We purchased a lot and designed/ built a home with JK Monarch – we closed on June 19, 2021. Do I recommend them? Wholeheartedly, no. At the very basic level, they didn’t even build the items we designed with them correctly. We had picked out a floor plan and went through all the modifications, and when it came down to it, two of the items they didn’t even do. They asked us to choose a direction for the sliding door to open – we picked it and they did the opposite. Noticed this and were promptly told they would not be fixing it. Fine, not worth the hassle, no big deal.
On one of our final walk throughs, we noticed that the Laundry room was not roughed in according to the house plan. An “Option” for the laundry room was to include a folding countertop/cabinets on one side. We opted to do this after move in and turned down the quot. The builder placed the electrical receptacle AND the dryer vent exactly where this would go (opposite of the builder plan also). We informed them of the issue and this was the response: “I am informing you regarding the placement of the dryer ventilation. The builder has agreed to move the dryer vent in the utility room to match builder plans. They will not move the electrical power source.” (Side note: there is a certain code allowance for appliance cord length and we could not have made it work per code, I couldn’t even find a dryer cord long enough to fit).
JK Monarch prides themselves on building/designing fine homes, yet they couldn’t even build to our design! Not to mention, the shoddy detail work on the home – see the list below of all the things we had to fix after move in.
So in short, they did NOTHING well.
Now moving on to the warranty. Our community worked through Cascade Builder Services, who had use submit warranty claims through their (or thirdparty app) BuilderTrend. Our access to this app and our history was removed after our 1 year warranty period ended. The list below is everything that we had submitted just off the top of my head.
Further, regarding item 15 on that list, the water intrusion on the upper window, we notified the warranty company around Jan 5, 2022 (I have a follow up email dated the 5th because no one was getting back to me). We had water actively leaking from the window when the snow from the snow storm was melting. The builder replaced the window in June and then came back to seal it in October. Now Jan 2026, the window is failing and leaking in the exact same spot, and the trim above on the inside is bubbling. After paying to have a roofer come out – there were holes in the shingle from the “pump jack” that the siders had used to put the siding on the house. If JK had done the due diligence, they could have found this and fixed it!
I have notified JK Monarch AND Cascade Builder Services of the water intrusion issue. And they take several days to respond and tell me they won’t help me (“Hello, the builders warranty is one year after install. However, the installer, Grove Windows may be willing to investigate). Cascade Builder Services was kind enough to send me a phone number and online form to Grove Windows – neither of which worked. They also informed me that I should have someone “investigate the caulking as that requires annual maintenance.” Further, when I submitted the claim for item #5, as there was water on the inside track of our window upstairs, I was informed “this is normal”. Make your own judgements on that.
We previously designed and had a house built with Quadrant Homes. We were warned about them, but had nothing but standard issues (nail pops) that were handled with ease. We had such a good experience with them that we were excited to do this process again. My point in mentioning that, is that we know that our experience with JK Monarch is not “normal”.

1. Sheet rocked over recessed light in kitchen
2. Inoperable outdoor receptacle
3. Hot/Cold switched on upstairs second shower
4. Hole in furnace drain pan
5. No weep holes in windows
6. Inoperable window locks
7. Scratched downstairs window
8. Missing light fixture bulb cover
9. Sliding door installed opposite of plan/design
10. Laundry room hvac and electric installed incorrectly per original floor plan, not designed plan (Builder only paid to have vent moved, made us responsible for electric)
11. Cracked shower pan in master bathroom
12. Flexing shower floor in downstairs bathroom
13. Schluter trim installed incorrectly/uneven in master bathroom around bathtub
14. Master bath tub installed crooked
15. Water intrusion at upper window
16. Entryway drywall crack
17. Missing tile under the microwave
18. Broken floorboard upstairs bedroom (carpeted over)
19. Loose Tile downstairs bath/uneven tile master bathroom
20. Lumpy (2inch thick) carpet seam in upstairs hallway

Designer Professional & Organized

Designer Professional & Organized - Kalyn was so helpful and organized.

Areas Of Satisfaction

Areas Of Satisfaction - Corrected the issues quickly upon moving in

I am likely to recommend JK Monarch to a friend because of their great customer service and good quality build.

fix my floor

Condition of Home

Condition of Home - When I purchased the lot and design they said my home would be ready July 11. I closed and got my key July 11.

Areas Of Satisfaction

Areas Of Satisfaction - Project finished on time and I love my new home.

Areas For Improvement

Areas For Improvement - My expectations were always met.

Additional Comments

Additional Comments - I love my new home!

We like the home, but the Warranty work has been way too difficult & time consuming.

Recognized Excellence

Recognized Excellence - Kaylan has been fantastic - ALWAYS replies in a timely manner.

There were some builder changes I wish I could have made. They basically said it was too late.

they are agood builder and good customer service

Additional Comments

Additional Comments - We had a great experience from the frame walk to explain and discuss the best options for our home. All members involved were professional and courteous. The hard surface appointment was effortless with your staffs knowledge of interior design.

Quality build, excellent people including contractors.

Additional Comments

Additional Comments - Not wanting to be redundant there is not an area of working with Kalyn that I would not rate above and beyond. She is the coordinator of our project and we can only assume all other contacts with staff would be as good. She is an outstanding representave of your company and at this stage I have shared praises to others.

Superintendent Professionalism

Superintendent Professionalism - The superientendant (Tim Maines) was excellent !!!!! Deserving of 5 star rating. He was professional ... he explained things ... answered all of our questions ... was knowledgable ... and he was personable. That is one of the most important things .... We felt comfortable asking any question .. sometimes more than once.

Clean & Safe

Clean & Safe - We were impressed with the job site.

Recognized Excellence

Recognized Excellence - We would like to recognize Kalyn and Tim for their exceptional customer care. Because of this experience to date we would not hesitate to recommend JK Monarch.

Areas Of Satisfaction

Areas Of Satisfaction - All areas met and exceeded my expectations. This is the most professional, follow-through experience, and I'm at a loss for words about how everything was above and beyond my expectations.

Recognized Excellence

Recognized Excellence - I would like to recognize Kayln Cales and Tim for being exceptional.

Areas Of Satisfaction

Areas Of Satisfaction - The superintendent, Melvin, has been amazing at getting warranty requests finished.

Areas For Improvement

Areas For Improvement - We would have appreciated a little more communication about what warranty requests were/weren't going to be taken care of.

Recognized Excellence

Recognized Excellence - Melvin, the superintendent.

Design Team Communication

Design Team Communication - Kalyn has been so amazing at communicating with us every step of the way. She responds quickly and is always willing to get our questions answered.

Options

Options - Very satisfied. We purchased the home after construction had begun so we were limited with selections but Kalyn was able to get as many things changed for us that she could and was so great at communicating.

Favorite Design Feature (Selections)

Favorite Design Feature (Selections) - The whole house! We can't wait to live here.

Designer Professional & Organized

Designer Professional & Organized - The design team was great, it would have been nice to have a clear list of things we could have had a say in rather than having to ask if we could this or that constantly. It would have also helped us consider things we might not have.

Superintendent Professional & Organized

Superintendent Professional & Organized - Tim was amazing, very straightforward and has continued supporting us.

Recognized Excellence

Recognized Excellence - Tim has went above and beyond for us, and communicates quickly, clearly and accurately which has been very helpful. Alan was also great during our walkthrough the week before we moved in.

Trust

Trust - They did well on this part.

Areas Of Satisfaction

Areas Of Satisfaction - They met my expectations. Their quality is pretty good compared to other home builders.

Areas Of Satisfaction

Areas Of Satisfaction - Build quality and the design.

Superintendent Professional & Organized

Superintendent Professional & Organized - Mel has been great to work with

Areas Of Satisfaction

Areas Of Satisfaction - Build a beautiful homes

Areas For Improvement

Areas For Improvement - So far very pleased

We absolutely love working with Kalyn Cales. She is so helpful, communicative, and has exhibited such kind customer service. She is very prompt in regards to all questions we have. Thank you Kalyn!

Design Team Communication

Design Team Communication - Kalyn was amazing and very patient with us and responsive to our questions and concerns

Professional & Organized

Professional & Organized - Always on time and flexible with our schedule

Design Team Knowledge

Design Team Knowledge - Absolutely Very professional and knowledgeable of her products and available upgrades and finishes

Design Team Attentiveness

Design Team Attentiveness - Very patient and quick to follow up on our needs and questions

Areas of Satisfaction

Areas of Satisfaction - Every area

Additional Comments

Additional Comments - Has been easy and fun and we have felt important and listened to by the JK Monark team.

Recognized Excellence

Recognized Excellence - Kalyn Cales - A++++++ Customer Care Specialist!

New Home Orientation

New Home Orientation - Randy was very informative, patient, and courteous. He took the time to answer all my questions. I was delighted with the binder and explanation of how to use it to keep the house in shape.

Areas Of Satisfaction

Areas Of Satisfaction - Kalyn spent a lot of time helping me design our home. I appreciated her suggestions and experience in making the process as easy as possible for me.

Recognized Excellence

Recognized Excellence - Kalyn and Randy.

Options

Options - extremely satisfied

Areas of Satisfaction

Areas of Satisfaction - Placement of the home on the lot with maximum preservation of natural landscape

Additional Comments

Additional Comments - The design team, construction superintendent and sales team have done a wonderful job facilitating this project.

Beautiful homes with quality materials and finishes! The closing crew were professional and efficient in addressing all the issues in and out of the home! Felt at ease and confident that we bought a high standard and quality home!

Clean & Safe

Clean & Safe - The interior and exterior of the home were kept clean

Quality Of Workmanship

Quality Of Workmanship - High quality of the workmanship in the home

Superintendent Professional & Organized

Superintendent Professional & Organized - Allen was excellent in explaining all the essentials elements in the house and taking the initiative to resolve any pending house issues.

Recognized Excellence

Recognized Excellence - Tammy was outstanding! She was always attentive and professional in assisting us with all the house issues! Allen too was great! He was there to explain all the in’s and out’s of the house. Very organized and knowledgeable

Unfortunately, the process was not as originally described by the builder, so it is not necessarily the experience we would want our friends and family to have.

Schedule

Schedule - They were true to their timeframe.

New Home Orientation

New Home Orientation - The walkthrough was helpful and they did provide the warranty.

Recognized Excellence

Recognized Excellence - Kailyn and Tim were solid.

My mother and I were looking to build a new construction, multigenerational home in Poulsbo. In the process, we came across JK Monarch. From the start, they were extremely helpful. Their agent showed us around the neighborhood and helped us pick a lot with a great view we loved.

We had the opportunity to walk through a couple of their model homes, and you could immediately tell they were higher quality than we had seen from other builders in the area. Our realtor, well-versed in the construction business through a family business, even noted that JK Monarch’s quality was much higher than the homes he usually walks clients through. Based on our experience, we are highly likely to recommend JK Monarch to others looking to build their dream home.

Clean & Safe

Clean & Safe - Throughout the building process, we had the opportunity to walk through the property on several occasions. Each time we visited, the job site was incredibly clean. We even walked through with our smart home automation specialist, who commented on the cleanliness and quality of the job site. We always noticed how neat the place looked from the outside whenever we drove by to check on the progress. It was reassuring to see that JK Monarch kept the site tidy and well-maintained during construction.

Quality Of Materials

Quality Of Materials - We were very surprised to see the quality of the finishes and materials used in the home. As we went through the home customization options, we were pleasantly surprised to see that they offered premium material options without needing to upgrade to the highest plan.

Trust

Trust - On several occasions, even after moving in, where minor complications arose, JK Monarch still took time out of their day to send tradesmen over to resolve issues at the house. They could have easily walked away from us, but they were always kind, supportive, and professional. Our relator mentioned that in the 35 years of his profession, he has never seen a builder whose construction was such a high caliber.

We are very pleased with our experience with JK Monarch. From our first interaction with Michelle Walden to even after receiving our keys, we have felt JK representatives have been prompt, honest and thorough with our questions or concerns. We are very pleased with our new home.

Areas Of Satisfaction

Areas Of Satisfaction - The design process was seamless, the walkthroughs were great.

Recognized Excellence

Recognized Excellence - Shannon Lindgren was amazing. So helpful and always tried to direct me in the right direction.

We have discussed our new home process with many folks and I have nothing but good things to say about JK Monarch. Shannon & Mel have been especially helpful and straightforward - I appreciate that.

Quality Of Workmanship

Quality Of Workmanship - Everything looks very good

Quality Of Materials

Quality Of Materials - Home looks very nice - appliances are very good.