Tony and Sue on the sales and administrative end were amazing to work with from beginning to end of the process. They communicated clearly and were extremely quick to respond. Pat on the construction end was dedicated and one of the hardest working construction members we have ever had! He clearly communicated and talked through changes and made sure we were pleased with the smaller details as well as finishing touches. The site was kept clean every day and safe for our small kids.We are so pleased with their work and would quickly hire them for future projects!
(I'd give 4.5 stars out of 5 if I could, as my cons are fairly nitpicky.)PROS: I appreciated EMA's sales staff and process. I felt everybody I dealt with throughout the process was honest and cared. We appreciated our workmen, who were amiable and very hardworking, strived for excellent work, and talked to us about what they were doing. When the old siding came off, we were surprised at some issues within the walls of the 50-year old house, but EMA and the workers (for a charge) were quite able to address those issues. And the finished job was very good work with which we are pleased (which is ultimately the goal, right?)... And a sidenote: the company apparently gives a percentage of all profits to a worthy local charity. (Very cool!)CONS: After removal of the old siding, we probably found 200 old nails and screws in our mulch over the next week. (Perhaps in the future they could put down tarps or else spend 30 minutes using a magnetic pickup tool after demolition?)...And there was one board on the house that the installers started to put on in what we thought was a wrong color. They showed us their paperwork, we showed them our renderings, and I don't think the two matched for that one single board (which he called fascia but I disagreed). But, after brief discussion and a look at our renderings, they did amiably install it exactly how we wanted. Again, I'll emphasize that the final product was very good and the staff and workers were great. I'd give a 4.5 (if I could), based mostly on the nails in the yard.
The installers were unbelievably professional and polite! Project communication was outstanding!
They were professional, knowledgeable, and their work is outstanding!
EMA did an excellent job on the Hardie siding for my home. They worked long days and paid great attention to detail. They checked in with me multiple times to ensure they were meeting my expectations. 5+ stars.
We are very pleased with the transformation of our house. The EMA crew was great to work with. I may have to submit the before and after photos to a magazine!
EMA Construction was superb to work with. We couldn't have made a better choice. The James Hardie siding turned out excellent, and Eddie and the crew were amazing and super professional. I especially appreciate how patient they were as we agonized over color selection and design. Thanks again guys!
Pat was very detail oriented with everything on our project. He and the crew did great work on coming up with solutions to fit our project. The workmanship is exceptional and we are very pleased with how our project turned out.
I would defiantly refer them to a friend. They are very professional.
We had the weathered side of our 42 year old cedar sided house re-sided with James Hardie Board Siding, and had it painted to match the rest of the house. We chose EMA Construction because they specialize in both cedar and Hardie Board siding. The crew was extremely skilled, easy to work with, showed up on time, and took their time to do a first quality job. We are very happy with the final results, I would give them 6 stars if I could.
Eddie and his very capable crew of Kevin Pat and Eli, with some help by Tim got our project done in three weeks, which was about what Eddie predicted. I never had to worry about the crew showing up for work, were there every day on time. Very experienced in installing Hardie products and were willing to explain what Hardie requirements they were following. Also suggested a few solutions to a few issues that surfaced during the teardown.
In construction, you often get what you pay for EMA wasn’t the lowest bidder on my major project, but they were worth every penny! I wouldn’t hesitate to hire them again or recommend them to friends & neighbors.
EMAconstruction did a completely professional job of installing Hardeeboard siding. They worked quickly and thouroughly despite not having the best weather. The project manager answered all questions and made suggestions that proved to be on the mark. Great quality at a great price.
EMA was great to work with.
The EMA crew was efficient and professional, and completed the project before deadline. Our house is beautiful, and we’ve received so many compliments!
Areas For Improvement - None. They were awesome from to start to finish.
They surprisingly were very professional and hardworkers.
Everyone I worked with at EMA was friendly and professional. My concerns were addressed when necessary and my questions were answered quickly. As a realtor, I am aware of all the problems that can arise when Hardie products are installed incorrectly, so I watched the process carefully. EMA did an excellent job, and the house looks great!
The Hardy board is beautiful. Jamie made a real effort to match the original siding with the Hardy board siding. We are very pleased.
Areas Of Satisfaction - I think they did a great job communicating what was happening, especially if something unexpected came up.
Recognized Excellence - Cannon who dealt with every problem that came up.
EMA fulfilled my expectations and I believe did a professional job installing new Hardie siding over 35-year-old redwood siding. The sales rep/project manager was responsive and communicated well. The crew worked hard and the job was completed in a workmanlike manner. My main caveat is to pay close attention to bid details. In my case, the actual amount of siding to be replaced was about 25% less than the original quote stated. I brought this to EMAs attention and in the end, saved about 25% of the original bid cost. To the company's credit, they did not dispute the difference but reserved the right to change the reduced bid should the square footage in fact be more when the work was completed. That was a reasonable solution. EMA also agreed to leave their ladder jacks in position for my painter to use immediately after their work was completed. I appreciated this gesture as did the painter. Thanks, for that! I do recommend EMA.
They got the job done right and in time for my company to arrive for the holidays! Great crew!!
Always went the extra mile to make sure I agreed with work to be done and results. Work was high quality and working staff attitude was excellent.
Areas Of Satisfaction - Did good quality work with friendly attitude.
Areas For Improvement - They met all my expectations
Additional Comments - EMA Construction completed the work on schedule. Their crew was professional and polite. The area around my home was cleaned up at the completion of the job. I would hire this company again.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of EMA Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys