Perfectly satisfied with everything that was done
I was completely satisfied. Everyday when they came out, and left, it was completely spotless. I was exceedingly happy.
From start to finish it was a pleasure working with everyone from Hometown Contractors! We highly recommend them.
We used Hometown to screen in our back porch. From the initial contact with the receptionist to the final product, we could not be more pleased. Leon came out to our house on a Saturday to write up the contract and was very personable and explained everything we needed to know. We were originally quoted two to three weeks; however they had a cancellation and was able to complete our project 2 1/2 days after signing the contract! The end results were great and I would highly recommend HTC!!!
Very happy with the company and the results of my covered patio. They did a great job.
While I did not get competitive estimates I feel satisfied with the price I paid to Hometown Contractors for the work they performed. I would recommend Hometown Contractors without any reservations to people looking for quality work to be done on their project.
The reason that we put 0 on the work done right the first time was that the work people actually did not put up the proper amount of supports that we had agreed upon and paid for. My husband caught this before they left, and asked them to correct this. They did so, but were not happy to do this since it was a very hot day. There possibly was not the right communication given to them , even though we had the drawing and information written in our contract that my husband showed the head workman.
work was done in a professional manner
The staff and the initial planners were extremely professional and helpful. They were very helpful throughout and they left the site very clean after each day. They handled all the details with minimum input from me. They were also extremely personable and addressed all of my concerns immediately.
Having Hometown Contractors replace our windows was one of the best home improvement decisions we have ever made. We love our high-quality windows. They are easy-care vinyl, but with detailing that gives the impression of wood. We also got an insurance benefit from the wind mitigation properties.
They came and looked at what I needed and gave me an estimate. They did work for that estimated cost. There were just a few little hiccups, but outside that they did good work.
This was my second time using them and I chose them again because of the good work they did the first time. I was not disappointed!
They did a very good job and they were pleasant to work with. I would recommend their service.
Was told the deck would be "built like a tank".... and it most certainly was. Kudos to the "deck crew"
Be thorough with your questions, and understand the type of materials that are being used.
Their windows and storm doors are top quality. Some of their other products I'm not satisfied with like the vinyl shutters which are not a quality shutter and the owner of the company told me that. I talked to him about that and he said he wouldn't do it. It has nothing to do with Hometown Contractors it's just the company that provides it. The windows and doors you can't beat the warranty. It's for 10 years and if anything happens they will replace it no matter what and it's lifetime after that. First you would have to go through your homeowners insurance and if they don't cover it they will.
I am totally enjoying my new screened in porch. The only disappointment I had is that when the job was done, I noticed in the newspaper ad that I could have been offered a 'Senior' discount. This was not mentioned at all. I did ask about it after the installation and was told it had to be requested at the time the contract was signed. We were discussing so many things at that time that it didn't occur to me to ask. If there is a chance that I could receive this discount returned to me, it would be greatly appreciated. Thanks for your help with this.
I was very impressed with the company and the workers they sent out here. They did a professional job!
I was very pleased with the product and we have been using our porch a lot more since they screened it and add windows.
They were great workers! I felt very comfortable with them!
I was very pleased with my experience with HTC. From the beginning contact all transactions were conducted in a professional manner. All of my concerns were addressed to my satisfaction. All special requests weremet. As the project progressed and unexpected issues were discovered, the installers problem solved along the way. The workers were on time each day and worked very hard. The removal of the existing windows was a challenge. I expected and dreaded damage to my custom woodwork. The workers tried to prevent as much as possible damaging the woodwork, but some damage did occur. A painter was provided following the installation of the new windows to deal with touching up the damage created by the new installation. Now I have beautiful windows. I enjoy the "clear view" provided by the windows, and I can tell the house is tighter and quieter. I waited for several years to make a decision about replacing the 35 windows in our house. I had many questions about the brand and quality of windows on the market today. I had many questions about companies that sell and install replacement windows in our area. While there are many reputable companies and many brands of windows to select from in our area, I chose HTC for our replacement windows.
It was exactly what we wanted. It's the greatest thing that has happened to us lately.
The gentleman that sold us the unit told us there would be two more jets in it than there actually was. He wasn't trying to mislead us. It turns out the tub a little bigger than ours does have the jets. Our tub is very small. We would have possibly made arrangements to get a larger one if we had ever used them before. Overall, we are very happy.
It was everything I expected and more.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Hometown Contractors, Inc. as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys