The entire process (sales call, communications, timing, installation, finance, follow-up) was pleasant and professional.
Their professionalism is appreciated. I would use them again.
We are very much pleased with our doors and the installation. The company has kept their word on making sure we were satisfied. Their promise to fix a few areas that needed attention were taken care of. We would definitely use again and recommend Kelly Window & Door.
Kelly Window & Door, Please keep doing what you are doing. My husband and I have had such horrible experiences with companies doing work at our house that we have come to expect issues. Kelly Window & Door has given us hope again that there are actual companies out there that take pride in doing the job right. Your team members always introduce themselves, check in with us, are considerate of the fact that they are in our home and the work is disruptive to our lives and do everything that they can to make sure that we are comfortable with them in our house. The team is showing up when they say that they will, completing the work within the estimated timeframe and cleaning up after themselves. We are left with our house as it was before the job started but with a beautiful new door/window. The product also seems to be everything that was promised (everything is still new so time will tell but considering how well the installations have gone I can't imagine the product would be less than perfect). Kelly Window & Door is expensive but they are worth every penny.
Quality windows. Great customer service. Timely and easy to work with.
I wish the windows were made here and not in China, as it takes a long time to get them. That is my only comment and the reason for the 4-star rating.
Absolutely top-notch organization, and nobody we've encountered has come close to being perfect.
Great communication great product great service
Recognized Excellence - The salesman, project manager and installer were all excellent. And when we visited the showroom or called, the staff was unfailingly polite and helpful.
We wanted a quality product and installation that was hassle free. We wanted a local company with a good history and ability to communicate well
During job and if any problems afterwards. So far they have met this expectation.
I had previous experience with company
The service was exceptional. They were extremely helpful and polite. The workers were neat and considerate of our property. It was an excellent service.
They had excellent customer service and product.
In Your Own Words - I was looking for a door, and they provided it.
Lead Source - I heard about them through Google.
Great to deal with from start to finish.
In Your Own Words - I was looking for energy saving windows and it was provided.
Recognized Excellence - I think everyone did a great job.
Recognized Excellence - The entire install crew for the final phase of our window project. The crew leader was great.
We felt very comfortable with the knowledge and quality service Kelly provided. All of the staff were friendly and trustworthy. Would definitely recommend!
In Your Own Words - We wanted quality windows and trustworthy workers. Kelly delivered!
Recognized Excellence - The entire team did a great job.
Current Referrals - Gave your name to neighbors Denise and Tom Bundick. Hopefully, they will give you a call.
Lead Source - 9 years ago through web search and checking references.
In Your Own Words - Looking for quality product above and beyond an experience you could get from a big box store. It was a great experience.
Recognized Excellence - My installer I’m sorry I forget their names!!
Lead Source - Our neighborhood Facebook page.
In Your Own Words - I needed an entryway door installed, and it was done the way we planned.
Recognized Excellence - I would like to recognize the lead on the crew of the installation, he was excellent. Good kid, explained everything, great communication skills, very detailed, very polite, well-spoken.
Lead Source - We used them previously for a window install job. They were a little more expensive with this project, but they were efficient, quick. We didn't get any more estimates because of our experience the first time. No problems with them at all.
Additional Comments - They get the job done correctly.
I would unconditionally recommend Kelly Window and Door
Professional & Organized - Absolutely everyone we dealt with from sales to installation to management was great
Communication - We were kept well informed on the progress for window construction and scheduling installation
Installation Crew - They were the best.
Clean & Safe - When we inspected after each day and when the job was completed there was not a scrap of construction materials to be found.
In Your Own Words - Great windows properly engineeted for our NC climate at an affordable. Properly built and installed.
Recognized Excellence - Edwin the installation crew supervisor.
Lead Source - Google and Next Door Neighbor
In Your Own Words - Yes you provided it- excellent product and expert installation.
Recognized Excellence - Dan did an excellent job installing my windows.
Lead Source - Friends
Additional Comments - You sell an excellent product
We were impressed with each person we worked with on our window & door project. From the salesperson, to the receptionist, to the quality crew teams. Everyone was quick to help if we had questions and was very professional on their timing to get back with us. We would highly recommend this company to our friends and family. They took care of all the details and made this whole process very smooth for us.
Recognized Excellence - Bill Kramer, & our window + door installation crew team members.
In Your Own Words - I wanted a reputable company that stood behind their product.
Lead Source - I did a google search and then spoke to a neighbor who had windows installed. She was pleased with the work.
In Your Own Words - We were looking for a door and some replacement windows, and yes, you had what we were looking for.
Recognized Excellence - Everyone
Lead Source - Neighbors, especially Cathy Emens
In Your Own Words - Quality work at a fair price
Have already recommended to a neighbor.
In Your Own Words - We were provided good options for a door replacement.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Kelly Window & Door as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys