Communicated well, professional, the quality of the service was outstanding. I would definitely recommend them.
Custom Concepts Construction was great to work with from beginning to end. Michael was very engaged helping us through the planning process. He answered every question we had (we had a lot) and was very quick to respond. Our project scope changed quite a bit by the time we were able to schedule construction, and Michael helped us navigate through all of that. Most importantly, he came to the table with ideas on what we should do. That's what we were looking for, expert advice. Danny managed the project and was extremely responsive, thorough, and helpful through the whole process. This was a huge project for us (windows, doors, siding, soffit, trim, lights, porch remodel, etc) and having someone be so involved and responsive eliminated a lot of the stress. Again, we had a ton of questions, and Danny was quick to answer our questions and address any of our concerns. In the end, during our punch list review Danny pointed out some minor things to fix, that I hadn't even noticed, so his attention to detail was great. You can really tell that the team takes pride in their work. I think the first day the siding went up, they were as excited as we were. Juan led the day-to-day construction at the house, and he and his team did amazing work. The whole team was great, professional, and friendly. We worked often with Katherine for billing, and she was very responsive, kind and always helpful. We couldn't be happier with the outcome. Our 50+ year old house looks brand new...amazing! There were so many times throughout this process that I told my wife “Thank goodness we picked this company" because they were great throughout the entire process, and they do incredible work. It was a great experience from beginning to end, with a great end result. I couldn't recommend them more.
They were excellent. They were priced right and did quality work. They were thorough, quick, and efficient. I would highly recommend them.
Definitely l. We feel lucky to have found them on the James hardie website because we didn’t have any personal references from a friend.
They were outstanding and definitely met and exceeded our expectations! I would highly recommend them to everyone!
Everyone at Custom Concepts has been nothing but incredible to work with. We previously had our roof re-done and now our James Hardie siding, both look amazing. The team that worked on our home was friendly, professional, efficient, and left the worksite tidy every evening during the install process.
We used Custom Concepts Construction for our siding, windows, roof, doors, and gutters. It was a large project and I couldn't say enough positive things about them - they were FANTASTIC in every way. This was the best experience and company we've ever used. They were so very organized, professional, conscientious, hard working, and true experts in their trade. Even my neighbors commented on how impressed they were with the crew. They took great pains every day to leave the worksite clean and tidy. Every person we dealt with truly cared. Danny was wonderful - he made really smart recommendations and thought of every detail -- he didn't let us make mistakes, which I loved. Juan and his crew were so skilled - it was amazing watching them. Not to be overly dramatic, but the planning an execution was like a symphony - everything just flowed smoothly, even when we had multiple vendors here at the same time. I can't speak highly enough of them.
I would highly recommend Custom Concepts Construction. They are the best!
I was impressed with Custom Concepts. They did good work, their communication was timely and clear, and their prices were competitive.
The Custom Concepts Construction team was excellent! Michael was very thorough in assessing our situation, listening to our needs, and developing multiple quotes as we thought through different options for our budget. We sought out many quotes, and Michael stood out for always getting back to us quickly and for giving us very detailed quotes so we felt very confident with what was included and how products would be installed. Danny was fantastic during the project, communicating with us frequently and always being respectful and organized. He developed change orders quickly and was always more than fair with pricing. Juan Carlos and his crew did absolutely beautiful work on our windows and siding, paying attention to the finest details. We enjoyed how respectful they were of us and each other, it was pleasant to have them around (and we enjoyed their singing while they worked!) They started the project earlier than they said they would and finished in the expected time. They left everything picked up at the end of every day and carefully organized the work schedule to minimize the amount of time spent working inside the house. We particularly appreciated this as it was during the COVID-19 pandemic. We highly recommend Custom Concepts Construction, and would hire them again for future work on our house.
I think they did an excellent job on every level, from the execution of the work to the quality of the materials. They even offered options for financing that a lot of the other companies didn't offer. They were responsive and thorough in all aspects of completing this project. If there were any concerns I had, they responded immediately. I got a call yesterday from Danny, who owns the company. He said he reviewed our contract and realized he didn't give us credit for not putting the shutters back up on our house. On the original proposal, we were going to have the shutters put up. We decided not to do that. He credited us back $306.00 back on our credit card. He didn't have to do that and I wouldn't have known. That is the kind of operation they are running. They are trying to keep long time customers. Maybe someday we will put the shutters back on or have our deck done and I would go to them. This process has made me a fan. After seeing that they are a trustworthy company, in all aspects of doing work at your house, this is the company you want to use.
This company is very customer oriented. Every detail was given immediate attention and any issues resolved to the customer's satisfaction. Their work ethics are way above the normal. I cannot recommend this company enough. I plan on using them again on my next phase of upgrade. The constant updates given each day were appreciated, as the customer, you always knew how the job was progressing and any issues that arose could be addressed. I was impressed with the vast knowledge and skills the workman possessed and their knowledge of the materials they were using (Hardie).
I am extremely happy with the job that Custom Concepts Construction did. The project was very affordable and the job was permofromed very quickly with very little hassle. I would highly recommend this company for any siding work that you may require.
Excellent workmanship, fair price, and wonderful to work with! I could not recommend them more highly!
Custom Concepts is extremely professional, with a courteous staff. The project manager was involved throughout the entire process. The quality of the craftsmanship was inferior to none. I highly recommend Custom Concepts Construction!
From the start with Michael through to the end with Danny and the crew, Custom Concepts was more than we ever could have asked for. The entire experience was first class all the way. They were always professional and easy to work with. My wife and I appreciated the relationships Michael and Danny built with us in order to make our vision the end result achieved. The crew worked hard and fast. They completed our project on time with the up-most care in their workmanship. The final product is beautiful and the compliments keep coming in from most anyone passing by our house. My wife and I could not be more pleased..and trust me, that is not always an easy thing to accomplish. Custom Concepts definitely has a customer for life. Thank you!
Mike, Danny and their entire crew are excellent. They are professional, courteous, timely, communicate well, detail oriented and do careful, expert work. I interviewed several companies for our roof and siding work and their proposal was the most comprehensive and detailed and they performed the work exactly to manufacturer’s specifications. Other companies just did not compare. Also they were not pushy. David from their siding crew was also excellent and skilled. I highly recommend Custom Concepts Construction.
Both Danny and Juan were exceptionally lovely to work with, and I couldn't be happier with the results. From the beginning to end, Custom Concepts delivered a fine product in the least obtrusive way possible. Danny even helped me with a wet chimney problem and Juan patched a spot on my garage door. Their helpfulness was above and beyond expectations. In addition, I got two other estimates and CC was the most reasonable price.
Custom Concepts Construction is a first class organization.
Custom Concepts is perhaps the most professional home contractor I have ever dealt with.
The quality of the work, and the responsiveness of the staff to minor glitches was fantastic.
If you take any reviews to heart, this is one to believe in. My wife and I are real customers and have been very pleased with the siding project done by Custom Concepts. I worked in several trades to pay my way through college and am licensed as a professional engineer. It seems to be harder and harder to find good work from contractors - they are always very happy and shiny during the sales pitch, then it seems many turn the work over to day laborers. Our experience with Custom Concepts didn't go like that - the experience was positive throughout, and Danny was on site frequently and was easily reached if anything came up. Our project was expensive enough that I did a lot of homework and talked to a lot of companies, including asking who was going to do the actual work. Danny and Mike were very patient and addressed my questions politely. They do hire sub contractors (its how the system works), but they use people they have long standing relationships with. They were good about communicating changes in the schedule and working around our needs (I asked them to leave part of the driveway open as I need to charge my car at night and the cable is only so long). It rained maybe half the days they wanted to work, which was a challenge, but they let me know what was going on, and when the weather cleared on the weekend, they asked if it was ok to work extra on the weekends to make up the lost time. There was never a work day when they simply failed to show up. But, the most important part is the quality. I watched several of my neighbors get siding replaced extremely quickly. There is no way that the details were being taken care of. The crew at Custom Concepts took three weeks (with rain) to re-side my house, including replacing trim and some extra painting. Everything seemed to be done very carefully. I was very impressed that they even delayed doing some trim work for a couple of days because they were waiting for the correct width trim board - a detail the original builder had not bothered with - the original builder had simply rigged up two narrow boards, which of course had allowed water in, and they had rotted away. When they found some rotted sheathing, it was cut away and replaced. I want to also say that the crew was very patient and professional with me - I wanted the replace the hose bibs and the bathroom duct vents that stuck through the siding, and they worked around me getting the ones I wanted. Finally, I think the real test for any contractor is how they deal with "issues". There was one thing I wanted them to fix (I take half the blame as I wasn't clear) - a light fixture mounting block was installed in the wrong spot. I texted Danny about it, and he told me it would be fixed the next day - and it was! No B.S. And they made it look like it was always that way, not a patch. As other issues came up (its a 33 year old house), we discussed it, came up with a plan, and they sent over reasonably priced change orders to handle the extra work. The workers themselves were always very polite and friendly.
Custom Concepts Construction did an outstanding job installing new James Hardie siding and trim, a new GAF root and new gutters on my house. They took an tired looking house from the 1970s and turned into the best looking house in the neighborhood. Several of my neighbors have complemented me on the new look. My next door neighbor was very impressed with the professionalism and attention to detail that the work crew demonstrated. I wouldn't hesitate to recommend Custom Concepts Construction to anyone.
Over the last 10 years living in this house, we've had multiple large construction projects. We typically spend months doing research to determine which company best suits our needs and at a reasonable price point. Overall, Custom Concepts was a "home run", and we're very satisfied with end result and price paid for their services.When I personally read reviews, I typically seek some "negative" feedback from customers, because no one ever meets every expectation. However, I can't think of one instance where I wasn't extremely satisfied with either their communication, detailed proposal, timely responses, cleanliness on the job site (inside and out), friendliness, and final product.My wife and I are very picky and detail oriented. When we performed the final walk-through to determine any remained work, I couldn't find anything, but the site manager was pointing out several VERY minor imperfections I never would of noticed had he not pointed them out.
Custom Concepts sets a very high bar, I wish all contractors were as thorough and professional.Mike took several phone calls from me as I explored different bids on the project, learning something new each time, we discussed the details and options and he was very good at understanding and openly communicating any concerns or additional items I brought up.Danny is the best, I've never had such a pleasant experience with a contractor, this was a big job and I am very detailed oriented, Danny wouldn't close out the job until I was 100% happy with the work. Juan and his crew were awesome, they spent about 3 weeks at my house and were friendly with myself and my family, they put up with my dogs, and they did an excellent job on the project. I have already recommended Custom Concepts and will continue to do so. I will also be using them again in the future. You won't be sorry for contacting them about your project!
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Concepts Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys