I was very pleased with the service and the communication.
Yes, we were looking for a local company and they were very helpful.
I would like to recognize the salesman and they crew for their exceptional service. They were great. They were all very knowledgeable and friendly.
Yes, I was looking to replace all of the windows in my house.
I would like to recognize the installers for their exceptional service. They were very professional and helpful.
I heard about Kelly Window & Door through a friends recommendation.
Excellent customer service and we are very happy with product installed.
Bill the salesperson was very courteous, professional, listened to what I wanted and got the project started and the installers were professional, quick and courteous.
Ryan informed me how the installation would unfold. I was concerned about the weather that day. He was reassuring. He and Tommy worked all day. I don’t think they took a break. I appreciate their attention to detail. I appreciate the fine job they did.
we love Kelly Window and Door!
I knew my new windows would make a difference but did not know how much of a difference that they would make with the temperature and the noise.
Of all the companies I researched for our new windows, Kelly was the only one that not only took the time to explain what our options were in terms of materials & styles, but answered all questions patiently, & brought a sample window so I could physically see what we were getting. The team was extremely courteous and professional. They really did their utmost to make sure that we'd be happy with our chosen windows & helped to make certain that our blinds would fit. We love our new windows!
I am looking forward to using them again.
We did a lot of research. We had multiple people over to give estimates, but we really liked Kelly window's style of windows.
I was looking for a door and they were able to install one at a good price.
I was very impressed with Kelly Windows right from the start. The sales person was friendly and professional and gave me a fair price. I trusted him immediately. The install team was extremely efficient and minimized the disruption to my house. I was very surprised how easy the install was and how little the disruption I experienced. I highly recommend Kelly Windows.
I was blow away by the salesperson and his professionalism. He answered every question and explained it perfectly. The people who came to install our door out to the deck had to endure some rain and bad weather. But they came prepared to work in that kind of weather. It was professionally done and they cleaned up everything after they were done.
We knew we needed a new door to our deck and so we called to set up an appointment. Bill Creamer came and did a fantastic job of showing us the door that we needed and explained how the procedure would take place. It exceeded us when it only took about four to five weeks to order and install. That was great.
I received three choices online and yours was the best at setting up a time to meet and also getting the job done in a timely manner.
They have great salespeople and installation crew. The door looks amazing. Can't thank you enough.
This is the second time we have used Kelly Window and Door and this is the best service
I was looking for quality, good price and professionalism and Kelly Window and Door had all of them.
We love our new windows! Everyone was professional, courteous and helpful! Highly recommend Kelly Window and Door!
I had three exterior doors replaced by Kelly Window and Door including two French double doors. The doors they installed were extremely well made and the installation crew too great care installing them. I feel like they installed them like it was for their own house.
Yes we are extremely happy with the outcome of the windows and doors so far
We needed a new window, which is a custom size, and you were able to provide the window we were looking for!
I’m going through some health issues and the owner, Mr. Kelly and his staff have been amazingly generous and gone out of their way to help me. My windows are beautiful and I will always be grateful for the integrity and professionalism of this company!!! I highly recommend them! Thank you Mr. Kelly and staff!
Excellent communications, reasonable product pricing. My installation team, Kenton & Dylan, was on time, meticulous, and professional with the installation. It was a pleasure to watch Kenton as he was on point, precise and approached my Patio door installation like assembling a puzzle. Another bonus was they kept a clean work area at all times! This team approached my original door cut-out by flashing with adhesive, installing a plastic drip pan and insulated all open air space. (Trust me the original was not like this!) Amazed and satisfied was what I felt after they finished installation. They even preserved my original door molding and re-installed perfectly. I have already recommended Kelly W&D to a person on Nextdoor and would contact Kelly again for another project. Thank you Kelly W&D for a successful, stress free, quality installation and product!
We needed replacement of exterior doors and addition of storm doors and received an exceptional product and installation.
Kelly Window and Door will absolutely be my go to company for any future door replacement projects. KWD provided excellent customer service in all areas of the project from the initial meeting to finished installed product.
I am happy with the windows so far, although I had been hoping for better noise reduction. I was very pleased with the professionalism and thoroughness of the salesman, but not with the lead installer. He was not courteous to me and was inflexible about scheduling. There was also a part of the job he had agreed to do but forgot to do, and he had left some mess on my deck and in one of the bedrooms as well as leaving their sign on our front lawn. I had also been told that after installation was finished, we would be shown how to operate/clean the windows, but that was not done.
long wait high price not impressed at all
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kelly Window & Door as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys