Our experience with Dulles Kitchen and Bath definitely exceeded our experience with other contractors. The design process was good, the materials arrived as expected. The crew worked consistently, though there were minor delays due to staff illness and holidays. The bathroom is a great improvement to our home.
Just an overall great experience, excellent products and craftsmenship. Will definitley use them again.
Work started and finished as scheduled. Communication with the project manager by phone/text was very helpful for coordination or to handle any minor issues. The installation went smoothly, Dulles promptly addressed any issues we saw along the way, and the end result looks and works great. This was a complete bathroom renovation (everything replaced and upgraded - floor, tub, tiles, toilet, vanity, sink, painting, etc.). We plant to use Dulles Kitchen & Bath for another full bathroom renovation in a few months.
I thought everything about my experience with Dulles Kitchen & Bath was outstanding. They are very professional, knowledgeable, and skilled. Everything was great.
I would definitely recommend Dulles Kitchen and Bath.
We love our renovated kitchen! We give Dulles Kitchen and Bath the top rating without reservations. We’re happy for several reasons. We expected that renovating our 1986, builder-grade kitchen would be a horrible imposition on our life. But it wasn’t. That was because the staff at Dulles Kitchen and Bath collaborated with us on a series of detailed plans that captured our design ideas and preferences perfectly. Then their construction crew implemented the plans carefully and accurately, without unnecessary noise or impact on our life. And it all happened more quickly than we expected.
Our renovation was a floor-to-ceiling make over. Our floor was upgraded from linoleum to black matte porcelain tile. We replaced all our old oak-colored, builder-grade cabinets with beautiful, white cabinets made of birch wood. We added a peninsula, and we replaced all our old builder-grade countertops with 3CM gray quartz countertops. We upgraded to a large stainless steel farmhouse sink with a stainless steel apron. We added a dramatic backsplash of black and white subway tiles. We added bright, white ceiling lights and bright, white under-cabinet lights. The Dulles Kitchen and Bath crew did all of this carefully and expertly.
Finally, very important to us, the project was predictable. For example, it followed its schedule, and people worked at reasonable hours and showed up and left when they said they would. Patrick was our superb designer. Sosa was the skillful construction crew leader. And Matt was our good-natured, capable, management bridge between the construction crew and our contract administrators. It was always easy for us to communicate with this team about the state of the project.
Dulles Kitchen and Bath was terrific, from beginning to end of the total renovation of my large master bath and two other bathrooms. General Manager, Johan, listened and understood my style preferences and goals and created a wonderful design. Then spent lots of time with me on the selection and coordination of products, even going to various showrooms with me. Project Manager, Ryan, was my primary contact during the on-site work phase. What a pleasure to work with. He was always willing to listen and accommodate any ideas, questions, thoughts I had. He was very professional and always willing to go the extra mile. The on-site workers were really excellent. The same crew from the beginning to end. Always arrived with smiles on their faces and worked long and hard all day. They were perfectionists and artists in everything they did, even making suggestions I had not thought of. They made great effort to keep the dust and debris confined to the bathrooms. And they finished in less time than scheduled. I highly recommend them, and will definitely use them for any other projects I have in the future!
I've already recommended them to some of my neighbors.
I have used Dulles Kitchen and Bath for both kitchen and bath remodeling. I appreciate their selection of materials and attention to details. Completed project has always exceeded my expectations.
Easy group to work with. Design options were good although office is in Manassas. Project manager was great although we did have some issues with crew being pulled off the job near the end and some delays in final punch list. Project looks great and is well constructed.
They were very on time and came every day. The crew cleaned up after they finished as well.
As a result of a leak in the bathroom shower we decided to update the bathroom. We contracted with Dulles Kitchen & Bath based on their professional knowledge and reputation. This effort involved the rip out and replacement of the shower, tile installation on the shower walls and floor, plumbing updates, new shower door, new toilet, new vanity/sink, new lighting and painting.
We totally recommend Dulles Kitchen & Bath.
I have already recommended them to several neighbors. They started the project right on time and ended as promised. It was a pleasure to work with them.
Ultimately, I'm happy with the results but you have to manage the workers and the process very strongly to get those results.
Excellent all around experience. Helpful designer and great workmen who finished ahead of schedule.
I will definitely recommend
The team at Dulles Kitchen & Bath brought our thoughts and designs to reality. The team was professional & the workmanship was superb.
Great experience all the way around.
Our team from Dulles Kitchen and Bath was phenomenal. If you are looking for the "A team," then seek out Patrick's design expertise, and ask for Matt to lead your work crew. This is the third home in which we have engaged in a massive renovation of our kitchen and bathrooms, and this experience was by far the best.
I'm not only likely but I have recommended Dulles Kitchen & Bath to a few of our friends. They provide excellent service with high quality products for reasonable prices.
Johan did a great job of drawing up plans snd picking excellent products and colors. However he did not supervise his workman's job onsite.
Very high quality work. Jobs started and finished on time. Very courteous and responsible staff.
GuildQuality partners with it's member companies to survey their customers and collect detailed feedback on their behalf. By administrating surveys as an unbiased third party we ensure that customers have the opportunity to express their true feelings about a project and that members get the most accurate and detailed feedback possible.
When a survey contains the "Review" question, that customer's answer will show up on the member's profile page as a public review. Members have the option to turn off reviews but cannot hide individual reviews. It's all or nothing. This means that any reviews you see on a GuildQuality profile page are real comments left by the customer and verified by GuildQuality.
Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dulles Kitchen & Bath as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys