Professional and attentive.
They were prompt and very responsible.
Had some difficulties communicating with the project manager, initially the inspection of my project went smoothly; however after that follow up was lacking. My husband and I had to initiate all follow up, to the point of contacting a supervisor twice.
He was awesome. He explained everything in detail. He visited me 3-4 times. Every time I called and asked a question he answered it directly and did not give me the run around. He was a good guy to work with.
Somewhat difficult with the contractors… theft of our property, improper installation of carpet, which all of this was made right but why not right the first time. Not to mention my Jenkins Rep went AWOL, had to contact bosses and bosses boss just to get the job finished, over two months of work that was promised for 2 weeks completion. All that matters now tho is that my house is back in order.
Follow through in every stage, from assessment to water mitigation, tear out, and repair were exactly as described. All staff were very professional.
Very professional and thorough.
Great service and were prompt , I would recommend them to all my family and friends.
We felt very taken care of. Evan did a good job explaining everything well and being empathetic to our situation.
The initial response to our request was immediate. Drying out the building so rapidly was given star points by our insurance adjuster. Six months were given as the time line. Finishing the punch list in a timely manner would have brought the work to completion within that time frame.
Jenkins Restorations took a very long time to complete the work however, the quality of their work was excellent.
A lot of miscommunication and I'm still waiting on a call back from one of the supervisors and that was two or three weeks ago. If you could get ahold of them that would be great.
Terrific job and responsibility! I would highly recommend them!
Evan was great with my elderly dad! He was very professional!
Do not use this company.
My wife and I are very satisfied with the Dry-Out performed at our residence. The job couldn't have been done better. The Giant fans and Moisture collectors did their job. We are grateful for the job done.
Michael was awesome. We couldn’t be in better hands. He went above and beyond for us making sure we were attended to and comfortable with that was happening. He shared everything he was doing to my husband and I. Thanks so much, Michael V!
I really do like the way everything end up, even though it took three months. It was rough going and everything, but I do like the way it ended up.
Cole was great to work with!
The folks who came out explained all that they were going to do to dry the wall. They also gave us an update as to the progress.
Jenkins Restorations did a wonderful job on my home. They were pretty responsive for the most part.
Evan, the man in charge of the whole project coordination, provided excellent corrdinating service. It is a lot to coordinate and he did a great job in coordinating all the services.
This company is great!! Highly recommend.
Very professional and efficient
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - San Antonio as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys