do our back door.

The entire process (sales call, communications, timing, installation, finance, follow-up) was pleasant and professional.

Their professionalism is appreciated. I would use them again.

We are very much pleased with our doors and the installation. The company has kept their word on making sure we were satisfied. Their promise to fix a few areas that needed attention were taken care of. We would definitely use again and recommend Kelly Window & Door.

Kelly Window & Door, Please keep doing what you are doing. My husband and I have had such horrible experiences with companies doing work at our house that we have come to expect issues. Kelly Window & Door has given us hope again that there are actual companies out there that take pride in doing the job right. Your team members always introduce themselves, check in with us, are considerate of the fact that they are in our home and the work is disruptive to our lives and do everything that they can to make sure that we are comfortable with them in our house. The team is showing up when they say that they will, completing the work within the estimated timeframe and cleaning up after themselves. We are left with our house as it was before the job started but with a beautiful new door/window. The product also seems to be everything that was promised (everything is still new so time will tell but considering how well the installations have gone I can't imagine the product would be less than perfect). Kelly Window & Door is expensive but they are worth every penny.

Quality windows. Great customer service. Timely and easy to work with.

I wish the windows were made here and not in China, as it takes a long time to get them. That is my only comment and the reason for the 4-star rating.

Absolutely top-notch organization, and nobody we've encountered has come close to being perfect.

Great communication great product great service

Recognized Excellence

Recognized Excellence - The salesman, project manager and installer were all excellent. And when we visited the showroom or called, the staff was unfailingly polite and helpful.

We wanted a quality product and installation that was hassle free. We wanted a local company with a good history and ability to communicate well
During job and if any problems afterwards. So far they have met this expectation.

I had previous experience with company

The service was exceptional. They were extremely helpful and polite. The workers were neat and considerate of our property. It was an excellent service.

They had excellent customer service and product.

In Your Own Words

In Your Own Words - I was looking for a door, and they provided it.

Lead Source

Lead Source - I heard about them through Google.

Great to deal with from start to finish.

In Your Own Words

In Your Own Words - I was looking for energy saving windows and it was provided.

Recognized Excellence

Recognized Excellence - I think everyone did a great job.

Recognized Excellence

Recognized Excellence - The entire install crew for the final phase of our window project. The crew leader was great.

We felt very comfortable with the knowledge and quality service Kelly provided. All of the staff were friendly and trustworthy. Would definitely recommend!

In Your Own Words

In Your Own Words - We wanted quality windows and trustworthy workers. Kelly delivered!

Recognized Excellence

Recognized Excellence - The entire team did a great job.

Current Referrals

Current Referrals - Gave your name to neighbors Denise and Tom Bundick. Hopefully, they will give you a call.

Lead Source

Lead Source - 9 years ago through web search and checking references.

In Your Own Words

In Your Own Words - Looking for quality product above and beyond an experience you could get from a big box store. It was a great experience.

Recognized Excellence

Recognized Excellence - My installer I’m sorry I forget their names!!

Lead Source

Lead Source - Our neighborhood Facebook page.

In Your Own Words

In Your Own Words - I needed an entryway door installed, and it was done the way we planned.

Recognized Excellence

Recognized Excellence - I would like to recognize the lead on the crew of the installation, he was excellent. Good kid, explained everything, great communication skills, very detailed, very polite, well-spoken.

Lead Source

Lead Source - We used them previously for a window install job. They were a little more expensive with this project, but they were efficient, quick. We didn't get any more estimates because of our experience the first time. No problems with them at all.

Additional Comments

Additional Comments - They get the job done correctly.

I would unconditionally recommend Kelly Window and Door

Professional & Organized

Professional & Organized - Absolutely everyone we dealt with from sales to installation to management was great

Communication

Communication - We were kept well informed on the progress for window construction and scheduling installation

Installation Crew

Installation Crew - They were the best.

Clean & Safe

Clean & Safe - When we inspected after each day and when the job was completed there was not a scrap of construction materials to be found.

In Your Own Words

In Your Own Words - Great windows properly engineeted for our NC climate at an affordable. Properly built and installed.

Recognized Excellence

Recognized Excellence - Edwin the installation crew supervisor.

Lead Source

Lead Source - Google and Next Door Neighbor

In Your Own Words

In Your Own Words - Yes you provided it- excellent product and expert installation.

Recognized Excellence

Recognized Excellence - Dan did an excellent job installing my windows.

Lead Source

Lead Source - Friends

Additional Comments

Additional Comments - You sell an excellent product

We were impressed with each person we worked with on our window & door project. From the salesperson, to the receptionist, to the quality crew teams. Everyone was quick to help if we had questions and was very professional on their timing to get back with us. We would highly recommend this company to our friends and family. They took care of all the details and made this whole process very smooth for us.

Recognized Excellence

Recognized Excellence - Bill Kramer, & our window + door installation crew team members.

In Your Own Words

In Your Own Words - I wanted a reputable company that stood behind their product.

Lead Source

Lead Source - I did a google search and then spoke to a neighbor who had windows installed. She was pleased with the work.

In Your Own Words

In Your Own Words - We were looking for a door and some replacement windows, and yes, you had what we were looking for.

Recognized Excellence

Recognized Excellence - Everyone

Lead Source

Lead Source - Neighbors, especially Cathy Emens