ECC had the absolute best, most professional, committed friendly staff. They are very dedicated from the initial point of contact to the completion of the job. We have had the roof replaced, stone facade and siding done as well as gutter replacement. They addressed problems they encountered like preexisting rot which they repaired. Samir’s, Sam and Kayleigh were very helpful in getting schedules assigned and many many questions answered. George who had worked along with the crew went above and beyond to ensure the work was not only completed but done with a sense of perfection. The foreman, Kevin worked diligently in keeping everyone working thoroughly. And Bruce who installed the gutters was very quick and thorough. I strongly recommend ECC for all the services they provide. You won’t be disappointed.
ECC Roofing and Siding is a great company to work with because of their consistent dedication to customer service. I am quite pleased with the workmanship. I realize there was a little bit of a delay due to bad weather and other issues. I also feel some of the project could have been explained better but overall, this was a great experience and a company that people can rely on to get the job done right.
Very professional.. excellent work
My husband and I were raked over the coils over the last 2 years with a double roofing company that was suppose to do the job for us. We made a down payment of $2,500 and we are both well into our 70's. That money was never returned to us or the work being done. So when this group came in, I told them right from the beginning.We spoke to many companies and they were the only company to get on the roof, take pictures, and truly show an effort to visualize my concerns. They also were the only company that offered to meet with us again. The internal staff are as thorough as the external staff. There was constant communication. If there was any change even by a half of an hour I was called. "Is it okay? Can we still come to you?" I could not have asked for a better response. I have never received this level of responsiveness from any company. I was extremely happy and impressed. I would favor to work with them on any service they offer in the future!
I could not have been happier with my experince from begging to end!
They were very accommodating and professional. They did everything they promised in a timely manner. Very pleased.
ECC Roofing & Siding was punctual and professional.
They did a great job.
Excellent organization, with very thoughtful personnel. Highly recommend
HIGHLY RECOMMEND ECC ROOFING to anyone who needs a roof or siding. Already recommended to some neighbors who were asking. They loved the Roof too.
I am very impressed by the work done on the roof installation of my home. And believe me, it takes a lot to impress me!
Since the time we contacted ECC everything went well, salesman rep. was great, friendly and helpful in selection.
Did a fabulous roofing job for me. Professionalism from all people concerned - management, estimator, workers, etc.
Joe of ECC Roofing was very courteous and professional. He explained everything clearly and addressed our concerns. The crew was neat and worked quickly to get the job done in under 4 days. We are very satisfied with the results.
Areas Of Satisfaction - I was most satisfied with their professionalism.
Everything went well! I had no problems!
I waited for over 3 months for my roof and Windows to be completed. They came and measured and and only ordered the roofing materials. Then they ordered the windows but forgot to order the doors, then they didn't want to do the trimming around the doors and windows. I missed my oportunity to refinance my home, due to the poor service provided. Also, when you call them they never return your call. The secretary takes the message, but management never calls you back. They make a lot of promises but never follow through.
They did the job fast and the clean up was good. They were great.
Everything was great!
ECC roofing as a company was the best I have ever worked with. They answered all questions and spent the time to make sure everything was understood before moving on the the next question. The crew was incredible on time, ready to work and cleaned as they worked and could not see any clue that they were even there when they had finished but a new roof. I would recommend them to any one I could.
I'm happy with the service and materials used for replacing my roofing.
I suggest to people that need a roof to get in touch with ECC Roofing!
They did great work and in a timely manner. Also, Rusty was a pleasure to work with and I feel like he took care of me and made sure everything got done to my satisfaction. I couldn't be happier with ECC Roofing & Siding!
Review - They did great work and in a timely manner. Also, Rusty was a pleasure to work with and I feel like he took care of me and made sure everything got done to my satisfaction. I couldn't be happier with ECC Roofing & Siding!
Best in business. Had a completely smooth transaction with everything from start to finish. Nothing was ever half ass or sub par by any stretch of the means. Communication was top notch, timing was perfect, price was right. Couldn't ask for better service!
Review - Best in business. Had a completely smooth transaction with everything from start to finish. Nothing was ever half ass or sub par by any stretch of the means. Communication was top notch, timing was perfect, price was right. Couldn't ask for better service!
They were very professional working guys.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the oppurtunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of ECC Roofing & Siding as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys