In Your Own Words

In Your Own Words - Wonderful Experience - A little slow due to COVID, otherwise excellent experience.

Super helpful from start to finish - clearly prioritize an excellent customer service experience

Sales Knowledge

Sales Knowledge - Again, responsive and thorough in getting back to me on my questions

In Your Own Words

In Your Own Words - Quality, good pricing, good customer service - you delivered on all of these

Very good experience during each step from the initial introduction right through the final installation. Very pleased with the great quality door and excellent service.

Sales Knowledge

Sales Knowledge - Another door company gave us bad information about the scope of our door replacement. Kelly Window & Door was very confident about their ability to give us what we wanted and made good on that promise.

Professional & Organized

Professional & Organized - Very professional and organized.

Communication

Communication - Very good with details about the door and the whole process. Excellent follow up.

Installation Crew

Installation Crew - Very polite, neat and organized. Excellent workmanship and very good cleanup.

Quality Of Materials

Quality Of Materials - Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Excellent.

In Your Own Words

In Your Own Words - Shopped for a quality door. a professional installation and workmanship. Got it all and more.

Recognized Excellence

Recognized Excellence - Our salesman and the installer. Hats off to both!

Lead Source

Lead Source - Online

The team with Kelly Window & Door was excellent. They provided skilled technicians and I am very pleased with that.

Recognized Excellence

Recognized Excellence - I am not sure of their names but the two men who came to do the install.

Absolutely everything that Kelly Window did was amazing. The process was extremely easy and I received constant updates during the entire process. The install was surprisingly quick and the guys did a great job. I can't say enough good things about my experience with Kelly Window.

Sales Knowledge

Sales Knowledge - One of the main reasons I chose Kelly was because of their knowledge and my positive interaction with them when they came to give me an estimate.

Communication

Communication - Communication was above my expectations.

Quality Of Materials

Quality Of Materials - I love the product they installed

In Your Own Words

In Your Own Words - I was looking for the best quality at a fair price and I definitely received that

The experience was better than we expected. It certainly seems like they are the most professional home improvement contracting work that we worked with.

Communication

Communication - They always stayed in contact with me.

In Your Own Words

In Your Own Words - We were looking for professionals to make recommendations about window replacements in different spots of the house, one being a very large window we hadn't worked with. I was really impressed by the salesperson giving us options, recommendations, and the trade-offs for pricing. We have had to do a lot of projects on our house, so we worked with a lot of different contractors and Kelly was miles ahead than the other contractors we have worked with. They had a really good online presence, sales pattern, and a confident sales person, as well as the follow through matching our expectations. You would be surprised how rare that it is. The communication and matching our expectations was great. We are considering having them come out in a few years to replace all of our windows.

Recognized Excellence

Recognized Excellence - I would like to recognize Bill Cramer and Kenton Walker for exceptional service. Kenton was super personable, cautious around our cats, and just generally respectful that we were working from home.

Lead Source

Lead Source - I heard about them through work. They sent out an email which contained Kelly's name.

Bill Kramer was our Kelly Windows Consultant. He was beyond professional and knowledgeable. We settled on on the Sunrise Restoration Windows with the Omega 12 glass. It was very nice that we could pay 1/2 down with our credit card. Then over the course of the next two months (5 months into Covid-19 ---mind you, we received weekly text updates keeping us in the loop on the Window Production Process. We then had a kind, courteous, & thoughtful installer install our 2nd story windows over two days. He cleaned up after himself perfectly and put everything back in its place. I then called Bill the next day after receiving our email invoice for 2nd half payment, and I paid for it again with our credit card. Seamless process and we love the quiet bedrooms that we now have. The windows are beautiful. We can't wait to do the same to our 1st floor windows when we save up enough money over the next year or two. Well worth the investment.

In Your Own Words

In Your Own Words - Bill Kramer was our Kelly Windows Consultant. He was beyond professional and knowledgeable. We settled on on the Sunrise Restoration Windows with the Omega 12 glass. It was very nice that we could pay 1/2 down with our credit card. Then over the course of the next two months (5 months into Covid-19 ---mind you, we received weekly text updates keeping us in the loop on the Window Production Process. We then had a kind, courteous, & thoughtful installer install our 2nd story windows over two days. He cleaned up after himself perfectly and put everything back in its place. I then called Bill the next day after receiving our email invoice for 2nd half payment, and I paid for it again with our credit card. Seamless process and we love the quiet bedrooms that we now have. The windows are beautiful. We can't wait to do the same to our 1st floor windows when we save up enough money over the next year or two. Well worth the investment.

Additional Comments

Additional Comments - Bill Kramer was our Kelly Windows Consultant. He was beyond professional and knowledgeable. We settled on on the Sunrise Restoration Windows with the Omega 12 glass. It was very nice that we could pay 1/2 down with our credit card. Then over the course of the next two months (5 months into Covid-19 ---mind you, we received weekly text updates keeping us in the loop on the Window Production Process. We then had a kind, courteous, & thoughtful installer install our 2nd story windows over two days. He cleaned up after himself perfectly and put everything back in its place. I then called Bill the next day after receiving our email invoice for 2nd half payment, and I paid for it again with our credit card. Seamless process and we love the quiet bedrooms that we now have. The windows are beautiful. We can't wait to do the same to our 1st floor windows when we save up enough money over the next year or two. Well worth the investment.

Recognized Excellence

Recognized Excellence - I would like to recognize Tony Wilson for exceptional service.

In Your Own Words

In Your Own Words - New back door at a reasonable price and advice regarding our front door. Yes.

Recognized Excellence

Recognized Excellence - Everyone was great but appreciated Tony Wilson providing a detailed and transparent quote and honest advice about what we needed.

Recognized Excellence

Recognized Excellence - Bill Cramer; Mark Fincher; Kenton Walker. All supported us at various points in the process, and were tremendous!

They were easy to work with and timely.

Installation Crew

Installation Crew - They were amazing. You would have never known that they put a new door in when they were finished, they clean everything up spotless.

Recognized Excellence

Recognized Excellence - I would like to recognize our installer, Ryan Albracht. He was amazing.

Lead Source

Lead Source - We were referred through our neighborhood, a few people had used them.

Installation Crew

Installation Crew - I would give six stars if I could!

In Your Own Words

In Your Own Words - We needed our entire front entryway torn out and redone, they did a fantastic job!

Recognized Excellence

Recognized Excellence - The crew that did the installation was amazing. I never caught their names but they deserve to be acknowledged for excellence.

They were very timely, professional, friendly and the product is great quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Kenton. he was very considerate and professional.

In Your Own Words

In Your Own Words - Initially, we were looking for a custom window above the front door. After hearing what they had to offer, the conversation went from the backdoor leading to the deck. It was the door that swings open. It wasn't very insulated and didn't open and close easliy. We were more interested in a sliding door given the location. Ultimately, we ended up going with the sliding glass door and the window above the front door. Kelly Window and Door did both projects.

Recognized Excellence

Recognized Excellence - We thought the lead installer was very professional, personable and willing to touch up the couple of things that needed to be addresed.

Each step of the way, Kelly personnel were professional, courteous and prompt. From the sales process to the clean up after the job, all was done well. I was especially impressed with the regular text updates providing me status of the order. And the workmanship included painting with matching paint and excellent caulking. I could not have designed a better experience. Taylor Vaughan You have my permission so post this on your website as you deem appropriate.

Sales Knowledge

Sales Knowledge - Tony is the BEST!!! I thoroughly enjoyed working with him!

Communication

Communication - Was kept updated on status the entire project.

Quality Of Materials

Quality Of Materials - ProVia doors are the BEST!!!

Recognized Excellence

Recognized Excellence - Tony, hands down!! And our installer, Ryan.

In Your Own Words

In Your Own Words - I was looking for quality and professionalism and Kelly Window and Door provided it.

Current Referrals

Current Referrals - Not at this time but will share in the future.

Additional Comments

Additional Comments - It was very well done.

In Your Own Words

In Your Own Words - I was looking for a replacement back door. They provided it for me.

In Your Own Words

In Your Own Words - Yes, Looking for exterior doors , 9 ft. We ended up with two 9 footers. One has decorative glass, one clear glass. Very satisfied.

In Your Own Words

In Your Own Words - You met and exceeded our expectations.

Recognized Excellence

Recognized Excellence - I would say their installation crew, they were really amazing!!!!

Lead Source

Lead Source - My sister has you install windows and doors at her home years ago.

The ProVia products were exactly what I wanted. And the service from Kelly Window and Door was superior to any service I have ever received.

Sales Knowledge

Sales Knowledge - Bill knew the products inside out. I expained what I wanted and he was immediately able to show it to me in the catalog and explain how it worked. He also followed up on my question in a timely manner.

Professional & Organized

Professional & Organized - Everyone was extremely professional and friendly.

Communication

Communication - I never had to call them with a question. They kept me informed about the procees and timing of everything. I loved how they messaged me each week with an update on the product.

Installation Crew

Installation Crew - The installation crew was very knowledgeable and skilled. They also made sure I understood how to work all the doors, screens, and locks.

Quality Of Materials

Quality Of Materials - The ProVia sliding glass doors are wonderful. The move so easily and the screens fits precisely. I can am so pleased with them.

Quality Of Workmanship

Quality Of Workmanship - They did an excellent job. I was particularly impressed with the finishing trim and the caulking and filling the finishing nail holes with wax. It was perfect.

Work Done Right

Work Done Right - They were very meticulous about everything being done exactly right and to my satisfaction.

Schedule

Schedule - They explained how long it would take to manufacture the doors and their estimate was exactly right. They said they would call to schedule the installation as soon as the doors were ready, and they followed through exactly as they said they would. They sent reminders and then showed up exactly on time.

Recognized Excellence

Recognized Excellence - Everyone gave exceptional service: the person answering the phone, the sales person, the manager, the crew. Everyone was very personable and seemed to genuinely care.

The new windows have already made a huge impact on the heating and cooling in our house. The added bonus is the lack of outside noise and the smoke from burning fire pits. We would strongly recommend this product.

In Your Own Words

In Your Own Words - We needed a replacement window for our master bath. It was proved quickly and professionally

Recognized Excellence

Recognized Excellence - Kendrick. He communicated with us every step of the way

Recognized Excellence

Recognized Excellence - Kendrick and the guys who installed the door were awesome

Did the best work that I could ever have expected from a contractor.

Sales Knowledge

Sales Knowledge - Helped us out tremendously with our decision

Communication

Communication - Very much appreciated all the up dates

Installation Crew

Installation Crew - The Best!

In Your Own Words

In Your Own Words - Professional work

Recognized Excellence

Recognized Excellence - The Crew were all fantastic

Additional Comments

Additional Comments - Very pleased with the job