In light of the present Covid-19 pandemic, Improvement Zone took steps to protect our clients and our employees. Every employee is provided with masks and gloves. Every Improvement Zone truck carries hand sanitizer. We practice correct Social-Distancing.
When we are asked to provide a proposal, we can schedule a site visit. Our employees will be wearing their masks and gloves and remain at least 6 feet away from any other person. Outside jobs are completed (depending on the weather) without hesitation. In that situation, we communicate with the homeowners via phone and email. As for interior work, that decision is left to the homeowner. If we are invited into the home, we provide PPE for our employees, keeping in mind the importance of social-distancing.
Be Healthy - Stay Safe.
Improvement Zone cares.
Nick and the team assigned to our small project were very professional and did an excellent job.
Area of Satisfaction - They do quality work. Everyone that has been to my house is professional and hard working. They stay on the job until it is completed. They have great customer service and are extremely reliable and trustworthy..something not easy to find.
They did a great job and very happy with it.
IZ has done work for us on three previous occasions and it's always excellent and done on time. That is why we call them.
They're awesome. They are very courteous, polite and they worked very hard. I have a very large building; they worked hard!
Improvement Zone was 5 stars from start to finish.
Excellent customer service. Willing to work with customer. Honest and upfront about costs.
I have worked with Improvement Zone on multiple projects over the years and love the quality of work and professionalism of employees. During planning phase we discuss how best to implement my vision as well as to identify areas I may have overlooked. They give me cost effective solutions to implement the plan then they execute the plan as agreed.
I was very much satisfied.
Friendly, professional, knowledgeable, and highly skilled -- a pleasure to work with throughout the project!
They were cheaper than the other contractors I contacted and did a good job resolving the problem and they were able to complete the job in a timely manner. The office staff was also nice!
Nick and Jane went above and beyond in taking care of our punchlist needed to sell our home. Far more than I would ever expect out of any contractor. I would recommend to anyone looking to have a quick turnaround done on home fixes.
Have used Improvement Zone in prior years and they continue to do an excellent job. All the work is not completed so therefore the N/A's are present.
This organization meets a real need and I am recommending it to all of my friends.
Everyone should do a Home Energy Audit!
Extremely customer centric, showed up on time, very thorough and honest. I would highly recommend Improvement Zone! They are fantastic.
Lead Source - facebook
Improvement Zone has always been responsive with my questions and thoughts on my energy survey before, during and after. I would recommend them and use them again.
I greatly appreciate Improvement Zone's customer service. They kept me informed via phone & email, letting me know when service would occur, who was coming, etc. They also patiently answered all of my questions!
Areas Of Satisfaction - Strong communication and high quality work
Lead Source - Friend
I have used Improvement Zone on several properties and projects. The work has always been outstanding. I would highly recommend them.
The Improvement Zone team were amazing and very easy to work with. We needed them to fix some things for a resell on our home and they got here assessed the items and fixed them in a timely efficient manner.
Nick and his team did a quality job replacing our front steps. The job was more complex than originally thought but Improvemnt Zone was up to the task! Highly recommended!
Improvement Zone did an excellent job on our kitchen, including an innovative design and quality construction work. We are really happy with our new kitchen!
Areas Of Satisfaction - Outstanding customer service and follow up.
They exceeded my expectations and took such pride in their work.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Improvement Zone as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys