Taking all recommended precautions
Awful experience with installation. Lack of communication. Contractor did not return as promised to inspect the installation. Reducing a $1500 invoice by $250 is not an enticement to recommend to others.
Gotcha Covered is my go-to company. They did everything right, and I am very pleased with the job that was done.
I found them online and they were very responsive. They were good to work with and everything was done to my satisfaction. I was very happy with their service, and I intend to have them back for some other work.
To most, cleanup is important. I found absolutely nothing left behind. Very well organized team.
From the first phone call to set up an estimate appointment to the finishing touches, Gotcha Covered is a very dependable and reliable company.
Did a good quick job
I am very satisvied on the job Gotcha Covered workers did on my roof and how they cleaned up every thing when they were done.I would recommend them anytime. Aaron could not have been any nicer.
They were friendly and personable, and they got the job done! They had a thorough knowledge of what they were doing.
One person gave me a hard time, so I wouldn't recommend.
They are a small company in the area. Give them a call and give them a try, They show up and they answer the phone.
They were very nice and did the work beautifully.
Great crew and and good workmanship
The VP knows his business. The roofing crew knew their work. The salesperson seemed disorganized, tried to be both sales person and project manager. The carpentry crew was either good (1st guy) or poor (2nd guy). Metalwork guy was great. Gutter team had competent estimator but sloopy work crew that damaged paint. I had to track completion details of every aspect of my project, not the "project manager" who got easily confused. I had to call out the VP to my home to inspect work of a contractor his company spoke of with high praise; pictures and completed work do not lie.
It's not enough to "dress the part" (look properly dressed & equipped to climb up on a roof), or to "talk the talk" (smooth talking, almost sickly sweet & patronizing manner like trying to be your best friend & good buddy). You have to "walk the walk". When the customer complains, you listen & analyze, ask question & inspect the work. If the customer is right, just admit it, but then correct it. Show that that you are organized by doing neat & accurate paperwork, not tracking figures in scribbles on a plain piece of paper; that actually happened to me with GCC.
Most of all, don't try to get away with charging for work that your company did not do and admitted in writing that they would not do on your job. If the customer catches that error, APOLOGIZE FIRST, then immediately correct the issue. Embarrassing mistakes like "overcharge" happen when paperwork is disorganized, employees are rushed and-or overworked. Yes, that happened to me and I caught the salesperson making this mistake TWICE. He did correct the mistake once he was caught (on camera no less doing it), but did not apologize for his mistake. That was the final payment on my job and left me with NO TRUST in the salesperson and this review of GCC.
Very Professional. I would use the company again without a second thought... and I would recommend them to anyone who needs contracting work done on their house.
They're very professional, committed to the work, very happy, and a perfect match for my project.
Gotcha Covered Contracting was the best service ever.
Fixed the job quickly and easily.
Very professional
Bill arrived on time and was professional and courteous. He estimated the job would take 2 hours and that’s exactly what I was charged for. Communication with the office was excellent as well!
Gotcha Covered Contracting was professional, neat & clean, knowledgeable and extremely efficient hard workers. They handled a large project on our residential home- two roofs, soffit & facia and gutters. They arrived on time and completed the job within the time frame originally stated. We are extremely satisfied with the workmanship, used quality products and would highly recommend them.
Gotcha Covered made the entire roofing process go from incredibly intimidating to smooth and easy. We will definitely use them again in the future!
We especially appreciate the help and diligent work done by Megan Hoover / The representative of Gotcha Covered Contracting …Thanks Megan
Showed up on time. Knowable and quick! No mess!
I thought the overall service was excellent.
I really liked these guys, and they did very good work. But due to some supply chain issues--maybe--they got off to a really late start. It would have been good if they'd kept me more informed.