We had a very positive experience. The team worked quickly, did not make a huge mess, and the quality of work was good. Customer service was quite good, too!

Jenkins Restoration Service did an excellent job on our home. Steve and the crew came and cleaned out our home after the house firel We pray we do not need them again, but if we do we will not hessitate to call them .Thanks for your great service.

Unfortunately I cannot provide a review of your work or an actual service date because no one had the common courtesy to return my calls after 2 attempts to get someone to respond and schedule an appointment. I initially called to request a estimate and was told someone would reach out in 24 - 48 hours. After a week no one returned my call so I called back to follow up. The woman who answered confirmed my information was in the system and was surprised I hadn't heard from anyone. She attempted to reach out to the project manager while I was on the phone and assured me he would call back. Today is October 24th, another week has gone by, and this company has proven to me they clearly don't need or want my business because I have yet to receive a call. At this point it would be a waste of my time and yours to try and rectify this because I have zero confidence in your project manager's ability to manage an extensive restoration project when he is not organized or professional enough to return a simple phone call. I will also be interested to see if this review even makes it to your site since you appear to be screening all of them. I would like to also say on a positive note that the woman who answered the phone was very nice, very apologetic and I got the impression she wanted to be helpful so I would attribute the 1 rating solely to her. Truly unfortunate that she has to work with people who fall short in their ability to provide basic levels of customer service which does nothing but force her to deal with frustrated customers. Also I want to clarify the address provided is for your verification by mail process. It is not the address of the property I called about with the damage which is a rental property I own in Newport News. You may want to consider including this question as method of verification because you are assuming the mailing address and where the work was performed is the same and in my case they are completely different.

I had water damage and was a basket case worried about my home. Tyler was so good to calm me down and assure me they would take care of me and my home. He was true to his word. Thank God for the kindness and work ethic of your company. I would recommend Jenkins to Anyone and Everyone. You are blessed to have a Great young man like Tyler representing your Company.

Dealing with Jenkins Restoration was more damaging to me mentally than the tornado that actually hit my house.

The rescue team was on time for the emergency - just what the customer needed.

They promised to have my repairs done in a timely manner, but it took several months longer than stated to complete the work. I was given assurances over and over, only to have deadlines pass without explanation or apologies. I had to make far too many calls to get status on the project. The only reason this is 2 stars, and not 1 star, is they did quality work.

I'm very pleased with Jenkins and I highly recommend them to anyone. They have excellent contactors that are on call and ready to please.

Once the process finally started they were reasonably efficient, quick, and kept up correspondence with us along the way.

As Jenkins didn't do the full scope of my home repair - they didn't properly do the initial water mitigation too. They charged me a very high amount for a job that they left at the middle and didn't even think of finishing properly.

The company failed to dry out my house properly and because of that I ended up with a basement and kitchen full go mold, which has caused further damage to my home and put mine and my family’s health at risk.

Jenkins helped me out after a fire. Unfortunately, it was during a pandemic, so there were material shortages. Jenkins was very communicative, and keeping me in the loop. I would recommend Jenkins to anybody.

Poor quality of work

Jenkins Restorations arrived promptly after our family room flooded from a burst water heater. They wasted no time in arriving on a Saturday to set up the necessary fans to dry the flooring. We were very pleased with their remediation services and would definitely recommend them to a friend.

Shaun Bryne was extremely professional from start to finish. He even stopped by for a courtesy visit after the project was over to check if we were satisfied with all the work completed. The contractors by Jenkins, knew their job, were always on time, did a good job and cleaned up daily at the end of the day.The contractor also offered me helpful tips.

I started my restorations project in February and it is still not complete. I had a pipe bust.

Jenkins Restorations does not follow-up with the work intended or performed. They do not monitor their subcontractors well. Project Manager lacked any follow-up with us as the homeowner regarding repairs, project status, or phone calls/texts placed with him

It would be nice if more people on their team spoke English.

We still have three warranty items that they have not taken care of. They just turned it over to us.

It took a long time 3 months

Great service. Any way I could set something up to take the tarp and sand bags off the roof now?

Jenkins was timely and made the extra effort to do the proper job as needed.

Work is still not complete.

Jenkins did good job staying in touch with me during our project. Work was of good quality and thorough.

There were some experiences that were pleasant and very professional. For example-Nigel, the lead on the cleanup team was very courteous, paid close attention to detail and our needs. In addition, he was very flexible with out needs as we try to navigate through a family tragedy. However, Carlos the lead for the construction team was almost entirely the opposite. His team did average to below average work, and Carlos was not responsive at all and not flexible. In fact, there were several times where the time and date was set for work and they never showed, did not call to let us know either. To date, as of today July 5th 2022 over 4months into the process the work is still not complete. Also, a few weeks back I sent an email with some detailed questions to Nigel and have not heard anything back. I am surprised that a company that takes care of such issues that are so sensitive in nature can perform in such a manner.