Our new construction project met and exceeded our expectations...just a beautiful home.
Our experience with Dolphin has been nothing but superb. The entire process has gone very smoothly and we're extremely pleased with all aspects - from the architecture done by Noel, the help and advice from Catherine Anne in making all of the selections, Jonathan's attention to detail, the quality of work carried out by Dolphin's subcontractors, and Christopher's personal attention to all aspects of the process. We very much look forward to moving into our new home and couldn't be more pleased.
Areas Of Satisfaction - Following the project from a great distance was a concern, but communication and accessibility by the Dolphin team has reduced our anxiety. They've been great to work with.
We are living out of town while Dolphin builds our home. We have every faith in the Dolphin team that they will oversee our project as we would and build us a beautiful home. They will walk you through the home building process so the experience is a memorable and enjoyable one. We couldn't do it without them.
You cannot find a nicer group of professionals than the people at Dolphin. We love our renovation.
Additional Comments - They are very nice people to do business with.
Areas Of Satisfaction - The quality of the work was truly first class...I'm very proud to show off their work to visitors.
Additional Comments - Dolphin has been very communicative and patient as we work to understand the building process. Their architect, Noel Kade, was and continues to be exceptional. She listened very well to our comments and designed a home which exceeded our expectations in terms of the layout and bringing to life our very fuzzy vision.
Dolphin is an excellent firm to work with. Christopher, Jonathan, and the entire team was very responsive and did a beautiful job on my exterior remodeling project. I highly recommend Dolphin to anyone looking for a quality builder.
Additional Comments - we are currently in the early stages of the project. Thus far all expectations have been met and exceeded.
We are part way through a new house construction - so far our experience with Dolphin has been excellent - through design process, ARB approvals and initial construction work.
Expertise - Additions to the team following change of ownership have been hugely positive (particularly lead PM).
Budget - Clearly an important area - I have been very pleased with this aspect. No surprises - when any issues arose (as they always will with a complicated project), Dolphin team worked together to find/propose acceptable solutions.
Communication - Bi-weekly billing/ update process works well.
Areas For Improvement - None - we have been very happy with the entire process.
Areas Of Satisfaction - Design - difficult site, Dolphin worked patiently with us over many months to refine the plans and then with the ARB to get them approved. Construction Process - happy with all aspects - process, issue resolution etc. We expect final product to be very good.
We had a great experience with Dolphin and will continue to use them anytime we need a builder in the future.
Areas Of Satisfaction - Professionalism and quality of product.
Areas For Improvement - They did not fall short in any areas and did a great job. We went a little over budget but not bad overall.
Areas Of Satisfaction - They have an excellent team that works together very well to provide great service in all areas from design through building and selecting all features and amenities.
Additional Comments - We had a great experience with Dolphin and would highly recommend them to anyone interested in building a quality custom home.
Customer Suggestion - Everyone at Dolphin has been excellent to work with and made the process easier than expected. I will be happy to add more comments as we get further along in the process.
Schedule - We actually met the schedule, even with weather issues at the end. Good job.
Areas Of Satisfaction - Quality of the work and the subs. Dolphin selects excellent subcontractors and they do an excellent job. Particularly the finish contractor and the painting contractor were excellent.
Lead Source - Knew about them from previous work on Daniel Island. Great reputation.
Site Security - A lockbox was provided and monitored. Emphasis on a secure site was given to all subcontractors.
Understand Building Process - We are very much involved in the process and feel a good sense of upcoming milestones.
Construction Quality - The quality of our home is excellent. Good focus on making sure workmanship is top rate.
Communication - Response to questions and concerns is generally within the same day. Text and phone conversations are responsive.
Problem Resolution - We feel they respond quickly to our concerns and have effective solutions.
Trust - Very effective.
Likely To Recommend - I've already discussed this with a number of people and share our positive experiences. As the first custom home we've ever built is nearing completion, we appreciate the opportunity to look back and reflect on our experience with our builder. Dolphin has been a great builder to work with in this experience. They have managed our project effectively and maintained a high level of communication throughout the experience. Changes in the home were effectively integrated into the schedule and we're actually ahead of plan which is much appreciated. Selection and management of the subcontractors demonstrates a long term relationship with all which has helped to make sure the quality of our home is top notch. We are especially appreciative of Catherine Ann's assistance in design and selections for our home as her experience has been invaluable in helping to make all the decisions necessary. Tyson's patience with us as we get directly involved in various aspects of the project has been appreciated and his ability to identify solutions to our concerns along the way has made the project proceed smoothly. We are very pleased and proud to have Dolphin as our builder and look forward to moving into our home early!
Areas Of Satisfaction - I was very satisfied that they were always on top of the job. They knew what was going on and the design was excellent and timely.
Lead Source - Kiawah Island Real Estate recommend them to me.
Additional Comments - It was a very good experience.
Areas For Improvement - None
Lead Source - Hve worked with Dolphin for 20 years
Areas Of Satisfaction - I was most satisfied with the quality provided by Dolphin Architects & Builders.
Areas For Improvement - Tyson exceeded our expectations.
Areas Of Satisfaction - Feedback and Tyson's follow through.
Lead Source - Magazine
Areas Of Satisfaction - We were very satisfied with all aspects of the project, from the initial design process all the way through the build itself.
Lead Source - We heard about Dolphin Architects & Builders because of their local reputation.
Additional Comments - We would choose them again.
Areas Of Satisfaction - Working with Dolphin employees
Areas Of Satisfaction - I was most satisfied with the relationship with our foreman, Tyson.
Punchlist - Our punchlist work is in process. I am sure it will be executed well
Areas For Improvement - Truly, none. We are extraordinarily pleased.
Areas Of Satisfaction - Quality of materials used.Quality of workmanship.Professional quality of our contacts with Dolphin team.
Lead Source - From a real estate agent who had been trying to sell us a house and realized we might prefer new.
Additional Comments - We had a strict budget and are so impressed that: (1) Dolphin met this budget; and (2) the quality is superb. We never expected that building a house would be so easy.
Areas For Improvement - None really - I would highly recommend them to anyone. Come see our beautiful home!
Areas Of Satisfaction - Mainly the professionalism of the staff, the communication of Tyson, the contractor, and most importantly, the finished product! They made a potentially brutally painful and time-consuming process as pleasant as it could be.
Areas Of Satisfaction - Overall project mgmt and architect expertise.
Additional Comments - Overall a positive experience and we would certainly consider Dolphin for our next project and also recommend them to others.
Areas For Improvement - They exceeded my expectaions in all areas. Fabulous job.
Areas Of Satisfaction - Personal attention and prompt follow up to all questions and issues regarding project.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Dolphin Architects & Builders as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys