Did a great job. Straight forward and honest service. Told us our options, we told them what we wanted. They told us the what and the when. They delivered on time schedule they said they would. After they were done wouldn’t know they were their except for a nice looking new roof. Very stress free process on their part.
Recognized Excellence - Jeremy did a great job of answering our concerns and keeping us informed during the process. Very responsive.
Great company, great price for the quality of work.
Areas Of Satisfaction - Their knowledge was exceptional.
Recognized Excellence - Ian was exceptional.
IAN JAMES WAS THE SALESMAN ON MY ROOF REPLACEMENT... WHAT A GREAT ASSET TO THE COMPANY! I WAS IMPRESSED BY HIS KNOWLEDGE OF THE UPGRADES THAT WERE PROVIDED AT NO ADDITIONAL COST. ALSO FOUND OUT THAT NOT EVERY ROOFING COMPANY ACCEPTS THE INSURANCE COMPANY PAYMENT. GOTCHA COVERED IS 5-STAR ALL THE WAY! I TALKED TO OTHERS AND ALL WERE SATISFIED.
Quality Of Materials - ONLY THE YEARS WILL SHOW IF YOUR PRODUCTS ARE DURABLE. TOO SOON TO TELL. OVERALL VERY HAPPY AND WOULD, AND HAVE, RECOMMEND GOTCH COVERED
Areas Of Satisfaction - PRICE, MATERIAL, PERSONAL COMMUNICATION
Current Referrals - WE LIVE IN A SMALL SUB-DIVISION AND ALL OF THE HOMEOWNERS WERE SENT EMAIL UPDATES ON MY PROGRESS AND EXPERIENCE. FOUR OF MY NEIGHBORS HAVE ALREADY HAD WORK DONE BY GOTCHA COVERED, ONE IS CURRENTLY BEING DONE TODAY AND AT LEAST 3 MORE ARE IN THE PROCESS OF SELECTING SHINGLES.
Recognized Excellence - IAN JAMES... IF I HAD EMPLOYEES IAN WOULD BE WORKING FOR ME!!! I HAD 50 EMPLOYEES PRIOR TO RETIREMENT. IAN WOULD HAVE FIT IN NICELY.
Additional Comments - I HAVE CONTRACTED WITH GOTCHA COVERED FOR GUTTER GUARD. PRICE WAS GOOD. THANKS GOTCHA COVERED. I WAS VERY LEARY OF A DOOR-TO-DOOR SALESMAN. WHAT A PLEASANT EXPERIENCE!
Communication - They were extremely helpful in recognizing that I had to be scheduled as soon as possible and worked with me to make that happen. It was greatly appreciated.
Areas Of Satisfaction - Aaron was efficient at organizing the initial paperwork, scheduling and returning to complete areas that needed attention.
Recognized Excellence - Aaron-great communicator, very knowledgable, went out of his way to fix the areas that he could and an all around great guy.
We recommended Gotcha Covered to several of our neighbors who are presently getting roof replacement by Gotcha Covered.
Contractor Knowledge - Complete project was explained in detail.
Professional & Organized - Very professional and organized
Communication - Ian James returned calls and arrived promptly for appointments.
Installation Crew - Crew was on time and very well organized on their individual duties.We were impressed.
Quality Of Materials - Very reputable product, Owens Corning
Clean & Safe - Absolutely, shrubs and siding protected. Safety harnesses were used on steep areas of the roof.
Work Done Right - Yes
Appointments & Meetings - Ian James and Bob were on time for all appointments.
Areas For Improvement - We are very satisfied with all areas and feel they reached our goals.
Areas Of Satisfaction - Communication with Ian, Bob, and the office personnel
Current Referrals - Again, we referred Gotcha Covered to several neighbors who had roofs replaced or are in the process of scheduling replacement.
Recognized Excellence - Ian James we feel was available 24/7 if we needed to contact him. He followed up on what he told us would be done and was very knowledgeable about the process from start to finish.
Additional Comments - We were comfortable during the entire project. Very impressed with the clean up process. Feel free to use us as referrals.
Areas Of Satisfaction - Excellent use of communication to coordinate and keep in touch.
Very professional, work done very well.
Communication - Communication was excellent, very easy to reach with any questions I had.
Schedule - Job was finished in the time they said.
Areas Of Satisfaction - Quality of work, keeping to job schedule.
Recognized Excellence - Ian and Jason were both great to work with.
My new roof looks great and we are happy customers of Gotcha Covered Contracting.
Areas Of Satisfaction - I was most satisfied with Gotcha Covered Contracting helping me to pick the right shingle for my roof.
Recognized Excellence - Ian James is an asset to your company.
Was very understanding and patient with us
Areas Of Satisfaction - Very quick job and very affordable.
Ian was very helpful in clearly walking me through every step of the process, being on top of it, responsive, and very knowledgeable. Their workers were efficient, cleaned up well, and did a great job.
Contractor Knowledge - We initially wanted to go metal, but Ian explained the difference, walked through the product and helped us make the right choice.
Areas Of Satisfaction - Trustworthy, helpful, and they hustled for my business. Impressed all around.
Current Referrals - already referred a couple neighbors
Recognized Excellence - Ian James
Additional Comments - Great job - never had a roof replaced before and they delivered. Glad we went with them.
Gotcha Covered was very professional and very nice, both the staff and workers. The salesperson and everyone else were all professional, I couldn't find a nail on the ground, and they're a good company. I've recommended them to 5 or 6 people because I know how good they are.
Areas Of Satisfaction - They exceeded my expectations as far as the effectiveness of the salesperson and their communication, when they showed respect, the salesperson and foreman were professional, and I'm well pleased.
Recognized Excellence - I would like to recognize Jason and Ian James.
Additional Comments - They're fantastic people, it was a job well done, they did a beautiful job, and I'm very happy with the services.
Recognized Excellence - Chris-he was very professional, he answered all my questions and whenever i reached out he got back to me and addressed my concerns.
We are happy to recommend Gotcha Covered for exterior work. They did a fabulous job in siding our home, the workplace was kept neat and tidy every day. We couldn't be more pleased.
Very professional, speedy and neat.
Quality Of Materials - This is the second set of the same shingles. Very satisfied with them.
Areas Of Satisfaction - Quality, speed and cleanliness of workNo
Recognized Excellence - Jeremy Stonesipher
Areas Of Satisfaction - Their installation crew was better than expected.
Areas Of Satisfaction - I was most satisfied with the way they worked with the adjuster at the insurance company. I can't say enough about that, their knowledge in working with the insurance adjuster.
4.5 rating. Overall I was impressed with this company. Ian was both knowlegable about products and was able to discuss in manner that kept me engaged. They were exceptional in getting my insurance to pay for replacement and made sure I was happy along the way. All my questions, reservations were answered quickly and politely. They are locally owned! They use quality products and stand by them. This is one of the first times we have used a contractor and believe they will follow through with their guarentees. They back up their work. They put the customer first! During a pandemic no less. Great company!!
Communication - Ian was great at communicating and keeping me updated on all facets of this project as well as after project was completed.
Quality Of Materials - The roof looks great. Materials used were top quality.
Quality Of Workmanship - The quality of the work appears to be as expected, beautiful to look at, exactly what we ordered. No complaints regarding the actual roof replacement supplies and quality of the work.
Work Done Right - Yes, as far as I can tell. It looks beautiful. We have high winds and so far nothing has come off.
Problem Resolution - Yes, they fixed all the window screens and repaired the kitchen window that was damaged during installation. Ian got up on roof and send video of roof to me.
Schedule - Yes, the items were delivered as specified and work began on date specified.
Appointments & Meetings - Yes. All meetings were kept or if needed to be rescheduled, with plenty of notice and communication!
Value - YES!! Roof looks great!! They worked with my insurance company to get the best estimate.
Areas Of Satisfaction - Ian was great from start to finish. Bob was nice and helpful as well. The quality of the material speaks for itself and was presented well. They convinced my hubby. He was impressed with presentation. He works in sales. So he knows what to look for. I was so impressed with James as well, who was able to work with the insurance adjuster to get exactly what needed completed, done in a timely manner. Other than installation crew issues, this was a good experience and would use again if needed. We have had several storms since roof was installed and it still looks good. Everyone did an awesome job, especially during this pandemic.
Recognized Excellence - Ian James was exceptional!! He is the only reason we chose Gotcha Covered. Ian was great from start to finish. Honestly, I had sworn off people who solicit for my business by coming to my home. Too many issues with other companies not meeting expectations. Ian however, won me over. He was polite, not pushy, he was honest and answered my many questions. Did I say he wasn't pushy.. YES, so refreshing. I felt like he wanted to help me with a problem not sell me something I didn't need/want. He Listened to my reservations and acknowledged my weariness about using a company I didn't know. He was knowlegeable about the product and the company he worked for. He had products/broshures on hand to give me so I could do my research prior to him coming out to house to present. He touched base, but wasn't pushy or rude prior ot first meeting and every communication after. He focused on what was important and was very down to earth when he spoke. He was confident when he spoke but not arrogant as some salespeople can be at times. He didn't promise anything he coudn't deliver and was always polite and understanding no matter the issue or concern. If he was unsure of something, he got back to me asap with an answer, after speaking with someone who could answer the question. He didn't give any BS answers. No question was stupid and he answered all of them with tact and easy going personality. I have a very strong personality & I talk alot. I like to get to know the people who I will be working with, especially when I am spending money. I never got that icky feeling I get when dealing with salespeople. I never felt pressured, or felt something wasn't right. Ian kept me on my toes and was always polite and thoughtful. He kept me updated & informed through the entire process. I'm sure he was wearing more hats than just what was in his job description. He treated me like he would his own mother and was never condescending or rude. I made him earn his money for this project and he never complained and always had a smile on his face. This company did a great job working with the Insurance company to get the best estimate and get the entire roof replaced. I may be one of the only people in neighborhood to have my roof completely replaced via insurance payout. This was amazing. The products used are not cheap, but quality is great. A lot of companies say they warrant their product/workmanship, but this company seems to follow through with their gurarentee. Ian went above and beyond to make sure I was happy with the results and process. He brought Bob to our first meeting, it was nice to have someone come to house that had a picture on their website. It made us feel important. Big company, with small company values. I just loved the guy who dropped off the supplies the day before as well. I can't remember his name but he was so nice. If we use this company again or refer others it will be because of the great job Ian did during the entire process. He brought Bob out to site before and after as well. During the entire process he made me feel at ease and made the process go smoothly. We have used other contracting companies, but never received the personalized and constant communication we did with this company. Normally the guy/girl that comes out to "sell" us the product is done after we sign. But Ian continues to amaze me and communicate with his clients. He is a good and knowledgeable salesperson. Kudos to a great job from start to finish. I would also like to acknowlege James from Texas office whom we never met, but who works with the insurance company. He did an awesome job negotiating with the insurance company and getting our installation paid. I think Ian was a little nervous about the final review and he brought out two other employees to ensure I was happy.
Additional Comments - The thing I liked most about this company is that it was locally owned. I also appreciated that Ian wasn't pushy, neither was Bob. We needed a new roof, that wasn't in question, but they made the decision to use them very easy. They worked great with Insurance company. Several people replaced their roof in our neighborhood, but I am one of few that didn't have a ton of out of pocket money invested and that has to do with their expertise and experience. They took the time to make sure we got the best deal for them and us! I am very happy with the overall work done by Gotcha Covered!!
Gotcha Covered Contracting put a new roof over my head. Much appreciated during a potentially stressful time.
Contractor Knowledge - Professional, courteous, knows the roofing business inside and out.
Quality Of Materials - It's the roof, so I can't really see it, and I didn't inspect the shingles, but during consultation, the materials seemed of good quality.
Schedule - They scheduled around my solar panel company and insurance company.
Value - Weather damage, covered by insurance.
Areas Of Satisfaction - Any questions I had were quickly addressed and answered. Customer service is impressive.
Recognized Excellence - Joe the owner, the guy who came out to fix the leak, and the lead installer guy.
Additional Comments - Thanks for putting my mind at ease during that whole process.
They exceeded my expectations with their promptness and knowledge.
They showed up on time, got the job done in a timely manner and were very professional.
Areas Of Satisfaction - I was most satisfied with the installation.
Recognized Excellence - Chris provided exceptional service.
Additional Comments - They showed up on time, got the job done in a timely manner and were very professional.
First impression was not good but recently they got in touch with me and followed up with my problem.
Areas Of Satisfaction - Gotcha Covered Contracting met or exceeded my expectations with the quickness and timeliness of the project completion.
Recognized Excellence - I like the owner, Joe. He was very professional, knowledgeable, and friendly.
Additional Comments - I would highly recommend them to anyone needing a roof repair.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Gotcha Covered Contracting - Parent as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys