From the start with Michael through to the end with Danny and the crew, Custom Concepts was more than we ever could have asked for. The entire experience was first class all the way. They were always professional and easy to work with. My wife and I appreciated the relationships Michael and Danny built with us in order to make our vision the end result achieved. The crew worked hard and fast. They completed our project on time with the up-most care in their workmanship. The final product is beautiful and the compliments keep coming in from most anyone passing by our house. My wife and I could not be more pleased..and trust me, that is not always an easy thing to accomplish. Custom Concepts definitely has a customer for life. Thank you!
Mike, Danny and their entire crew are excellent. They are professional, courteous, timely, communicate well, detail oriented and do careful, expert work. I interviewed several companies for our roof and siding work and their proposal was the most comprehensive and detailed and they performed the work exactly to manufacturer’s specifications. Other companies just did not compare. Also they were not pushy. David from their siding crew was also excellent and skilled. I highly recommend Custom Concepts Construction.
Both Danny and Juan were exceptionally lovely to work with, and I couldn't be happier with the results. From the beginning to end, Custom Concepts delivered a fine product in the least obtrusive way possible. Danny even helped me with a wet chimney problem and Juan patched a spot on my garage door. Their helpfulness was above and beyond expectations. In addition, I got two other estimates and CC was the most reasonable price.
Custom Concepts Construction is a first class organization.
Custom Concepts is perhaps the most professional home contractor I have ever dealt with.
The quality of the work, and the responsiveness of the staff to minor glitches was fantastic.
If you take any reviews to heart, this is one to believe in. My wife and I are real customers and have been very pleased with the siding project done by Custom Concepts. I worked in several trades to pay my way through college and am licensed as a professional engineer. It seems to be harder and harder to find good work from contractors - they are always very happy and shiny during the sales pitch, then it seems many turn the work over to day laborers. Our experience with Custom Concepts didn't go like that - the experience was positive throughout, and Danny was on site frequently and was easily reached if anything came up. Our project was expensive enough that I did a lot of homework and talked to a lot of companies, including asking who was going to do the actual work. Danny and Mike were very patient and addressed my questions politely. They do hire sub contractors (its how the system works), but they use people they have long standing relationships with. They were good about communicating changes in the schedule and working around our needs (I asked them to leave part of the driveway open as I need to charge my car at night and the cable is only so long). It rained maybe half the days they wanted to work, which was a challenge, but they let me know what was going on, and when the weather cleared on the weekend, they asked if it was ok to work extra on the weekends to make up the lost time. There was never a work day when they simply failed to show up. But, the most important part is the quality. I watched several of my neighbors get siding replaced extremely quickly. There is no way that the details were being taken care of. The crew at Custom Concepts took three weeks (with rain) to re-side my house, including replacing trim and some extra painting. Everything seemed to be done very carefully. I was very impressed that they even delayed doing some trim work for a couple of days because they were waiting for the correct width trim board - a detail the original builder had not bothered with - the original builder had simply rigged up two narrow boards, which of course had allowed water in, and they had rotted away. When they found some rotted sheathing, it was cut away and replaced. I want to also say that the crew was very patient and professional with me - I wanted the replace the hose bibs and the bathroom duct vents that stuck through the siding, and they worked around me getting the ones I wanted. Finally, I think the real test for any contractor is how they deal with "issues". There was one thing I wanted them to fix (I take half the blame as I wasn't clear) - a light fixture mounting block was installed in the wrong spot. I texted Danny about it, and he told me it would be fixed the next day - and it was! No B.S. And they made it look like it was always that way, not a patch. As other issues came up (its a 33 year old house), we discussed it, came up with a plan, and they sent over reasonably priced change orders to handle the extra work. The workers themselves were always very polite and friendly.
Custom Concepts Construction did an outstanding job installing new James Hardie siding and trim, a new GAF root and new gutters on my house. They took an tired looking house from the 1970s and turned into the best looking house in the neighborhood. Several of my neighbors have complemented me on the new look. My next door neighbor was very impressed with the professionalism and attention to detail that the work crew demonstrated. I wouldn't hesitate to recommend Custom Concepts Construction to anyone.
Over the last 10 years living in this house, we've had multiple large construction projects. We typically spend months doing research to determine which company best suits our needs and at a reasonable price point. Overall, Custom Concepts was a "home run", and we're very satisfied with end result and price paid for their services.When I personally read reviews, I typically seek some "negative" feedback from customers, because no one ever meets every expectation. However, I can't think of one instance where I wasn't extremely satisfied with either their communication, detailed proposal, timely responses, cleanliness on the job site (inside and out), friendliness, and final product.My wife and I are very picky and detail oriented. When we performed the final walk-through to determine any remained work, I couldn't find anything, but the site manager was pointing out several VERY minor imperfections I never would of noticed had he not pointed them out.
Custom Concepts sets a very high bar, I wish all contractors were as thorough and professional.Mike took several phone calls from me as I explored different bids on the project, learning something new each time, we discussed the details and options and he was very good at understanding and openly communicating any concerns or additional items I brought up.Danny is the best, I've never had such a pleasant experience with a contractor, this was a big job and I am very detailed oriented, Danny wouldn't close out the job until I was 100% happy with the work. Juan and his crew were awesome, they spent about 3 weeks at my house and were friendly with myself and my family, they put up with my dogs, and they did an excellent job on the project. I have already recommended Custom Concepts and will continue to do so. I will also be using them again in the future. You won't be sorry for contacting them about your project!
We had an amazing experience with Custom Concepts for the renovation of the exterior of our home! After extensive research and many many quotes, we decided to give our business to this company...and we are so glad we did. From start to finish, we were continually impressed with the knowledge, professionalism, and quality this company offers. Somehow they managed to exceed our extremely high expectations. We couldn’t be happier with the new exterior on our home and how pleasant the process was to get us there. Search no further and give Custom Concepts a call. You will be happy you did.
Custom Concepts was extremely professional and did a great job. Their prices were competitive yet they provided very high quality workmanship. They wanted me to be 100% happy with my siding project and worked hard to make everything perfect.
Custom Concepts Construction was phenomenal. They are not your typical contractor. There was no run-around. They were easy to work with very communicative and very friendly. Our house looks great, and I am very satisfied.
They were professional.
It was an outstanding experience!
From start to finish, from sales rep to laborer, the staff at Custom Concepts Construction were professional and efficient. The work was done perfectly, and the clean-up afterwards was complete. We would gladly recommend this company to anyone. So convinced are we, that this was actually the third time we have used them - and this was the biggest project yet.
Awesome company to work with. Friendly, knowledgeable, and professional. They did a beautiful job replacing my house siding, doors, and windows in a timely fashion. They also came up with creative solutions for a few additional minor issues in the interior of my house. I would highly recommend working with them for your project!
We were very happy to find an alternative to the vinyl siding that many other companies were trying to sell. We were hoping to have the job done before a certain date, and they went out of their way to make sure that they had the job finished by that time - even despite some snow and wind. Their work was professional and they made sure to get my opinion throughout the installation. Everyone from office staff to the project crew were very friendly and the siding looks great!
We are very pleased with the quality of work and the professionalism of the company. We would definitely recommend Custom Concepts to our friends and neighbors ( which we already did).
Custom Concepts is very professional and small enough to give the customer great attention and satisfaction.
Communication, courtesy and quality of work were all top-notch. Very, very happy and would definitely recommend.
Custom Concepts Construction, Inc. ( Jefferson, MD) has provided me with a well-deserved remodeling of my home. My forty year old house was in need of major renovations. I am a hands on homeowner. Custom Concepts are so wonderful from the initial interview to the final details of the construction completion. I had interviewed more than ten companies. There were none that had the expertise, quality, vision and incredible customer service that Custom Concepts had with years of tradition and experience. They were very in tune with best practices, material recommendations, and building regulations which were needed in my home renovation of the windows, siding, doors and roofing. They had the knowledge and skill to tackle this project that no other company had, for sure. Not only did they have great expectations but followed through to the completion of reconstruction.The time and patience developing a plan with Michael was impeccably detailed, from providing materials that would best fit my home construction needs and my desires for better quality products. There were suggestion for what may be potential changes to the project as we went through and during demolition and reconstruction of multiple aspects of renovation. I feel that my home is not only better constructed, safe, stronger, insulated, and esthetically beautiful. I think the best in the neighborhood. It is also the opinion of my neighbors, who took the time to stop by and admire the progress of my home projects. My home is the envy of the neighborhood. Danny is one in a million, from his respect of his crew members down to his perseverance to making sure all went smoothly every day of the job.I admired the quality of the support crews that work for Custom Concepts. Everyone had pride in their careers. They were polite, punctual and perfectionist in their expertise. Many of the craftsman have worked for Custom Concepts for many years. This lends to consistency, quality, and predictability of workmanship. They worked with precision in mind. I have heard of other company’s crews that were not interested in quality, and longevity of their construction. The theory of others being if you don’t see it then it does not matter.My home renovations have proven to improve the air drafting throughout the house. This was one of many major concerns. The temperature has improved throughout the house making me so much more comfortable. The look of my home has more character and design due to Custom Concepts Construction’s (Jefferson, MD), vision. I am already enjoying the rest and relaxation from the fruits of Custom Concepts hard labor from the roof, siding (including supportive insulation), windows and doors. I cannot say anything but big praises for everyone involved with this multi aspect renovation. Trillions of thank yous are still not enough for how pleased I am with the final results.
Custom Concepts was terrific from the moment we made the initial call requesting a quote. They worked around our schedule to visit the house and give us an estimate and they answered all our questions... and we had many as newbie homeowners. They also waited patiently while we collected other estimates before we hired them for the job. They had the best price, most thorough estimate, and really listened to what we needed and wanted. Once they started the job, the whole team was nothing short of amazing. From the project manager to the office support to the actual workers, they were professional, timely, respectful, and really talented at their jobs. The work was fantastic and quick. I truly wish they did whole house remodels because I would definitely use them. I've already recommended them to friends and neighbors and are keeping them in mind for future projects.
Custom Concepts is an exceptionally outstanding company that is totally committed to meeting the goals of a project above and beyond the customer's expectations.They stand by their work and will respond to any F/u Needs.
We had a project to replace our siding, windows and doors on our 27-year-old townhouse. From a recommendation of friends, and my research we wanted to use James Hardie fiber cement for the siding. We contacted, had site visits and received quotes from 3 contractors recommended by the James Hardie company.Michael from Custom Concepts Construction spent a lot time with us explaining their process, materials and a recommendation for us to install Beechworth Windows (a James Hardie company). The CCC proposal was by far the most detailed and extensive with a complete line item breakdown of materials and labor costs. Once all the details were settled I appreciated being able to sign the contract with a secure digital signature. All of the payments were also easily handled via email with Katherine.The project started on time and there were weather related delays (rainiest September in many years), but Danny was always in contact via text, email or phone to let us know if there were delays or not able to work on those days. During the project any questions for Mike, Danny or Katherine were always answered in a timely manner.The crew installing the siding, windows and doors were excellent. They worked efficiently, were pleasant to interact with, at the end of every work day cleaned and straightened up the site. They also worked on Saturdays to make up for some of the time lost due to the weather.At the end of construction Danny went over the small punch list of items we had and ended up adding a few items we either missed or felt were insignificant, but he wanted addressed.The house looks great and we could not have had a better experience with a contractor. We highly recommend Custom Concepts Construction.
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Each item listed under "Customer satisfaction" represents a specific question asked by GuildQuality to customers of Custom Concepts Construction as part of our survey process. The bar graph and percentage next to the question stand for the percentage of respondents that were "Satisfied" about that particular question.
A customer is considered satisfied about about a question if they answered with 4 or more stars out of 5. For example if the "Communication" question is at 95% satisfaction that means that 95% of survey respondents answered that question with 4 or more stars out of 5 possible stars.More about surveys