Work not completed. Hired IDS in 2019 to complete storm damage. They began work 4 months after contract start date. Project should have taken 4 months. We spent 5 months in a hotel with a family of 8 moving back in to a house that was not move in ready. In January 2020 they fired the project manager blaming him for all delays. On June 2020 the owner, Mike Rose walked away from the unfinished project advising he will not complete the work or warranty any of his work. I now have to hire another contractor to complete the project as well as fix their mistakes. Mike Rose (owner) does not like that clients look for updates and dates for work under a project management timeline. It should never have taken the 4 month delay to start and one year later still not completed! That is poor project management!
They get you to sign a contract and then ignore you. This was not a fun experience with IDS, and I am trying to be careful because the poor people that get paid hourly to come out here did the best they could given the fact that their manager couldn't even count to four.
The IDS Staff and subcontractors were friendly, and professional. Communication with personnel was very good, especially the workers who came in on a daily basis. Randy did an excellent job on the finishing work. Thanks to the entire staff!
Very pleased with how quickly they responded to the needs we required for our roof due to hail damage. Mr. Haifley worked with our insurance company and we were more than pleased with the outcome.I would not hesitate to call on IDS for any other needs that could arise to our home. Sincerely, Kay Roberts
Very hard working crew. Did a good job cleaning up. Did not find any roofing nails in my yard..
IDS made my home repair easy and stress free, they handled everything with great professionalism. Would highly recommend them to family and friends.
I had water in my basement from a clogged drain attached to my furnace. I called IDS on a Saturday morning and not only were they at my house within 45 minutes, the owner of the company came out and physically put his hands on the job. Great work by great people. I would 100% recommend IDS anyone and everyone!
Areas Of Satisfaction - Very quick and very professional. I called Nicole Shearer (who is fantastic) and advised of my problem. She called the owner/project manager. Within 45 minutes, on a Saturday morning, the owner of the company was at my house along with a team of employees. Very quick and efficient. Extremely nice and lenient on payments. I work for an insurance agency and they didn't require any down payment. Even when I got the estimate from IDS, I told them the HVAC company accepted liability and they were 100% ok with waiting for them to pay the damages. Very convenient for the homeowner.
Additional Comments - Great job! Keep up the good work. Customer service is key and responding within 45 minutes was phenomenal.
I would recommend IDS over and over again, both as a customer of theirs and as an insurance agent. They are fast, courteous, clean, experienced, and local. Very pleased with the work they completed on my kitchen ceiling after a water leak. Amazed at how fast IDS was able to the job, even during the Thanksgiving holiday.
Employees Professionalism - Absolutely! Everyone was fantastic and Jeremy was very understanding and tolerant of my dog!
Areas Of Satisfaction - Response time is very quick and level of professionalism is outstanding!
Additional Comments - You guys are the best!!!
We are very satisfied with all the restoration work done on our home. The employees were very courteous and professional. Their clean-up procedure was remarkable. All questions during the restoration work were answer promptly and clearly. We definitely would recommend IDS to everyone we know. "Hats off".
Areas For Improvement - None
Areas Of Satisfaction - Quality of work, materials. Timely in getting the project done. Pride they take in doing a excellent job well done.
Areas For Improvement - Not applicable.
Areas Of Satisfaction - Professionalism and quality of work performed.
Schedule - Completing the restoration work much sooner that the agreed upon schedule.
Likely To Recommend - Without hesitation!!!
Areas For Improvement - None
Areas Of Satisfaction - They took my need to have the work completed as soon as possible to allow our new tenant occupancy of the dwelling. The workmanship was not only outstanding, they completed the work in record breaking time far exceeding our expectations considering the amount of damage days caused throughout the house over two days by a broken pipe on the second floor..
Additional Comments - Impact Disaster Services did a good job.
Their service in applying the solution to my floor was satisfactory. However, Andrew, the work supervisor, submitted an estimate to my insurance to do the repair work. His estimate was approved by our adjuster. After trying 4 days for him to return my phone call to see when they would be able to start, I finally got hold of him. I told him our insurance company accepted his estimate. He was quite curt about the situation. After speaking to him at length, I finally asked him if his company was going to do the job or not, his reply was “ not really” !!!If he didn’t want the job, why did he submit an estimate to our insurance!!!!!!!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Impact Disaster Services as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
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