In Your Own Words - I was looking for a quality sliding back patio door, and I believe Kelly Window and Door provided this for my home.
In Your Own Words - Kelly Window & Door was referred to me by a friend. I was very satisfied.
Recognized Excellence - I would like to recognize everyone involved. They were all very professional.
Lead Source - I heard about Kelly Window & Door through a friend.
I have used Kelly windows and doors for many years, both for doors and windows. They are an excellent company with all professionals with experience and expertise to do the job right the first time. I loved that the company communicates by email to let you know the status of your project and the exact time you will receive the products. The communication with Kelly Window and Doors is very much appreciated.
I WILL be recommending anyone I know to contact Kelly Window & Door for their door and window projects.
Communication - It was great having the updates and knowing where everything was at in the process. I never felt out of the loop.
Installation Crew - Very courteous, informative and detailed
Quality Of Materials - The doors are so beautiful and well made and the windows have some of the best insulating values I have ever seen.
Quality Of Workmanship - All the installers took pride in their work. They were efficient, respectful and dedicated to excellence.
In Your Own Words - I was looking for quality doors and windows for my home. And yes you definitely delivered on superior products.
Recognized Excellence - EVERYONE!!! They are truly an AWESOME team of folks to work with.
Additional Comments - I am so thankful that I partnered with Kelly Window & Door to provide my doors and windows. I have been so impressed with everything from start to finish. The windows and doors are AMAZING and I know that I will not have to worry about them for a long time. They took such good care of me and my home. Thank you so much KWD!!!
In Your Own Words - I was looking for a bathroom window replacement, and they provided it wonderfully.
Recognized Excellence - I would like to recognize David Ludlum for his exceptional service.
Kelly Window & Door was very efficient. I am very pleased with the work that they did.
In Your Own Words - I was looking for someone who was honest. I was looking for someone with high ratings who had not had a lot of complaints. I found Kelly Window & Door and I could see why.
Lead Source - I heard about Kelly Window & Door from online reviews.
Additional Comments - I was very satisfied with Kelly Window & Door.
In Your Own Words - We were looking for a quality product at a fair price. We believe we got both with Kelly. We had extensive water damage that needed to be repaired before our new door could be installed. The installation team kept us informed at every step of the process and repaired the damaged area quickly and at a reasonable price.
You can’t beat Kelly window and door. This is the second time I’ve used them and I would definitely use them again and recommend them without hesitation.
Sales Knowledge - Kendrick won’t do you wrong
Installation Crew - Jake and Harold - these 2 installers were the best. Obviously know what they are doing, Seem to have many years of experience and work so well together. They did a wonderful job on my door. Bonus is that they were both genuinely nice people.
Work Done Right - Again, kudos to Jake and Harold
In Your Own Words - This was my second time using Kelly window and door. I had used them at my previous home before I sold. When it was time to replace the door at the home I bought, I wasted About six months of time looking for contractors, looking at doors, being bothered with no-shows. Some contractors are called wanted me to go pick out the door, order The door, bring it home with me or pay for it to be delivered, and then the contractor would just show up and install the door. I had no idea how to measure for a custom-made door. Enough of that nonsense! I knew Kelly would do me right and come through for me And they did. Yes, it’s a monetary investment, but for the customer service Kelly provides and the excellent job they do, they are worth every penny.
Recognized Excellence - Again, second time I’ve worked with Kendrick, but you can’t beat his professionalism. He is just also a genuinely nice person. He kept me updated during the manufacturing process, which I really really appreciated. I would say that communication and Customer Service are definitely two of Kelly’s strengths. Also Harold and Jake, my two Installers - They did an excellent job, and were so professional and and this is one way you know you have a professional… I told them to leave the mess that was made I would clean it up myself no problem, but they would not allow that. After the project was done they cleaned up and my home was left exactly the way they walked into it… Actually The floor was probably cleaner when they left!
Lead Source - I had used them once before in a desperate situation.
Additional Comments - You can’t beat Kelly window and door. I would definitely use them again and recommend them without hesitation.
I love my new patio door and was very pleased with the whole experience.
Sales Knowledge - David Ludlum made the whole process easy.
Installation Crew - The installers were efficient, neat and friendly.
Schedule - The time frame was 4-6 months. I had it in about 5 weeks. I was so happy about that!
In Your Own Words - I was looking for windows and a patio door. Due to financial restraints, I went with just the door. The windows will have to wait until next year.
Recognized Excellence - David Ludlum
Lead Source - Nextdoor app
The team did a great job installing the windows. The work area was left clean.
In Your Own Words - I wanted my windows installed without my involvement. I was able to continue to work throughout the entire process.
Our entire experience with Kelly Door and Window was positive. From the first visit to review a plan and products to the final installation- it was professional, communication was great and the final product/installation was wonderful.
Professional & Organized - The installation and clean up was especially impressive. Each day, the floor was vacuumed and all materials were cleaned up. Kenton and Dylan were the best!
Installation Crew - THis was very professionally completed. Kenton and Dylan were on time, cleaned up each day, congenial and communicated effectively.
Recognized Excellence - Kenton and Dylan for their high standards on installation.
Lead Source - Next Door Neighbor site
In Your Own Words - Excellent, professional team. We will continue to do business with KWD
Beyond the wait time the service was great from sales person to the whole process.
Sales Knowledge - he was honest and didn't try to push - it felt like someone who wants to work with me and do beyond.
Installation Crew - They were very helpful and nice and communicated with us when needed
In Your Own Words - You listened
Recognized Excellence - Bill the sales person came with color samples to help me choose the color to match my new siding color. The guy who took measurement texted me with all info I asked for. I am sorry I forgot his name
Lead Source - facebook neighbors
Additional Comments - Thanks!
In Your Own Words - I was looking for a quality organization that is locally owned.
Lead Source - I heard about Kelly Window and Door because they are well known in the community.
Professional & Organized - The guys that worked on our door were really great! Very personable and professional.
Installation Crew - These guys were great, really friendly and did an awesome job.
Recognized Excellence - I don't have the 2 guys names that did our job but they were amazing.
In Your Own Words - I was looking to replace windows and they were able to provide that.
Recognized Excellence - I would like to recognize the entire installation crew since they were really helpful and professional.
Lead Source - I heard about them through a Google search.
In Your Own Words - Quality windows at a fair price and a company that would install the product professionally and stand behind the product. So far so good!!
Recognized Excellence - The installers were great. Unfortunately I don't recall their names.
In Your Own Words - I am a repeat customer. I was looking for the same quality and service that I received the first time, and I did receive that.
Recognized Excellence - Everybody I dealt with from the installation to communication was excellent.
Lead Source - I have used them several years ago. My husband heard an advertisement on the radio.
Additional Comments - I am a very pleased customer, and we are very happy with our windows.
I went with Kelly Window & Door because they had the quickest timeline. They were not the most affordable, but I am glad I went with them as I am happy with the final product.
In Your Own Words - Very satisfied with the service and quality.
I had a great experience with them, the installation is professional and the windows are great.
In Your Own Words - they provided what I was looking for since we've already used them before and I'm happy with their product.
Recognized Excellence - The installer Dan was fantastic and he was really easy to work with
Current Referrals - I don't know anyone at this time but when I do I will refer them for sure.
Lead Source - I used them before but I'm not sure how I heard about them initially but the neighbors reminded me of them.
Additional Comments - We really appreciate how easy they are to work with and how great the windows are.
Recognized Excellence - I would like to recognize the 2 gentlemen that replaced the window and the client service team for their exceptional service.
Lead Source - I just did some research and I saw the van up the street at another home.
Additional Comments - We are very satisfied with the communication and professionalism.
Recognized Excellence - Dan the installer did a great job!
In Your Own Words - I was looking for a easy process for my front door, and I got it!
They were very professional, they came and took care of our house, and they didn't test it as a job, it was amazing.
Schedule - They adhered to the schedule as much as they could, but there were some material delays that were out of their hands.
In Your Own Words - I was looking for basement store windows sealing for a historic house, and they provided what I needed.
Recognized Excellence - Everyone was great, the installation crew manager was amazing, and the gentleman that was in touch with me was amazing, and they also did our front door for us.
Additional Comments - I thought the communication was excellent, it is very different from other vendors.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kelly Window & Door as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys