They did exactly what they said they would do and in the timeframe that they said. I can't complain.
While the end result was satisfactory, what it took to get it there (filing a complaint with BBB) was unsatisfactory. I would give it one star based on first go around with Integrity - but I gave it two because the did fix it, eventually.
I think they have a lot of departments, which are good and professional. They don't seem to communicate well between themselves.
They did not clean up
Chemicals are perfectly balanced every time!
Had 4-5 different pool techs in a 6 month period. Sometimes they would come on Saturday (when we use the pool), so useless. Service department is incompetent and I had to fix my lights myself because they couldn't figure out how. Final service they totally unbalanced and saturated the pool resulting in weeks of white residue. Worst pool service provider I've ever had or heard of.
I was only with them about a year, but I could not recommend them as a pool service.
for the most part a good job, schedule took longer than anticipated
I was really looking forward with them until our month project turned in to a four or five month project. Everything that could have possibly gone wrong, went wrong.
Integrity Pools damaged my property. They've somewhat fixed it, and now they are sending me a bill for fixing what they've damaged.
They are very quick to respond and have helped us get our pool back up to good pool quality status!
The service technician has been inconsistent. There have been four different technicians in a six-week period.
Excellent service so far!
The company is hard to get consistent service. My pool cleaning service is usually late and incomplete.
I think they are good.
They don't do the work they charge for.
They were very professional. They were good at communicating with us. The work is very good quality.
We have been using Integrity Pools to perform weekly maintenance for about two months now. Patrick, our technician, has been great. Does a great job keeping our pool cleaned and us well informed.
Service technician is inconsistent and does not arrive on any sort of schedule. One day, he sat in front of my house for an entire hour until I finally walked outside and asked if he was okay. He made up some excuse and finally serviced the pool. No wonder he's always late!
I would not recommend this company to anyone. Their service is sloppy and incompetent. They don't show up on time and when they do they leave the lid off the skimmers.
pool cleaner is supposed to come on Friday. This past week, no one came, the week before they showed up late on Saturday.
Poor communication, inconsistent scheduling, very little time spent per visit, spills left on pool deck
Techs weren't completing the advertised checklist: not brushing properly, not emptying the pool sweeper, and couldn't balance the chemicals properly because all they know to do is dump excessive chlorine into the pool each week.
I did not have repair work done on my pool. However, I do use the weekly pool cleaning service. I am pretty disappointed in the pool cleaning service. On the first trip, the person spilled chemicals on my lawn and killed a 3ftx4ft spot. They did come out to repair it by replacing the burned grass with turf. Unfortunately with our drought, it hasn't grown back.
There was a miscommunication with the tasks performed at my level of service. I believe I was told that on the first tier of service they emptied pool cleaner nets and skimmers. They don't. They just adjust chemicals. Also, the pool guy left the pool timer doors open. We haven't had rain so nothing was shorted out or any damage done. It was just lack of detail.
For the nearly $200/month, I think I'll add my own chemicals since I'm already cleaning the other items.
Trent does a fantastic job cleaning our pool. It's the cleanest it has ever been. And I love that we can alter our cleaning plan in whatever way we need to and any time.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Integrity Pools as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys