Got the bait and switch, the tarp up crew did a great job, the actual repair crew did a terrible job. Charged over 23,000 to my insurance to replace, 1, 2by12, 3, 2by6, several 2by4, 4 sheets of roof that they had to do twice because they put a bunch of holes in the new sheets because they missed the studs by a lot, 4 incorrect colored siding panels which they said was the best they could get and one 50 ft gutter and down spout which another group came out and installed. All the hardware used was undersized compared to what was removed, although they had to go back and use larger ties. They used white pine instead of No.2 yellow pine that was used in the original build. Could have done a better job myself for a fraction of the cost.
They took my 6 doors that the water never touched. Trashed my kitchen and bathroom sink. They destroy my stone Marble walls from my bathroom that the water never reached. Cut my pipes and took my carpets. Broke all my kitchen items. Also broke my couches legs. They cut the walls that the water never touched. This is the worst company I’ve never worked with. I don’t recommend at all.
The Jenkins emergency crew is useless, to put it kindly. This crew was sent out to put a tarp over the hole in the roof and mitigate damage. After three futile attempts to prevent further water damage, and after serious rainfall, they finally managed to stop the leakage, UNDER THE ACTIVE SUPERVISION OF A SEPARATE CONTRACTOR . This group is incompetent and because of their inept attempts to keep out rain, additional areas were soaked and we required extra repairs. What’s up with this, Jenkins?
Orlando coordinated repairs that needed to be completed after a tree hit our house. He was very thorough in investigating the extent of the damage and he explained clearly what needed to be done. When i had questions or concerns, he always was available by phone or email and he thoughtfully responded by explaining further the plan, and in some cases, adjusting the plan based upon our requests.He dealt very effectively with my insurance company and as a result we had no misunderstandings regarding costs. He is very courteous and sincerely interested in taking care of our concerns.
I am heartbroken, and disappointed in how I was treated. The lack of communication, and empathy. I trusted them to come into my home, only for them to treat me and the home as if it were trash. They steal things, and go through personal items, and kids items. They throw away things. I paid, and worked hard for my kid's things. I am highly, highly disappointed in how it all happened. As well as, how nothing was responded to after complaints were made. The only person that tried to say something was to say something was Charles. Edwin is a fraud, and so is his crew. They steal. They go through and take things to take home, or sell. They did not provide an itemized list of things. So, it is my word against theirs. I am trying to find paperwork for things, and asking for receipts. I highly would not recommend Jenkins. Even Charles said he would stay on-site after the incident, but he did not. I have asked a number of times for a call, and have gotten no phone call. No paperwork, no anything. They stole my kids school laptops. Which has been a headache. The school system is saying I owe $200 per laptop. No one has apologized to me. Jenkins gets zero stars!
Jenkins Restorations (J.Restorations) exceeded my expectations in the repair and restoration of my home. I had a flood in my home a few months ago that resulted in water damage that made my home uninhabitable. My ceilings, walls, and floors were all severely damaged. J.Restorations provided all of the services that were needed under one company. I didn't have to seek any additional experts, they performed the water mitigation, demolition, restoration, and repair. Their craftsmanship was excellent, and they not only repaired my home but restored it beyond my expectations.
Jenkins service was second to none! Professional and friendly. Highly recommend to everyone!
Jenkins Restorations showed up quickly to repair the roof damage. Both repair technicians were professional, friendly, and thoroughly explained what they were doing each step of the way. I greatly appreciated their expertise and decision to seal the locations that were loosened. It rained the same day right after they completed the job and it was great knowing that my ceiling would not be leaking. I would absolutely recommend this company and team again! Great work, skilled technicians, professional, thorough!
Job professionally done.
Professional, knowledgeable and timely workmanship. I was very pleased with the work of this company and the thoroughness of their work.
They were extremely responsive and explained the process thoroughly. They did what they said they would.
Jenkins Restorations was greatly helpful after the fir. They did great work on our house and got us back home quickly.
A heartfelt thank you to my project manager Bob B. and all the tradesmen and women working for Jenkins Restorations; this was a long journey but my job was completed within the expected range of time. Bob was on-site almost daily keeping me abreast of the work schedule and or any other issues pertaining to the completion of restoring my home. Although Bob may have had other projects in progress, he always made me feel valued, as if my project and I were the top priority! I’m glad he was my project manager and I enjoyed working with him and his crew! I am an extremely satisfied customer! Thank you!
Very satisfied with the projects and the responsiveness of Orlando Boch hand the crews that performed the bathroom and roof repairs.
All Jenkins Restorations personnel exhibited a high degree of honesty and integrity in the performance of their work.
They did a great job. They were on time and provided quality work.
Jenkins response to minimize further water damage was excellent. The only issue was the staff who responded onsite only spoke Spanish so had very limited ability to communicate with them.
Our project was done during COVID. There were times when the subcontractors were not wearing masks. We had concerns about this and we supplied the masks. We did not want people coming into our home without them on. This was not an easy project to work through.
I was very pleased with the work done on my basement.
Jenkins was very clear about the work to be done, and always communicative and friendly. The work was completed on schedule, and to our satisfaction.
Here's what you can expect from Jenkins: 1. Rapid response. 2. Professional estimating, and project management, 3. High integrity from all levels of management, 4. Easy access to all Jenkins personnel, 5. A desire to achieve 100% customer satisfaction.
Jenkins' team lead, Orlando Boch, was fabulous. He was clear, concerned and helpful. We had added stress of our 2 daughters needing to PCS in the midst of everything. Mr. Boch made sure timelines were maintained. He was true to his word every step of the way, very helpful, responsive and communicative.
Jenkins Restoration did a phenomenal job! All their staff were professional, courteous, and timely. The work is immaculate.
I will recommend them to friends and family if the problems are resolved to my satisfaction. All of my other reviews are 5 stars.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Jenkins Restorations - Rockville as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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