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GuildQuality surveys
Customer satisfaction
Of 130 customers surveyed, 64 respondedReviews 49
- All feedback
- 5 Star
- 4 Star
- 3 Star
- 2 Star
- 1 Star
Recent reviews
Tom H.
Our house is obvious to all who enter our subdivision. If asked, I will recommend J&S.
Clifford W.
All good!
Han L.
I am very pleased with how everything turned out and I appreciate that the crew came out early this year in the biting cold to get the project done as soon as possible. I would recommend J&S to others in the area and it was a pleasure working with Jeremy and Chris.
Katie K.
Our project timeline kept getting pushed back farther than we were told and communication wasn’t always the best, but the quality and workmanship was perfect and worth the wait
Hannah S.
We had an awesome experience with J&S Siding! Quality of work, friendliness of the crew, and excellent communication made the process a breeze!
Patrick T.
They were on time and they did a good job.
Clifford W.
Very pleased with the quality of the material and the care given to the installation
Coleen L.
They did an good job and I think the finish look is excellent
Paul S.
These guys did a awesome remodel and made our home look incredibly good!!!
Paul S.
very, very good experience
Kathy S.
J&S did a very good job on our project. They listened to our design ideas and saw our vision. The crew worked very well together and the project turned out wonderfully.
Lori D.
The two contractors who worked at our house were incredibly helpful, polite, and very meticulous.
Jarrod D.
I love Steve Hunderman!
Customer in MI
Lead Source
Lead Source - I heard about them on the Hardie website.
Areas Of Satisfaction
Areas Of Satisfaction - It looks great.
Customer in spring lake, MI
Lead Source
Lead Source - They are a Hardy preferred installer and we got their name directly from James Hardy.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the communication. It was easy to communicate with the guys in what was needed and needed to be done.
Recognized Excellence
Recognized Excellence - I would like to recognize Josh for his service.
Customer in grand rapids, MI
Project Manager Professionalism
Project Manager Professionalism - The project manager gets a four plus.
Areas For Improvement
Areas For Improvement - No, they did a great job and we are exceptionally pleased with the results.
Areas Of Satisfaction
Areas Of Satisfaction - They went above and beyond the call of duty in order to get this job done the way we wanted it.
Recognized Excellence
Recognized Excellence - The installation crew was exceptional.
Additional Comments
Additional Comments - We are exceptionally pleased with the results of the job. The house looks great.
Customer in spring lake, MI
Lead Source
Lead Source - We submitted bids through an architect. J&S Siding, INC were also a preferred James Hardie company.
Areas Of Satisfaction
Areas Of Satisfaction - I thought the whole experience was very well done.
Recognized Excellence
Recognized Excellence - I would recognize Josh.
Customer in Grand Rapids, MI
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the installation. They did a great job. My husband was very satisfied.
Recognized Excellence
Recognized Excellence - I would like to recognize Jeremy. He was very good.
Customer in grand rapids, MI
Areas Of Satisfaction
Areas Of Satisfaction - I think that overall it was very satisfactory.
Recognized Excellence
Recognized Excellence - The head installer did a good job and always ahead of the game and always called before he needed something and we always worked together on that.
Customer in Grand Rapids, MI
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quality of the product.
Customer in East Grand Rapids, MI
Areas Of Satisfaction
Areas Of Satisfaction - They did a great job. Thank you.
Customer in Grand Rapids, MI
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the quality of the product, the communication, and their ideas.
Recognized Excellence
Recognized Excellence - Joel Bass, who put up the siding, provided exceptional service, as did Steve, the owner. Steve was very personable and gave a really good presentation, and the product matched his promise.
Customer in St. Joseph, MI
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with the overall appearance of my job, and their efficiency in getting everything done.
Customer in Lansing, MI
Areas Of Satisfaction
Areas Of Satisfaction - I am most satisfied with the overall look of the work.
Customer in Sparta, MI
Areas Of Satisfaction
Areas Of Satisfaction - The installer did a great job.
Recognized Excellence
Recognized Excellence - The lead installer was excellent.
Customer in Ada, MI
Project Manager Professionalism
Project Manager Professionalism - I'd give him a five if i could.
Areas Of Satisfaction
Areas Of Satisfaction - I was most satisfied with Chad the project manager and his crew. They were very good.
Recognized Excellence
Recognized Excellence - I would like to recognize Chad for his exceptional service.
Customer in Grand Rapids, MI
Areas Of Satisfaction
Areas Of Satisfaction - They did a quality job for us, overall the job was great.
Customer in Spring Lake, MI
Areas Of Satisfaction
Areas Of Satisfaction - Everything else, the installation, courteous of the crew, their attention to detail they always kept us informed.
Recognized Excellence
Recognized Excellence - I thought that Steve and his lead guy Josh both did fine work for us.
Customer in Three Rivers, MI
Areas Of Satisfaction
Areas Of Satisfaction - They made the house appear square.
Recognized Excellence
Recognized Excellence - Our sales rep Eric was very good.
Customer in Rockford, MI
Sarah S.
Mick Y.
Shannon N.
Jenifer D.
Christian B.
Kathleen W.
Customer in belmont, MI
Mark P.
Betty R.
Hannah S.
Tim A.
Patty S.
Douglas R.
Douglas R.
Jim V.
Andi L.
Brian H.
Brian H.
George K.
GuildQuality
Customer feedback report
