In Your Own Words

In Your Own Words - Needed to replace windows in house; was very pleased with both quality of windows and the service.

Recognized Excellence

Recognized Excellence - The salesperson, Bill Volk, was extremely helpful.

Lead Source

Lead Source - Had replaced French doors in a previous house several years ago; reviews on Angi's List still showed quality work.

Installation Crew

Installation Crew - These guys were excellent! Courteous, timely, very helpful! They were fabulous!

You do know your business. Our questions were answered and we also received some recomendations. We are pleased with the results on the doors and window projects.

Everything about this project exceeded my expectations. If anyone I know is looking for a door or window replacement I won't hesitate to recommend Kelly

In Your Own Words

In Your Own Words - I really wanted a professional assessment of the issues I was having with my door, and everyone I worked with provided that, from quote to installation.

Additional Comments

Additional Comments - Between the quality of the door and the extent of work that was provided, I feel I received excellent value for the price. That said, when recommending to others I would feel like I needed to point out that it's significantly more expensive than a DIY project.

Kelly is a local owned business - an important consideration for us - with professional and expert personnel who are also personable and helpful at every step as you evaluate options. We are pleased with the experience and especially the end product: a new, stylish and efficient palladium window replacement.

Recognized Excellence

Recognized Excellence - David Ludlum was very helpful in the planning and decision stage on what we needed and was very pleasant during the entire process. For the installation, Dan Smith was not only an expert at the work but a really nice guy to work with. We will return to Kelly for our future window and door needs.

Lead Source

Lead Source - When I conducted research on local companies, the favorable reviews and our initial contact with Kelly was the selling point for us.

Installation Crew

Installation Crew - These guys went above and beyond my expectations. Friendly, professional, and neat. Great job.

Quality Of Materials

Quality Of Materials - The ProVia products are excellent and I’m very happy with them.

Recognized Excellence

Recognized Excellence - Everyone I dealt with provided exceptional service.

In Your Own Words

In Your Own Words - We were looking for new exterior doors, and you provided them.

Recognized Excellence

Recognized Excellence - The entire team, from sales, to the people who took additional measurements, and the installation crew!

Everyone was very professional and easy to work with.

Sales Knowledge

Sales Knowledge - Yes my salesperson was knowledgeable. He provided several options that I had not considered.

Professional & Organized

Professional & Organized - Definitely.

Communication

Communication - Yes!

Installation Crew

Installation Crew - Very professional. Did a great job with the installation and cleaned up afterward.

I understand that the pandemic caused some issues, but the continuous shifting of delivery and installation dates was disconcerting. It gave the impression that no one at Kelly knew how to come up with a realistic estimate of when the door would be shipped or once it was in the warehouse, when it would be installed. The door itself is great and the installers were great.

Great sales reps, pretty great communication, awesome windows, just really long delays thanks to Covid

In Your Own Words

In Your Own Words - We were looking for a sliding door. The salesman was more helpful than we had anticipated. We wanted a bigger opening, and he led us to getting french doors. He was very helpful in helping us get what we wanted.

Recognized Excellence

Recognized Excellence - The salesman had exceptional service.

Lead Source

Lead Source - We saw their name on a Christmas tree.

Additional Comments

Additional Comments - We are really happy with our door. We are happy we chose them, and we are very satisfied.

In Your Own Words

In Your Own Words - Wonderful Experience - A little slow due to COVID, otherwise excellent experience.

Super helpful from start to finish - clearly prioritize an excellent customer service experience

Sales Knowledge

Sales Knowledge - Again, responsive and thorough in getting back to me on my questions

In Your Own Words

In Your Own Words - Quality, good pricing, good customer service - you delivered on all of these

Very good experience during each step from the initial introduction right through the final installation. Very pleased with the great quality door and excellent service.

Sales Knowledge

Sales Knowledge - Another door company gave us bad information about the scope of our door replacement. Kelly Window & Door was very confident about their ability to give us what we wanted and made good on that promise.

Professional & Organized

Professional & Organized - Very professional and organized.

Communication

Communication - Very good with details about the door and the whole process. Excellent follow up.

Installation Crew

Installation Crew - Very polite, neat and organized. Excellent workmanship and very good cleanup.

Quality Of Materials

Quality Of Materials - Very satisfied.

Quality Of Workmanship

Quality Of Workmanship - Excellent.

In Your Own Words

In Your Own Words - Shopped for a quality door. a professional installation and workmanship. Got it all and more.

Recognized Excellence

Recognized Excellence - Our salesman and the installer. Hats off to both!

Lead Source

Lead Source - Online

The team with Kelly Window & Door was excellent. They provided skilled technicians and I am very pleased with that.

Recognized Excellence

Recognized Excellence - I am not sure of their names but the two men who came to do the install.

Absolutely everything that Kelly Window did was amazing. The process was extremely easy and I received constant updates during the entire process. The install was surprisingly quick and the guys did a great job. I can't say enough good things about my experience with Kelly Window.

Sales Knowledge

Sales Knowledge - One of the main reasons I chose Kelly was because of their knowledge and my positive interaction with them when they came to give me an estimate.

Communication

Communication - Communication was above my expectations.

Quality Of Materials

Quality Of Materials - I love the product they installed

In Your Own Words

In Your Own Words - I was looking for the best quality at a fair price and I definitely received that

The experience was better than we expected. It certainly seems like they are the most professional home improvement contracting work that we worked with.

Communication

Communication - They always stayed in contact with me.

In Your Own Words

In Your Own Words - We were looking for professionals to make recommendations about window replacements in different spots of the house, one being a very large window we hadn't worked with. I was really impressed by the salesperson giving us options, recommendations, and the trade-offs for pricing. We have had to do a lot of projects on our house, so we worked with a lot of different contractors and Kelly was miles ahead than the other contractors we have worked with. They had a really good online presence, sales pattern, and a confident sales person, as well as the follow through matching our expectations. You would be surprised how rare that it is. The communication and matching our expectations was great. We are considering having them come out in a few years to replace all of our windows.

Recognized Excellence

Recognized Excellence - I would like to recognize Bill Cramer and Kenton Walker for exceptional service. Kenton was super personable, cautious around our cats, and just generally respectful that we were working from home.

Lead Source

Lead Source - I heard about them through work. They sent out an email which contained Kelly's name.

Bill Kramer was our Kelly Windows Consultant. He was beyond professional and knowledgeable. We settled on on the Sunrise Restoration Windows with the Omega 12 glass. It was very nice that we could pay 1/2 down with our credit card. Then over the course of the next two months (5 months into Covid-19 ---mind you, we received weekly text updates keeping us in the loop on the Window Production Process. We then had a kind, courteous, & thoughtful installer install our 2nd story windows over two days. He cleaned up after himself perfectly and put everything back in its place. I then called Bill the next day after receiving our email invoice for 2nd half payment, and I paid for it again with our credit card. Seamless process and we love the quiet bedrooms that we now have. The windows are beautiful. We can't wait to do the same to our 1st floor windows when we save up enough money over the next year or two. Well worth the investment.

In Your Own Words

In Your Own Words - Bill Kramer was our Kelly Windows Consultant. He was beyond professional and knowledgeable. We settled on on the Sunrise Restoration Windows with the Omega 12 glass. It was very nice that we could pay 1/2 down with our credit card. Then over the course of the next two months (5 months into Covid-19 ---mind you, we received weekly text updates keeping us in the loop on the Window Production Process. We then had a kind, courteous, & thoughtful installer install our 2nd story windows over two days. He cleaned up after himself perfectly and put everything back in its place. I then called Bill the next day after receiving our email invoice for 2nd half payment, and I paid for it again with our credit card. Seamless process and we love the quiet bedrooms that we now have. The windows are beautiful. We can't wait to do the same to our 1st floor windows when we save up enough money over the next year or two. Well worth the investment.

Additional Comments

Additional Comments - Bill Kramer was our Kelly Windows Consultant. He was beyond professional and knowledgeable. We settled on on the Sunrise Restoration Windows with the Omega 12 glass. It was very nice that we could pay 1/2 down with our credit card. Then over the course of the next two months (5 months into Covid-19 ---mind you, we received weekly text updates keeping us in the loop on the Window Production Process. We then had a kind, courteous, & thoughtful installer install our 2nd story windows over two days. He cleaned up after himself perfectly and put everything back in its place. I then called Bill the next day after receiving our email invoice for 2nd half payment, and I paid for it again with our credit card. Seamless process and we love the quiet bedrooms that we now have. The windows are beautiful. We can't wait to do the same to our 1st floor windows when we save up enough money over the next year or two. Well worth the investment.

Recognized Excellence

Recognized Excellence - I would like to recognize Tony Wilson for exceptional service.

In Your Own Words

In Your Own Words - New back door at a reasonable price and advice regarding our front door. Yes.

Recognized Excellence

Recognized Excellence - Everyone was great but appreciated Tony Wilson providing a detailed and transparent quote and honest advice about what we needed.

Recognized Excellence

Recognized Excellence - Bill Cramer; Mark Fincher; Kenton Walker. All supported us at various points in the process, and were tremendous!

They were easy to work with and timely.

Installation Crew

Installation Crew - They were amazing. You would have never known that they put a new door in when they were finished, they clean everything up spotless.

Recognized Excellence

Recognized Excellence - I would like to recognize our installer, Ryan Albracht. He was amazing.

Lead Source

Lead Source - We were referred through our neighborhood, a few people had used them.

Installation Crew

Installation Crew - I would give six stars if I could!

In Your Own Words

In Your Own Words - We needed our entire front entryway torn out and redone, they did a fantastic job!

Recognized Excellence

Recognized Excellence - The crew that did the installation was amazing. I never caught their names but they deserve to be acknowledged for excellence.

They were very timely, professional, friendly and the product is great quality.

Recognized Excellence

Recognized Excellence - I would like to recognize Kenton. he was very considerate and professional.

In Your Own Words

In Your Own Words - Initially, we were looking for a custom window above the front door. After hearing what they had to offer, the conversation went from the backdoor leading to the deck. It was the door that swings open. It wasn't very insulated and didn't open and close easliy. We were more interested in a sliding door given the location. Ultimately, we ended up going with the sliding glass door and the window above the front door. Kelly Window and Door did both projects.

Recognized Excellence

Recognized Excellence - We thought the lead installer was very professional, personable and willing to touch up the couple of things that needed to be addresed.